Problem With The Installation Internet Security

panos73
panos73
in Installation

helloo!


when i go to install bd internet security 2014 i take the next message:


installer.exe. Application Error : The exception unknown software


exception (0xc0000417) occurred in the application at location 0xefbf0760.


Click on OK to terminate the program.


what can i do for this problem.


thanxs!

Comments

  • antikythera
    antikythera ✭
    edited September 2013

    Try downloading a fresh copy of the installer from one of the two pinned topics at the top of this section:


    http://forum.bitdefender.com/index.php?showforum=366


    If the error persists, check your hard drive you are downloading it to for errors as well. Finally, check your system memory is healthy with memtest for example.

  • Georgia
    Georgia ✭✭✭

    Hello panos73,


    Welcome to the Bitdefender forums.


    For this installation error I would recommend following the steps below:


    1) Go to Control Panel and uninstall Microsoft Visual C++ Redistributable 2010


    2) Access C:\windows\system32\msvcr100.dll and delete msvcr100.dll


    3) Run CCleaner to clean your computer's registry and temporary files. If you have a registry cleaner already installed, you can use that one instead.


    4) Delete all the Bitdefender installation kits and use this one instead for Bitdefender Internet Security:


    http://speedy.sh/mRPgN/bitdefender-isecurity.exe


    Let me know how is everything going. Have a nice day ahead!

  • panos73
    panos73

    hi georgia!


    i do everything you say at your message but the mcvcr100.dll i cant delete because the file is used and its open to the windows explorer.and i cant deleted.


    thank you very much!


    panos73

  • antikythera
    antikythera ✭
    hi georgia!


    i do everything you say at your message but the mcvcr100.dll i cant delete because the file is used and its open to the windows explorer.and i cant deleted.


    thank you very much!


    panos73


    please try in windows safe mode.

  • panos73
    panos73

    i try to safe mode but it not deleded!

  • Georgia
    Georgia ✭✭✭
    edited September 2013

    @ panos73


    In that case, please jump directly to step 4. Let me know if the installation finishes successfully with the indicated kit.


    Have a nice evening!

  • Mortello
    Mortello

    hi


    i have the same trouble


    i uninstall c++ redist 2010 x86 and x64


    delete dll


    run ccleaner


    and nothing changed

  • Georgia
    Georgia ✭✭✭

    Hello,


    We have compiled a new Bitdefender kit which solves this installation error. Please download the corresponding kit from this topic:


    http://forum.bitdefender.com/index.php?showtopic=46845


    Save it on your PC, then run it to begin the installation.


    Let me know how it goes, thank you!

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