[escalated to Testing team] Bd Is Blocking Home Service

I collected some additional info, not sure if it helps. I used firefox tool to see what happen when I ask for access.

When BD is uninstalled and I have an access to my service it looks like this:

URL requested:
    http://192.168.1.3:883/
Request method:
    GET
State code:
    HTTP/1.0 401 Unauthorized
Requested headers 09:25:11.000
  User-Agent:Mozilla/5.0 (Windows NT 6.2; WOW64; rv:23.0) Gecko/20100101 Firefox/23.0Host:192.168.1.3:883DNT:1Connection:keep-aliveAccept-Language:pl,en-us;q=0.7,en;q=0.3Accept-Encoding:gzip, deflateAccept:text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Answered headers ?125ms
  WWW-Authenticate:Digest algorithm="MD5", realm="Forbidden", qop="auth", opaque="696974381f2246248c80814cc9d216fc", nonce="83b5b89934963b7fc9c37217d524d050"Server:webserver/1.0Last-Modified:Sat, 31 Aug 2013 07:25:22 GMTExpires:Sat, 10 Jan 2000 05:00:00 GMTEtag:"753868328"Date:Sat, 31 Aug 2013 07:25:22 GMTContent-Type:text/htmlContent-Length:15Connection:Keep-AliveCache-Control:no-store, no-cache, must-revalidate

Then window popup asking for login and password and after log in it gives me an access to it (see good.png):

URL requested:
    http://192.168.1.3:883/
Request method:
    GET
Kod stanu:
    HTTP/1.0 200 OK
Requested headers 09:25:15.000
  User-Agent:Mozilla/5.0 (Windows NT 6.2; WOW64; rv:23.0) Gecko/20100101 Firefox/23.0Host:192.168.1.3:883DNT:1Connection:keep-aliveAuthorization:Digest username="root", realm="Forbidden", nonce="83b5b89934963b7fc9c37217d524d050", uri="/", algorithm=MD5, response="76ef4747e6c171584fe192e83519b8ef", opaque="696974381f2246248c80814cc9d216fc", qop=auth, nc=00000001, cnonce="bac6ad1153d9a685"Accept-Language:pl,en-us;q=0.7,en;q=0.3Accept-Encoding:gzip, deflateAccept:text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Answered headers ?125ms
  Server:webserver/1.0Last-Modified:Sat, 31 Aug 2013 07:25:26 GMTExpires:Sat, 10 Jan 2000 05:00:00 GMTDate:Sat, 31 Aug 2013 07:25:26 GMTContent-Type:text/htmlContent-Length:9050Connection:Keep-AliveCache-Control:no-store, no-cache, must-revalidateAuthentication-Info:nextnonce="c3f0a1d413a30f43ece70e863def6dba"

When BD is protecting my system it looks like this:

URL requested:
    http://192.168.1.3:883/
Request method:
    GET
Kod stanu:
Requested headers 08:45:33.000
    User-Agent:Mozilla/5.0 (Windows NT 6.2; WOW64; rv:23.0) Gecko/20100101 Firefox/23.0Host:192.168.1.3:883DNT:1Connection:keep-aliveAccept-Language:pl,en-us;q=0.7,en;q=0.3Accept-Encoding:gzip, deflateAccept:text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8

and pop up window never shows up (see bad.png).

If there is anything else I can do, let me know please.

I tried IE and Chrome. With IE i have an access to login screen but nothing happens after typing login and password, just connecting... With Chrome is similar. Login screen popup and after typing login and password, just connecting... but when i refresh page it gives me an access.

Going into Antivirus/Settings/Modify/Traffic Scan/ and switching options off does not make any difference. I already tried to disable all options in there.

Thanks anyway for feedback.

Hi Georgia,

This is really annoying. I paid for subscription and I cannot use it. You force me to 'abandon this ship'. I do not understand how product with #1 security announced application can have such poor support. I answered you that cannot give you remote access to my PC for troubleshooting due to different reasons and this is not a reason you cannot answer my questions. I am aware that this questions are not suppose to be directed to you but techs. Unfortunately, you are the only one here who try to help us. I have already removed BD and installed Eset trail. Cannot wait any longer for fix. However, as I paid for subscription, I still be waiting for fix. Do not ruin your reputation.

ps: What makes me think, why techs cannot find bug causing this problem if they know when it was implemented...