[solved] Bitdefender Interfering With Login Prompt Cpanel And Whm

Hello,

Thank you for reporting this situation.

Please follow these steps, which will guide you on how to turn off each Bitdefender module so we can isolate the feature causing this connectivity issue:

http://forum.bitdefender.com/index.php?sho...st&p=194847

Looking forward to your response.

I have also had the issue with Bit Defender Total Security. I have tried all the steps suggested with the same result. I uninstall Bit Defender and I can access my cpanel on port 2082. It is nothing to do with my browser as it happens in all of them. Please can this be fixed as I wish to continue using Bit Defender product but will be forced to change if the issue remains unresolved as I need to have the access to my cpanel. Thank you. Google Chrome gives error: ERR_CONTENT_DECODING_FAILED.

Great to know I'm not the only one, that should bring it to developers' attention. I have already contacted them boys the in app tech support module, still waiting for a reply. I have found two bugs already in this software, the first one was related to a problem with BitDefender updates requesting a reboot every time. It got fixed by updating to 2014 version. And now this. I'm beginning to feel disappointed about the quality of the product, at least in what they are supposed to test before releasing it to the public. :-(

I hope we get a solution to this problem, since we can't afford to get locked out of our servers. I'd have to uninstall BitDefender soon.

Thanks

please unistall bitdefender then use BD Unistall tool and again install bitdefender

It has to do with Bit Defender interfering with the browsers ability to decode compression, at least that is the error with FireFox. What OS are you running???? I have Windows 8. I had Bit Defender Inter Security and had no issues accessing the cpanel, only when I upgraded to Total Security did I have isssues. I have turned off each module in Bit Defender and every time the browser gives the same error. I have tried with IE, Opera, Safari, FireFox and Chrome.

I have tried to replicate the error on a Windows 7 computer with the same Bit Defender product installed and I was able to access the Cpanel using the same version of Chrome browser.

For now I am uninstalling Bit Defender until the issue is resolved as I have tried to isolate the module and was not able to. I even whitelisted the cpanel http address in the antivirus.

I hope this is resolved soon and I can go back to enjoying the reliable product that Bit Defender has always been until now.

I am also having this problem with BD. I purchased 2013 but was provided with 2014 and now my browsers wont display the login pages for both cPanel and WHM. I have to use my Tab to get to those pages.

Uninstall your current BD, and download 2013 version installation file from this page http://forum.bitdefender.com/index.php?showtopic=35494

This doesn't work either...well it does as long as you don't let bitdefender update..which isn't a real smart idea either to have an obsolete antivirus .

Hello all,

Thank you for your valuable feedback!

Please attempt the steps below and let me know if you are able to access cPanel afterwards:

1. Open Bitdefender -> Settings -> Update -> here under Update processing rules select "Prompt before downloading".

When an update is performed, you will see a box from which you need to choose ONLY Signatures Update (do not perform product updates, otherwise the solution below will be canceled).

2. Restart your computer in Safe Mode

3. In Safe Mode, go to C:\Program Files\Bitdefender\Bitdefender , find the file called "bdtl.dll" and rename it to "bdtl.dl_".

4. Restart the computer normally and let me know if the issue persists.

Looking forward to hearing from you.

Have a lovely day!

Hello all,

Thank you for your valuable feedback!

Please attempt the steps below and let me know if you are able to access cPanel afterwards:

1. Open Bitdefender -> Settings -> Update -> here under Update processing rules select "Prompt before downloading".

When an update is performed, you will see a box from which you need to choose ONLY Signatures Update (do not perform product updates, otherwise the solution below will be canceled).

2. Restart your computer in Safe Mode

3. In Safe Mode, go to C:\Program Files\Bitdefender\Bitdefender , find the file called "bdtl.dll" and rename it to "bdtl.dl_".

4. Restart the computer normally and let me know if the issue persists.

Looking forward to hearing from you.

Have a lovely day!

Thank you, this resolved my issue. I'm running Bitdefender Total Security 2013 Build 16.33.0.1897 and had the same problem logging in to webmail.

I'm not sure if is the same problem but starting today I cannot access any secure sites with Firefox. I get an invalid Peers Certificate error page. For example, when I try to access my email I get the following message:

"Secure Connection Failed

An error occurred during a connection to www.xxxxmail.fm.

Peer's certificate has an invalid signature.

(Error code: sec_error_bad_signature)

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.

