[won't fix] Bitdefender Incompatible With Asus Motherboard Software

Me too. First time with Windows 8.

also at the start the installer asks about downloading a newer version if available. click no instead of yes. the updates can then be downloaded once the product is installed anyhow.

:wub:

The same problem with Win7 64Bit

Interesting. I also added the Asus AI Suite II executables to antivirus excluded processes list on my W8 + BD Internet Security 2014 installation for a freeze issue. This is something I had to do with 2013 and my previous brand choice of security package too. I believe the cause was down to the hardware monitoring driver/service being blocked from loading without the exclusion.

So ever since I have just implemented the exclusions as a preventative measure. However, this freeze on my system manifested after starting up and logging onto the computer, not when trying to install any of the Internet Security packages.

I've been trying for a day now to install Bitdefender Total Security on my brand new PC running Windows 8 64-bit on a hybrid drive. Each time I try the install process scans my system OK then begins the download stage. I've tried on several occasions and each time it stalls between 2% and 18% downloaded.

Each time I open a ticket with Bitdefender they email back telling me where to download and going through the 1-2-3 installation process. I know how to do it I just want to know if there's a problem!

Is there a compatibility issue with Windows 8 64-bit?

Hello all,

If you are still dealing with this issue, please post here a support tool log to further investigate the case:

http://www.bitdefender.com/support/how-to-...t-log-1168.html

You may not be able to upload the BDSP_ log resulted on your Desktop here as it is too big so you can put it on www.sendspace.com and post the download link.

Thank you!

I was unable to install Bitdefender, it completely freezed on the install on 1% scan.

My OS was almost cleanly installed with no crap on it.

I only had AI suite from Asus installed. After uninstalling this the installation went fine but when installing AI suite again my PC completely freezes again on a scan.

There are also BSOD referring to CPU usage.

Uninstalling AI suite again and it is all fine.

Since i need AI suite not installing it is not an option. If i do not use AI suite PC blows up and my house gets on fire. In AI suite CPU fan speeds are controlled.

Is there a fix for this? If there is not i unfortunatly have to file a refund as i have no use of Bitdefender then wich is a shame because it is a real good program.

There have to be somekind of fix, there are alot of people who use asus mobo's

Thanks in advance

No does not work, if it was that simple it would make my day.

Excluded processes but nogo

Unfortunatly it does not work, just read another thread about freezing installation where it was also caused by AI suite and the official advise was to not install it.

So with other words, bitdefender does not work with when using the asus software. Its cheaper to get another Antivirus program then another PC so i don't understand why it is not something that is going to get fixed because people using new asus motherboards and who want to use or need to use AI suite (III) will not buy bitdefender when it does not work.

I just tried it on another machine and got the exact same result. I think we can pretty much confirm that Windows 8/8.1 are not supported at this point (well, they may be "officially supported" by the company but they don't have anything usable at this point).

WARNING: IT MAY BRICK YOUR WINDOWS INSTALLATION, AS IT DID MINE. DO NOT INSTALL IT!

Hello,

At the moment, there is a software incompatibility between Bitdefender and Asus Ai suite 3. For more details, I recommend referring to this topic:

http://forum.bitdefender.com/index.php?showtopic=48592

Thank you!

How do you expect me to use the support utility to generate a log for you if the OS hangs? I can't move the mouse to click the "Next" button after reproducing the issue.

I confirm I am using a genuine Windows installation (FPP license, if it matters, although it probably doesn't). I have not updated from a previous version of Windows.

Thanks, neomage. That was indeed the issue. Can I still use these utilities after installing BitDefender? In other words, are they incompatible or is it an install time issue?

Seems to be an incompatibility issue period. Only people running AI Suite III onwards are affected by the looks of it. I got the AI Suite II supplied with my mainboard working happily with Bitdefender but that version may not be appropriate for your Asus product.

http://forum.bitdefender.com/index.php?showtopic=48592

Thanks. I won't be buying a copy of BitDefender then. (I tested out the free edition.)

Hello,

Closing Asus Suit III utility before installing Bitdefender software fixes the issue. However do not run any manual scans or fast scans it will freeze again. Last bitdefender update 17.24.0.1033 plays much nicer with Asus Suit III but still there are incompatibility between them.

Also if you have Bitdefender Internet Security then Bitdefender firewall will not work with icontrol utility found in Asus suit III. There will be no network adapter found in bitdefender. I haven't found a work around this problem. Only solution is to turn Bitdefender firewall off and use windows firewall.

PS: I have windows 8.1 Pro.

Hello everyone,

Thank you for your feedback.

We will try to find a workaround for this incompatibility.

We are aware that the quick scan from the product is freezing. Please let us know what happens if you go to http://quickscan.bitdefender.com and launch the scanner from there, does the freezing still occur?

