[solved] Bitdefender Interfering With Login Prompt Cpanel And Whm

As far as I know the latest build has only been release in English. So if your version is installed using a different language installer that would be why.

After updating to build 17.18.0.808 the problem is now fixed for me.

Hello Gobo,

I am french and i have exactly the same problem.

I am blocked with the version 17.16.0.729.

I can't update to the version 17.18.0.808 " />

I have open a thread on the french forum ...

I don't care about the language, I colud have BitDefender in english without any problem...

After purchase and download it just installed in my own language and it's fine, but I would prefer to have an antivirus working well (not blocking trusted pages) rather than have it in localized language.

But, I DO NOT want to uninstall and reinstall the english version, so I will wait to a fix. It only seem strange to me that translation are part of the main engine and not external.

Now its back to normal after new update, thanks for fast and great support

I decided to reboot in SAFE MODE and then Deleted the bdtl.dl_ and NOW I can get to cPanel.. Might help others to have this little tip since its not as easy as just Updating the Software in some cases.

So this message has been marked as Solved, has anyone been able to get an update that fixes this issue ?

It has been marked as SOLVED because the latest update does actually fix the problem.

Only for those that can actually access the latest update, that doesn't seem to be available in all languages " />

That ######, i would of thought they would of made the update available for all language files.

[cut] Just disappointing to see something marked as solved and still people having the same issue.

+1

I have been struggling with this problem for days, waiting for a fix. My version is 16.33.0.1897 of Bit Defender Antivirus Plus. If I try and update it says it is the latest, how do I get a version that will allow WHS and CPanel to work. Its not a language issue as I work in English " />

Hello everyone,

Thank you for posting back with your results.

Firstly, this area concerns only the new Bitdefender products (2014 edition). If anyone is still using Bitdefender 2013 or older products, please upgrade for free to the latest Bitdefender version. You can find all the information regarding the installation in this article (a video tutorial will guide you through all the steps of the installation process):

http://www.bitdefender.com/support/Install...oduct-1149.html

Also, as you may notice from the changelog post, the build number 17.18.0.808 is currently available only for the EN-US localization of the installation kit:

http://forum.bitdefender.com/index.php?showtopic=46294

Therefore, if your Bitdefender interface is not English, most likely the build number 17.18.0.808 was not released yet for that localization. You may wait until we launch the corresponding build for your kit or you may install now Bitdefender in English. The kits can be found in the above kb.

Thank you for your understanding.

[cut]

or you may install now Bitdefender in English. The kits can be found in the above kb.

Thank you for your understanding.

How can I install Bitdefender in english without losing one of my 3 licenses (one already in use)? I have to unregister / uninstall my current copy?

Thanks

Never mind, it just updated to 17.18.0.808 and now the problem with cPanel is (finnaly I hope) solved.

Thanks for your support, though.

I already had this problem till today, having error when open Cpanel (http://www.xxxxxx.com:2082).

I solved that way ...

- Uninstall Bitdefender Total Security 2013

- Rename ..program/Bidefender folder

- Install a new version from http://forum.bitdefender.com/index.php?showtopic=46845

Works and my license is ok with the right remaining days.

Thanks God, I google for the error, before open a ticket to my Host !

Cheers

Hello,

As of yesterday when I installed an update for Bitdefender 2014, that required a computer restart, I have been unable to access my Web Hosting Management interface and my Control Panel (I own a dedicated server). Everytime I try to enter for example> example.com/whm IE reports a "page not found" message; Chrome reports: "The webpage at http://www.example:2086/ might be temporarily down or it may have moved permanently to a new web address. Error code: ERR_CONTENT_DECODING_FAILED"; and Firefox reports: "Content Encoding Error

The page you are trying to view cannot be shown because it uses an invalid or unsupported form of compression. Please contact the website owners to inform them of this problem."

Their tech support reported the server was working correctly (in fact i was able to access WHM and Cpanel from my cellphone, so they suggested that I reboot my computer and check my computer antivirus.

So, I first rebooted my computer to discard a networking issue, but the problem persisted. Then, I uninstalled Bitdefender and rebooted a second time. I was able then to access WHM and Cpanel, without problems. So, my question is, what can it be causing my issue? I need to be able to access my server hosting interface but Bitdefender breaks it. I hope you can help.

EDIT: After testing this, I decided to reinstall Bitdefender again while typing this post and behold the problem appeared again, I am again locked out of my server login screen.

Thank you,

Juan Carlos

Hello,

I also had faced this issue for the last couple of days. I am running with Win 8 64 BIT OS and KIS 2014 AV. I could NOT able to log in to my cpanels from any browser. Initially i thought that this might be a issue from the ISP side. But later i searched in Google found a Solution like below:

Firefox:

Open Firefox

1) in the address bar, type: about config 2) promise to be careful 3) type in the filter bar: encoding 4) double click on the value column of network.http.accept-encoding 5) change the 'string value' from gzip, deflate to true

And It Works for me - i can now see the Login Screen in FF now.

But the same prob persists in GC & IE10. In Safari & FF this works now. I am using all latest Browsers in my Laptop.

Can anybody suggest me how to cope with the issue in GC & IE.

Thanks for your time & patience.

regards,

pranoy sinha

www.elogicsoft.com