You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
2013 Total Security Bsod
I have installed BD Total Security 2013 on 3 computers;
laptop - win7 ultimate /32
workstation - win7 ultimate /64
htpc - win7 ultimate /64
Bitdefender Total Security b:17.15.0.682
engine v: 7.49198
sig: 9383558
All are experiencing network lag and increased internet page load times.
Laptop and htpc are plagued with frequent but intermittent BSOD's often
but not always indicating bdselfpr.sys as a cause and just as often as not
they occur with with system at idle.
I attempted to upload the latest .dmp bare and as .zip but both failed:
"Upload failed. You are not permitted to upload this type of file"
thanks
Comments
-
As an update, I've ran the Bitdefender Support Tool twice each time it stalls at "getting event logs..."
with sysdump.exe spiking the CPU at 55-60%. I'm not hopeful.I have installed BD Total Security 2013 on 3 computers;
laptop - win7 ultimate /32
workstation - win7 ultimate /64
htpc - win7 ultimate /64
Bitdefender Total Security b:17.15.0.682
engine v: 7.49198
sig: 9383558
All are experiencing network lag and increased internet page load times.
Laptop and htpc are plagued with frequent but intermittent BSOD's often
but not always indicating bdselfpr.sys as a cause and just as often as not
they occur with with system at idle.
I attempted to upload the latest .dmp bare and as .zip but both failed:
"Upload failed. You are not permitted to upload this type of file"
thanks0 -
interesting. No reply from support in 4½ months
0 -
interesting. No reply from support in 4½ months
I will NOT be renewing...0 -
I will NOT be renewing...
I don't see why not. This isn't customer support. This is a public forum. Customer support is located here: http://www.bitdefender.com/support/consumer.html
There you will find options for Chat, Phone, or Email support.0
