[escalated to developers] On-access Scanning Is Disabled, Status: Not Started

Bitdefender icon in Sys tray is red

Main Bitdefender Total Security 2014 console says: "There are critical issues to fix"

View all issues shows 1 issue:

On-access scanning is disabled, Status: Not started

check the box, click start

Status: Failed

Windows7 action centre tells me that I need to turn on Bitdefender Antivirus (Important)

When tried - no change

One minute everything working ok next while watching Youtube vid my computer shuts down and now I have the problem listed above.

I have made no changes to my pc in past days but have noticed hightened hard disk activity on a regular basis. When I open Windows Task Manager to view processes - Bitdefender appears to be very active

Can someone please advise as to a solution.

Try repairing Bitdefender , Start menu > Programs > Bitdefender > Uninstall/Repair.

Thanks - missed the obvious. It seems to have sorted the problem but still wondering what would have caused it in the first place. Thanks for the help.

That would have been the next question.

Many things can cause software to fail, what worried me was the fact that your system turned off , was it a virus attempting to shut your system down ....... there are bugs aound designed to compromise your AV.

It could also be the result of a registry cleaner, or a bad unistall of other software which has affected shared hooks.

Run a full system scan with Bitdefender. I would also double check with something like Malwarebytes, or an online scanner like HouseCall.

Hello James.

The first thing to do is to run a repair on your Bitdefender.

Control Panel>Programs and Features>Bitdefender>Uninstall and choose Repair.

Let that complete and then reboot your computer. It would then be wise to run a full system scan with Bitdefender and possibly with an antimalware scan with something like Malwarebytes Antimalwre.

Ro.

Hi again James,

I don't know about an update causing it, I would have expected more of an outcry if it was that. Put it down to coincidence eh? In the past I have found the occasional problem where a quick 5 minutes doing a repair has solved the problem.

Glad it is sorted.

Ro.

I just started to have what appears to be same problems as KJohnson - except I am using BD TS2014 on a WIn8.1 computer. BD was running correctly when I did a restart. After the restart, BD took much longer to open then normal. When finally open, I saw KJohnson's symptoms. But, when I go to Control Panel, I have no "Repair" option, only "Uninstall." Also, I'm currently completing a AntiMalware scan, which appears to have found no problems. I have run the BD "diagnostic tool", but don't expect an answer from them soon. Thanks in advance for any assistance you can provide. And, in case it's not readily visible, I've never participated in any forum before.

Click on Uninstall you will then see a GUI with the options to Remove or Repair.

I got this error now twice this week.

The critical error is simply that "On access Scanning isn't enabled". There is a checkmark next to it and a "Start" button to click on but it still fails.

If it happens again, I'll get a screen shot.

The BD repair fixed it for a couple of days. And so far OK after the 2nd repair. But, it's beginning to look not so much a coincidence any more.

One thing I have in common with the OP is that it was on my laptop. My desktop PC never got this same problem.

I had the problem on my laptop with Windows 7.

Thanks for the response, I just tried that a couple of minutes ago and I'm back up - just like KJohnson. I apologize for my ignorance and greatly appreciate your help. Again, thanks!!

I have to say I tried that a few days ago with Total Security 2014 and Windows 7 64 Bit. It worked for a day and then I got the same problem back: "On-access scanning is disabled." I sent a report to Bitdefender and am waiting for a response. I'll try a repair again, reboot and go get another cup of coffee. I'll let you know what happens.

######

I've gotten this problem twice on my laptop but not on my desktop.

Just a poll to see if this problem just affects laptops.

For those who have gotten this problem, please indicate what type of PC.

1. Laptop

2. Desktop

I have used Bitdefender for many years and only in the newest 2014 Edition have I had this many problems. What appears to happen is every time Windows updates something or Bitdefender updates, I get a message saying On Access Scanning is Disabled. The only way to resolve this issue from what I have tried and read about is to run the installer again to perform a repair or to uninstall Bitdefender and then reinstall it.

System is a custom built computer using Windows 8.1

Good there is a fix, but this happens every time an update occurs. This is a major inconvenience for me and I would like to find a permanent solutions without risking running outdated software. Yes the quickest and easiest answer would be to just disable update, but that puts my computer and personal information at risk.

I also am having issues with another machine, when windows comes out of sleep mode a message will pop up saying Bitdefender has stopped responding. I have not been notified of this error is a while now so I am not sure if this is something that has been fixed recently, will follow up.

The attached picture is also showing the status of bitdefender in my task bar as red, representing a problem, the fix shows the failed status, and the right click menu is stuck on after right clicking the Bitdefender icon. Also in the windows action center it is showing that my spyware and antivirus is disabled from the on access scanning being disabled.

There is more issues to state but I am looking for an answer to the top problem first.

Help is appreciated,

VZ

Started having same issue as KJohnson.

I had Malwarebytes also installed on my PC for the past year with no conflicts with Bitdefender Total Security 2013 and then 2014. I ran Malwarebytes manually (not running all the time). Bitdefender support had me uninstall Malwarebytes, reboot the PC, go to control panel, uninstall (repair option) Bitdefender. After all was done, I rebooted again. Bitdefender stayed up and running for about an hour, then the issue of "On-access scanning is disabled" came right back.

Contacted Bitdefender support again and they verified with me the operating system, service packs installed, RAM memory, CPU details. Then they advised me that second level support would contact me in a day or two and tell me what to do.

Hope they can get this issue resolved.

They also mentioned to me that the rest of the suite is running fine with real time protection, just that the on-access scanning is disabled for now, and that it is okay to continue using the PC meanwhile.

UPDATE: The issue seems to be resolved. Here is what happened. I got an e-mail from Bitdefender support asking me to download an analysis tool from a link they provided. I downloaded this app and ran it. It generated a zip file with info on bitdefender related stuff. I sent this zip file back to support. They analyzed it and sent me an email telling me that I had a program called Rapport installed which seems to be the cause of the problem. This program was installed on my PC about a year ago when my bank highly recommended me to do so since I used to do online banking. For whatever reason, never had an issue with bitdefender and Rapport both running simultaneously until now. Per support's instructions, I uninstalled Rapport, then rebooted my PC. Then I had to download another tool from a link sent by support to completely remove bitdefender from my PC. Then I had to download another copy of the Bitdefender Total Internet Security from another link they sent me. I downloaded this copy of Bitdefender and installed it. Everything is now running good with no more issues (for the past 6 hours). Perhaps the issue is resolved????

To summarize, I had to get rid of Rapport, then remove existing Bitdefender, then reinstall a fresh copy of Bitdefender. That's all. Hope this helps somebody.

I read through similar problem in 2012 threads and tried to apply all of the suggestions. One thing I did not see in these that is different for me. Windows 7 alert is saying I need to turn on BitDefender for spyware and anti-virus (I have tried, but nothing changes). I have a attached screen shots