Manual Update Doesn't Work
When I run 64-bit version of weekly.exe it fails with the message "Make sure you have Bitdefender installed". The automatic updates fail to download. I have tried the downadup worm removal tool which doesn't find anything. I cannot access the Bitdefender download site from this computer or any other on my LAN. I have "The New Bitdefender" installed.
Comments
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Hello,
It seems that you are trying to install the virus definitions for Bitdefender 2013 on a PC running the new Bitdefender.
Please follow these steps instead and make sure to download and run the corresponding patch:
http://forum.bitdefender.com/index.php?sho...st&p=193938
If the issue persists please try to ping upgrade.bitdefender.com and post back the results.
Thank you!0 -
Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation. All rights reserved.
C:\Users\Ed_2>ping upgrade.bitdefender.com
Pinging gs1.wpc.v2cdn.net [72.21.81.253] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Reply from 72.21.81.253: bytes=32 time=807ms TTL=50
Ping statistics for 72.21.81.253:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
Minimum = 807ms, Maximum = 807ms, Average = 807ms0 -
Hi,
Have you contacted us via email in the meantime? If you did, please post back your ticket ID generated by the system.
Thank you.0