Please contact the website owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site.

I get the same message when I try to do a google search

All of these problem sites are accessible with IE10 -- What's my problem with these Peers Certificates on FF23.01?

I have done clean reinstalls of both FF and BDIS -- but that did not help

If it is the same issue, what does disabling program updates do?

I encountered the same problem. Could no longer logon to my CPanel server or access email. I did as suggested and upon restarting from the safe restart and renaming the bdtl.dll I was able to access my Cpanel.

Bitdefender needs to fix this issue otherwise anyone using CPanel for their web servers will be force to do this workaround or uninstall Bitdefender.

Thank you all for taking the time to reply with your results.

I will let the testing team know about this issue so they can work with the development department and release a quick fix.

@ robdquick

This temporary solution will interrupt only the product updates. The daily signatures updates will still work and you will keep the computer fully protected.

Could not agree more. We should be compensated for the time it takes to have this issue resolved. Granted testing software can't cover everything but for it to take this long to resolve is a sad reflection on software that has up to now been solid and reliable in my opinion.

Hi,

I am a web developer, and as expected quite often need to access cPanel

This issue arose for me the other day for the first time

I have followed the instructions to and resolved the issue ... but after every reboot of my PC at the end of my days work, the next time I log in I cannot access cPanel and have to follow the same instructions again.

To say this is tedious is beyond explanation ...

Is there a fix for this yet ? 5 years using Bitdefender with my license due to expire in a couple of months, there is not a hope in ###### I will be renewing with this issue, I am so ###### off I am on the verge of uninstalling and go with Eset, the only reason I have not so far is that I have used BD for the last so many years

And yes, I do have on that I need to be prompted for updates, I only update signature and no product updates

BTS2013

Build 16.33.0.1897

John

Also having the same issue. Thanks for starting this thread as I've given the network team ###### over this issue only to find out it's the AV software!

Bitdefender, pull your finger out. I switched to you from the other big security names because your products didn't have issues like this. These days using ports outside of the standard 80,443,21,25,110 etc is not uncommon.

20+ days on this so far and the best solutions are to uninstall Bitdefender or essentially modify a part of Bitdefender and be required to have ongoing manual interaction daily to keep it working,............

Bitdefender ! These are NOT answers.

The fact that users are having to spent hours and days searching for why their PC are sudden unable to access work critical websites sites is unacceptable. I have been watching this thread since it was formed waiting for an update stating that the problem has been resolved please updated to version xxxx.

Please updated those of us who have taken the time to annoy our coworkers, IT Departments, familys etc with the time we have spent trying to figure this out only to end up waiting for a proper fix with a time line of when you will have this fixed and updated. At this point a road map to the solutions might be better than driving us to search for new AV products.

Yesterday I have installed BitDefender Antivirus Plus(switching off and uninstalling McAfee and VirIT).

Today I have worked all the day long, without an issue... Very appy of this product since I had to access my cpanel and / or webmail...

I hope a real solution will come soon, the one suggested some post above is only a workaround

+1 To the list with the same problem.

Hello,

I gladly inform you that we gathered all the information we need to provide a permanent fix for this connectivity issue. The fix will be delivered through automatic update of the Bitdefender product most probably tomorrow.

I will post again to let you know when you can turn the product update back ON.

I also want to take this opportunity to thank everyone who helped us during the testing period. Your cooperation is much appreciated!

Hello,

I gladly inform you that we gathered all the information we need to provide a permanent fix for this connectivity issue. The fix will be delivered through automatic update of the Bitdefender product most probably tomorrow.

I will post again to let you know when you can turn the product update back ON.

I also want to take this opportunity to thank everyone who helped us during the testing period. Your cooperation is much appreciated!

It works!

(I still have to restart in safe mode to delete that silly "bdtl.dll_" )

It doesn't work for me either

It doesn't work for me either. I tried Total Security and Internet Security, both 2014.

While waiting for an update to fix the problem I'm using TOR browser, it changes the ip and whatnot, and it works. It's slower then my normal browser (Opera) but it does the job just great. And you don't need to install il. It's just click and run.

Updated but still not solve the problem. Back to rename bdtl.dll to bdtl.dl_ and switch off auto update problem solve. So, I think new engine update still not solve this cpanel problem.

it works without problems

Update to 17.18.0.808 now complete and it is still functioning enabling me to still access cPanels and WHM.