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Continued Lack of Support by Bit Defender

Options
ad-hoc
ad-hoc
in General talk

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Every call and e-mail results in the same answer. We will get back to you and they never do. I have sent them many files and they say the same. I have done everything they suggested and still nothing. Does anyone know how to get them to fix anything? Hopefully I can get some assistance from the forum. I have received suggestions from a few people in the forum but they didn't fix the problem either. Help please

Comments

  • nattwater
    nattwater
    Options

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    Every call and e-mail results in the same answer. We will get back to you and they never do. I have sent them many files and they say the same. I have done everything they suggested and still nothing. Does anyone know how to get them to fix anything? Hopefully I can get some assistance from the forum. I have received suggestions from a few people in the forum but they didn't fix the problem either. Help please


    Gotta agree with you here. I have been waiting for a new Exchange server product key for 5 days & can't get anyone to tell me when the new key will arrive. They say it will be shipped within 48 hours, yet here we are at day 5 & still no key. I certainly won't be renewing it next year. <_<

  • Niels
    Niels ✭
    Options

    Hi ad-hoc


    To see if there isn't something wrong with outlook express. Follow all this instructions:


    http://www.microsoft.com/windows/ie/commun...s/oerepair.mspx


    Do you have this problem on all useraccounts? It could be that there is something wrong with your account. I will see if I can find other solutions.


    Regards


    Niels


    Hi CUAdmin


    First I don't work for Softwin (BitDefender). You can re ask it via livechat : http://www.bitdefender.com/site/KnowledgeBase/liveAssistance


    Choose for customer support. They are responsible for registration,...


    Regards


    Niels


    The problem is that not every country has it own e-mail technical support. I am lucky because I have a contact address in my country. Otherwise you are stuck with their worldwide address. That's the reason why it can took so long. To give another example of bad support when I used Panda I only received a response after 6 months. I agree to your both that you are dissatisfied.

  • nattwater
    nattwater
    Options

    Hi Niels


    I have gone through the live chat option prior to my post. I was informed there is nothing that can be done for me until my email arrives. That order was placed on 2 May. Today is now the 7th & my key has still not arrived. How hard can it be?


    CUAdmin

  • Unknown
    Unknown
    Options

    I'll check the status of your email ASAP and try to let you know tomorrow morning. Sorry for the delay.

  • ad-hoc
    ad-hoc
    Options

    Niels, thanks for the suggestion


    The problem is with all accounts. I will try to check out outlook express as you suggested. The moderator said she would have a response for me tomorrow, lets see..


    Thanks


    Don


    Hi ad-hoc


    To see if there isn't something wrong with outlook express. Follow all this instructions:


    http://www.microsoft.com/windows/ie/commun...s/oerepair.mspx


    Do you have this problem on all useraccounts? It could be that there is something wrong with your account. I will see if I can find other solutions.


    Regards


    Niels


    Hi CUAdmin


    First I don't work for Softwin (BitDefender). You can re ask it via livechat : http://www.bitdefender.com/site/KnowledgeBase/liveAssistance


    Choose for customer support. They are responsible for registration,...


    Regards


    Niels


    The problem is that not every country has it own e-mail technical support. I am lucky because I have a contact address in my country. Otherwise you are stuck with their worldwide address. That's the reason why it can took so long. To give another example of bad support when I used Panda I only received a response after 6 months. I agree to your both that you are dissatisfied.

  • ccismaru
    ccismaru
    Options
    Hi Niels


    I have gone through the live chat option prior to my post. I was informed there is nothing that can be done for me until my email arrives. That order was placed on 2 May. Today is now the 7th & my key has still not arrived. How hard can it be?


    CUAdmin


    It seems something happened with your order. Can you give us the link where you bought the product from? Maybe there's a problem on that specific web page and needs to be fixed.


    In the mean time you can use the product. Exchange works full version for 30 days without the need to register it. You'll also get a free upgrade to the new version that will be released at the end of this month. If you want to take a look at the new version, just check our beta site: http://beta.bitdefender.com/exchange

  • Niels
    Niels ✭
    Options
    Hi Niels


    I have gone through the live chat option prior to my post. I was informed there is nothing that can be done for me until my email arrives. That order was placed on 2 May. Today is now the 7th & my key has still not arrived. How hard can it be?


    CUAdmin


    Hi CUAdmin


    I know that you are angry and disstatisfied. But I think that it will be solved soon.


    Take a look at the instuctions of Clara Cismaru and Florin Stiuca.


    I only suggested you because I wasn't sure that you used livechat instead of mail support.


    Regards


    Niels


    Niels, thanks for the suggestion


    The problem is with all accounts. I will try to check out outlook express as you suggested. The moderator said she would have a response for me tomorrow, lets see..


    Thanks


    Don


    Hi ad-hoc


    I suggest that you uninstall and then reinstall BitDefender again. That was gladly done. You can also try this to see if nothing of the windows files are corrupt. Put in your windows cd-rom. Then go to start,run,at the run dialog box type cmd press enter. Now type sfc /scannow en press enter.