We will be waiting for your response.

Yes quick scan works fine from the website for me.

Thank you very much for your prompt response, neomage.

I see you've already opened the ticket ID 2013121813450006 with our technical support team. I will contact you via email as I need some additional logging to help our testing team with the research.

I've opened Ticket ID 2013122400270001. Thought it would be a good idea to formally register that there's an issue and offer to assist with resolution from a user perspective.

For info, I've got Asus H87I-Plus motherboard.

Hi Georgia,

I faced the same problem. My ticket is 2013122715010001. Please let me know if any solution is identified, My "mobo" is ASUS Z87 Pro. Thanks.

I recently was happy with BIS 2013 I decided to go to NEW BD . That was a bad move. After uninstalling BDIS2013, tried to install NEW BD it hung and hung, tried lots of times

Uninstalled NEWBD using tool. tried to re -install BDIS 2013 It crashed big style Blue screen etc.

I have Win 7 Home prem 64 bit, with an ASUS Z87K MB with a Haswell CPU I have ASUS AI suite 111 on. If the solution is to switch it off? HOw do I do that I cant see it listed in the programs?

Any help would be well received. AND BD need to get this resolved urgently. I have just bought another 2 years licence!!!! Been happy with BD for many years and now this GRRRRRRR!!!

I've opened Ticket ID 2013122400270001. Thought it would be a good idea to formally register that there's an issue and offer to assist with resolution from a user perspective.

For info, I've got Asus H87I-Plus motherboard.

@ astromo

Thank you for pasting here your ticket ID, I will keep an eye on your case.

Thanks for the response. I received this advice from support:

1. Please download the dedicated uninstall tool for the 2013 version to remove any traces from the current installation that was not completed successfully. Access the link below and when the window with the Bitdefender file appears, please choose the "Save to disk" option:

http

/www.bitdefender.com/files/Knowledge...nstallTool.exe

Save the tool on the PC, either run it (for Windows XP) or right click on it and choose "Run as Administrator" (for Windows Vista, 7 or 8), click on the Uninstall button and restart the computer when the process is complete.

2. Please cancel any download in progress and any radio/video streaming before starting to download this installation kit. We are also recommending you to download the installation kit directly from your internet browser, without using an Internet Download Accelerator/Manager Software.

3. Then, download and run the latest installation kit corresponding to your Bitdefender product:

The Bitdefender Internet Security 2014 installation kit can be downloaded from here:

-32bits version:

http://download.bitdefender.com/windows/de...r_is_17_32b.exe

-64bits version:

http://download.bitdefender.com/windows/de...r_is_17_64b.exe

Note that AI Suite 3 was already uninstalled. From that starting point, I followed the steps above.

Then, I also checked in at the Asus site and grabbed the latest AI Suite 3 package. I launched AI Suite 3. As part of its install process, it calls for a reboot. All fine so far.

After about 24 hours, BitDefender IS and the Win 8.1 x64 OS appear to work fine.

A full virus scan and a context menu scan of a file or folder, work without difficulty. When I ran a Quick Scan, the system froze as previously described by others here. So, the interim work around for me is to avoid Quick Scan.

I've reviewed the Scheduler and there a no Quick Scans enabled. I've set up some custom scans on a time schedule to provide security.

A reply to the support ticket has been sent with a link to this post.

Hello everyone,

We want to thank those of you who provided here their ticket numbers, we will respond to each of you in the next 24-48 hours.

We are still working on solving this software incompatibility.

After strongly complaining to retailer I have returned BD 2014 and going for Kaspersky or some other competitor. The lack of support of BD and the slowness in finding a fix is unacceptable. The crashes the installation causes to Asus mobo users put in risk thousand of dollars of investment. My next goal is to go to the reviews of every reputable retailer and giving BD a very low rating and even pointing to this thread so potential purchasers are warned to spend their money somewhere else. Also, emails going out to the reviewing team in PC Magazine and other publications. This product doesn't deserve to be best in class, if a simple incompatibility cannot be solved by the tech team, imagine how prone the software is to react to a real threat

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Have you guys actually tried investigating which part of the AI SUITE is the problem? If you just install, say USB3 Boost.. do you have this problem? Many of us don't use bloatware provided by manufacturers, I haven't used this "program" on my Z68, Z77 or now on my Z87 ASUS boards. 99% of things it provides can be done via BIOS.

Does this mean BD shouldn't fix their stuff, of course not but if you really want to, you can use BD.

Asus suit is buggy. My only concern is BD still should be working regardless of other programs. It should not freeze the computer and firewall should detect adapters. Just think of it like this if other program can interfere with BD that means BD has security holes that need fixing before a malaware uses same hooks to disable BD.