2014 Total Security Won't Install

vlohr
vlohr
in Installation

I thought I had it installed on one computer but it said cannot turn on on access scanning so I tried to repair the installation, for two days it says 50% installed and will not allow me to do anything, including delete and reinstall. It is not listed in start menu, it will not uninstall, reinstall or delete.


The second computer is going just as poorly. It tells me to restart and it won't so I have to force it to shut down because the screen is black then it tells me it can't proceed without a restart.


This is frustrating and time consuming.


Both computers have windows 7 32 bit without any other security software installed.

Comments

  • vlohr
    vlohr

    I thought I had it installed on one computer but it had a critical error that said cannot turn on on access scanning so I tried to repair the installation, for two days it says 50% installed and will not allow me to do anything, including delete and reinstall. It is not listed in start menu, it will not uninstall, reinstall or delete. Sometimes I get an error 0xc0000417.


    The second computer is going just as poorly. It gets hung up and tells me to restart and it won't so I have to force it to shut down because the screen is black then it tells me it can't proceed without a restart.


    This is frustrating and time consuming.


    Both computers have windows 7 32 bit without any other security software installed.

  • Georgia
    Georgia ✭✭✭

    Hello and welcome to the Bitdefender forums!


    A support tool log will be helpful in this case:


    http://forum.bitdefender.com/index.php?sho...st&p=195602


    If the file is too big to attach, upload it on


    http://www.sendspace.com or http://www.speedyshare.com/


    and post the download link.


    If you were already asked to generate these logs, disregard the above message and just post the ticket ID.


    Thank you.

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