    Regards


    Niels

  • Hitler.Playes.With.Dolles
    Hitler.Playes.With.Dolles
    Options

    <_<


    'That was gladly done."What does it mean? :blink:


    what was gladly done?Doesn't make sens :)


    As for the support of BD it's pretty decent untill your product doesn't have a new problem they haven't encountered before.Like my bdmcon error a resource was unavailable,which was never fixed for BD antivirus plus version 10.Hope the version 11 won't have the same bd console(bdmcon)crashes wich make the antivirus pretty unrealiable.


    Cheers!

  • Niels
    Niels ✭
    Options

    off topic


    I just translated something from my language to English. I used an online translator for that. I thought that it could handle two words in a context. So I think it just translated word by word. What do you say when it was a pleasure to help that person and that he didn't have to thank me. English is not my native language.

  • mihai_romanian
    mihai_romanian
    Options

    cu placere=your wellcomed


    it was a pleasure to help that person and that he didn't have to thank me+It was my pleasure to give you a solution,no need to thank me.


    That was gladly done doesn't make sens in all situations especially after you think the solution u gave worked then it turns out it didn't ,the person complains about it and you respond with"that was gladly done".

  • AcceleratorX
    AcceleratorX
    Options

    There's no need to say at all that there is "no need to thank me". "It was my pleasure" or "it was a pleasure to help/serve you" serves the purpose well enough and delivers the required message. ;)

  • mihai_romanian
    mihai_romanian
    Options

    yeah accelerator x is right if u crack the problem just feel glad u have a superior intelect.


    That should keep you amused for hours!


    What about the new version of Bitdefender?i'ved heared it's gona be relised soon.


    What's the name?!


    Cheers!

  • AcceleratorX
    AcceleratorX
    edited May 2007
    Options

    The name will of course be the same, it will still be called BitDefender (but there is a running joke among my friends who call it ButtDefender because it "saved their butts" i.e. saved them from malware many times---> no offense intended towards BitDefender staff, please take it as a joke) :P:D


    As for BitDefender 11, it will probably be released sometime this year. :)

  • nattwater
    nattwater
    Options

    Hi Clara:


    The link i used for the purchase was: http://www.bitdefender.com.au/site/Buy/des...il-Servers.html


    It was a renewal, not a new purchase.


    My key has arrived but when i try to register it, i am told the key has expired?


    Thanks

  • mihai_romanian
    mihai_romanian
    Options

    Dudes about the next generation of bitdefender i'ved heard it will be realised in a month or two,but that's hear-say.


    As for the dude with the expired key i suggest reinstalling BD and not register it at first(just choose the"continue evaluating product").Sometimes after i register BD it will show a exipiring date(for example 12.5.2009) and after i restart to finish installation it shows another date(ussually more close to present date) and sometimes it says it's even expired.I ussually solve it by registering bd again after i installed it.Open BD go to registration and click on Enter new key.If the problem isn't solved then your key is not good(it's expired).


    Good luck!

  • ad-hoc
    ad-hoc
    Options
    It seems something happened with your order. Can you give us the link where you bought the product from? Maybe there's a problem on that specific web page and needs to be fixed.


    In the mean time you can use the product. Exchange works full version for 30 days without the need to register it. You'll also get a free upgrade to the new version that will be released at the end of this month. If you want to take a look at the new version, just check our beta site: http://beta.bitdefender.com/exchange


    I purchased it from a computer store over a month ago. You folks have yet to fix anything. It came on the original cd rom. During install it automatically got the new version from the net. Still I need something to work properly.


    Don

  • mihai_romanian
    mihai_romanian
    Options

    Dude so sad :wacko:

  • ccismaru
    ccismaru
    Options
    Hi Clara:


    The link i used for the purchase was: http://www.bitdefender.com.au/site/Buy/des...il-Servers.html


    It was a renewal, not a new purchase.


    My key has arrived but when i try to register it, i am told the key has expired?


    Thanks


    The key is expired because it is an interval key. You use version 1.9 of the product that doesn't accept interval keys on renewal. Please, write to the person that sent you the key, explain the problem and ask for a fixed expiration date key. Or if you like, forward me the mail with the interval key (ccismaru at bitdefender dot com).


    Just an info, version 2 of the product solves the problem with the interval keys on renewal.


    Thanks

  • ccismaru
    ccismaru
    Options
    I purchased it from a computer store over a month ago. You folks have yet to fix anything. It came on the original cd rom. During install it automatically got the new version from the net. Still I need something to work properly.


    Don


    Hi ad-hoc,


    My reply was for the problem with the Exchange key expiration. You have another problem with another product...


    Clara

  • mihai_romanian
    mihai_romanian
    Options

    So dude did the vendor from that store tricked ya or what?


    Hope not :unsure:


    Cheers!

  • ad-hoc
    ad-hoc
    Options
    Hi ad-hoc,


    My reply was for the problem with the Exchange key expiration. You have another problem with another product...


    Clara


    OK, do you or anyone have a solution to the problem. Otherwise the spam filter is a joke. Please help. No One else will. Almost two months getting the run around from Bit Defender. Promises of a quick fix but nothing ever happens. Evidently the product asn't as good as the advertisemests say it is.


    This is getting to be a joke that isn't funny. Fix the product or arrange for me to get a refund. I purchased it at a computer store, they will not refund after 30 days and you have taken longer than that, putting me off and not fixing it. How do I get a refund?


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