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Complaints Ignored. Tech Help Useless

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katecoo
katecoo
in General

They take your money quickly but ignore issues and problems. Live chat useless as promises to send an email follow up after chat terminated. Hey surprise : no email. Email responses sliw and mostly not any use with no answers.


I think its back to norton I suppose you do get what you pay for. Bitdefender clearly aware they are fobbing off paid cutomers and are obviously only interedted in conning yet another unsuspecting person

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  • Captain Obvious
    Captain Obvious ✭✭✭
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    They take your money quickly but ignore issues and problems. Live chat useless as promises to send an email follow up after chat terminated. Hey surprise : no email. Email responses sliw and mostly not any use with no answers.


    I think its back to norton I suppose you do get what you pay for. Bitdefender clearly aware they are fobbing off paid cutomers and are obviously only interedted in conning yet another unsuspecting person


    Not true. I've used email support many times, and I've always got my problem solved. I'll give you the fact that support time can take as long as 1-2 weeks to solve and issue, but that's about it. Otherwise, their tech support is OK.

  • pecart
    pecart
    Options

    I agree , No answers and no community answers , Toatlly Useless , Yeah They got my Money too

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