Bitdefender Services Are Loading Now, Please Wait

edfaught
edfaught ✭✭✭
in Installation

I have just installed Bitdefender Internet Security 2014 on a newly restored-to-factory and updated XP laptop and it seemed to install properly. The gadget was displayed and updates failed because it was still offline. When I rebooted, however; XP would not start, hanging with the Windows logo showing and the progression bar moving in short spurts. I then restored to last working configuration from the reboot options. This time, XP started but the Bitdefender widget never displayed. Hovering over the "B" logo displayed "Bitdefender services are loading now, please wait". After several minutes I became impatient and tried running Bitdefender from the start menu. The "B" logo turned dark and the window displayed the message "Bitdefender services are not responding." When I checked using Windows Task Manager the vsserv.exe process is not running.


I have had several Bitdefender issues lately with different computers running different operating systems. The biggest is that I cannot access download.bitdefender.com in a timely manner, that is, after several minutes the page is rendered as a style-less list of links and bitdefender updates do not download. The hoops that I have been jumping through for weeks have led to this situation because eventually I killed the operating system and had to start over. Can anyone help me get this thing off the ground again?

Comments

  • Georgia
    Georgia ✭✭✭

    Hello edfaught,


    Thank you for reporting this situation.


    To be able to help you further, please follow the steps below:


    1. Save this tool on the PC, then run it:


    http://www.bitdefender.com/files/Knowledge...efender_SPT.exe


    2. Follow the on-screen steps. When the progress bar gets to the end click "Finish". A new archive will appear on your desktop. The name starts with "BDSP_....".


    3. You may not be able to upload the archive here as it's too big so you can put it on www.sendspace.com or any other file hosting site and post the download link.


    I am waiting for your answer. Thank you.

  • Georgia
    Georgia ✭✭✭
    edited September 2013

    @ edfaught


    Please let me know you still receive the same message with the latest build version 17.16.0.729. You have all the details over here:


    http://forum.bitdefender.com/index.php?showtopic=46294


    Please right click on the Bitdefender icon located in system tray and from the menu select "Update Now". Reboot the PC if requested, then check if the issue persists.


    If the issue persists, then please reply with the support tool log requested here:


    http://forum.bitdefender.com/index.php?sho...st&p=195602


    Thank you, looking forward to hearing from you!

  • beast3
    beast3

    I have the same problem. I've run the BDSP Tool. It generated an 8MB ZIP file. I don't have a cloud account where I can post it. Are there any individual file I can post or email?


    thanks!


    Beast3

  • Rohugh
    Rohugh ✭✭

    This is one Bitdefender recommends, it only takes a couple of clicks to make an account and drag your file into it.


    https://www.sendspace.com/

  • beast3
    beast3

    OK, I've uploaded the support tool results to sendspace.com. The link is


    http://www.sendspace.com/file/k6g69v


    Thanks!


    beast3

  • Georgia
    Georgia ✭✭✭

    @ beast3


    Thank you very much for providing us with the required logs.


    We need to contact you further via email. Since you already have an existing ticket in the system, I will reply via ticket ID 2013121021240001


    Please respond to my message as soon as possible. Thank you!

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