Thunderbird Toolbar Not Working

PhoenixtheII
PhoenixtheII
in Antispam

The "Is Spam" "Not Spam" "Add Spammer" "Add Friend" are always greyed out.


This happens on Windows 7 x64 and Windows 8 x64


bitdefender.png

Comments

  • columbo
    columbo ✭
    edited August 2013

    Hi PhoenixtheII, and welcome :)


    I couldn't tell from your folder tree on the left side, but do you have your email account set up as a POP/SMTP account, as the Toolbar will not function properly in IMAP mode.


    Taken from the New Bitdefender manual:


    The Bitdefender Antispam protection is available only for e-mail clients configured to receive e-mail messages via the POP3 protocol. POP3 is one of the most widely used protocols for downloading e-mail messages from a mail server.


    Supported e-mail clients and protocols


    Antispam protection is provided for all POP3/SMTP e-mail clients. The Bitdefender Antispam toolbar however is integrated only into:


    Microsoft Outlook 2007 / 2010 / 2013


    Microsoft Outlook Express and Windows Mail (on 32-bit systems)


    Mozilla Thunderbird 3.0.4


    T-bird and the BD antispam toolbar are working on both my PCs, Windows 7 & 8, 64-bit.


    Keep us posted,


    Scott

  • PhoenixtheII
    PhoenixtheII
    edited August 2013

    Ah mkay, that explains it then.


    POP3 is so outdated. Nearly everyone uses some form of IMAP nowadays...


    Mkay, no problem, just was wondering. Makes the entire anti spam functionality worthless then.

  • columbo
    columbo ✭

    Sorry about that, if you need anything else, let us know. Otherwise, BD did a nice job with the manuals (PDF in my siggy) or open BD and bottom right /Help and Support/Support Center.


    Mkay, over and out :)


    Mkay_zps8cc47b3f.jpg

This discussion has been closed.

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