[functions as designed] Memory Consumption

It seems like were all experiencing the same issue here.

vsserv.exe on my computer is using 260 megs of ram..way too much in my opinion.

Hopefully bitdefender will shed some light on this subject.

For the last few weeks I have been observing that BD security service (process) in task manager is consuming around 170+ MB of memory and it does not come down. Earlier it used to hover around 5-10MB. I believe it has to do something with the new update..Can someone please help..

Same thing is happening with my pc .. vsserv.exe process is constantly taking up around 200mb of ram .. it's probably caused by the last program update. I tried opening email ticket but the support page is not functional (I never get confirmation that email ticket has been submitted)

Hello all,

Do you encounter system slowdown while using the PC? Does it affect your computer activities in any way?

Hello,

Thank you for your response.

I would like to forward the situation to the Bitdefender testing team and for this I need from you the information requested below.

1. Download my attachment (vsserv.logger) and place it on your Desktop.

2. Reboot the computer in Safe Mode.

3. In Safe Mode, copy the file from Desktop into C:\Program Files\Bitdefender\Bitdefender (assuming that Program files is in C: drive). If you are asked to replace the file that already exists there choose Yes.

4. Reboot the computer and reproduce the reported issue.

5. After you reproduce the memory consumption, generate a support tool log, which will collect automatically the above log we need for the investigation:

http://www.bitdefender.com/support/how-to-...t-log-1168.html

Send us the BDSP_... archive that will appear on your Desktop at the end.

6. Then, open Task Manager, right click on vsserv.exe and choose 'Create dump file'. Save the dump on your PC and upload it on a file transfer site such as www.speedyshare.com together with the BDSP_* archive.

Post back the download links so we can retrieve the data.

Thank you, we are looking forward to your reply to start investigating this situation.

/applications/core/interface/file/attachment.php?id=12752" data-fileid="12752" rel="">vsserv.logger.xml

Georgia, here are my BDSP_ and vsserv.dmp files, both zipped and uploaded to this link

kyros15, try again, I'm working on XP Home SP3 and it was pretty straightforward thing to do, following georgia's instructions.

Hello! I have the same issue with my father's laptop (Intel Core 2 Duo 1.83 GHz, 2GB DDR2 Ram, Windows XP SP3). The vvserv.exe is always around 200MB. I followed ypur instructions (Steps 1-5 OK) but in Step 6 when I right click on vsserv.exe There is NOT the choice 'Create dump file'.

I used Bitdefender IS for a lot of years in my laptop WITHOUT ANY ISSUES. Last year I gave the laptop to my father and I want full protection as my father is used to Windows XP and do not want to change the OS.

Looking forward to your advice.

traba, in order to create dump file you need to download Process Explorer from this link , start it up and right click vsserv.exe process from the list and select Create Dump and Create MiniDump and save that file on your desktop. I'm too on XP SP3. Hope this helps

Many users report that after the last update, the product has become consume much more memory than it was before, what is it? Thank you.

I am using BDIS on my W7-SP1 x64 with 8GB RAM.

Actual Memory usage of vsserv.exe is normally between 270MB - 325 MB However, Vitural Mermory usage is actually less than than and under 200MB

In addition, I am using BD W8 Security on my W8.1 updated computers

Actual Memory usage of vsserv.exe is minimal when not scanning usually less than 40MB. Virtual Memory usage is about 200MB same as with BDIS on my W7-SP1. No signficant increase in Actual Memory usage when playing and downloading a video except at the beginning when Actual Memory usage jumped to about 60MB.

Georgia, this is my link for BDSP and vvserv.dmp files.

Looking forward to your reply and help

Same with me. VVSERV.exe now consuming 30% CPU and enormous memory. Cannot use Thunderbird email as basically is frozen. Have 8 core AMD and 8GB memory but cannot handle the new demands. Something bad has happened with a newer update. Any help?

Hello,

We want to thank those who provided us with the vsserv logs and dumps.

We have submitted this issue to the Bitdefender testing team and we will now wait for their update. As soon as we have new information on this case we will post back. The information we received is complete, we do not need other logs for now.

Thank you for all your help!

Since the last update too the 17.27 my memory is way higher from Bitdefender , the memory use was about 27 MB now it is constantly about 138 MB use.

What happend here Bitdefender?

Greats,

rnuis

Any update....Memory consumption is getting higher.,195MB+

I think we will know when there is an update becaue we will get a messaage in "Events ---> Update" saying "Reboot your computer to update" or something like that. Christian will also post news about it the 'The New Bitdefender Forum ---> Updates" My guess is there will also be a change to the version number. You can also note what the BD version is before rebooting and then checking to see if the version changed.

When will it be an update lowering down memory consumption?

...using almost 350Mb which for my desktop with 8Gb RAM is kind of "acceptable" BUT on my wife´s Laptop with Win 7 32Bit and only 3Gb RAM is way TOO much!!! " />

Bitdefender uses Insanely High Memory Usage. I tried reinstalling bitdefender and it still uses that same memory usage. Sometimes when updating or being idle Bitdefender uses up to 500mb.

There is already a thread for this

When wi'll the updat be released that fixed the high memory use of Bitdefender , it is taking a lot of time. and it isn't getting better!

Hiya,

This is something the members don't know, it has been escalated to the Testing Team.

It maybe it will be implemented in the 2015 version (which is in beta at the moment) or may be fixed in this version.

So everybody with a 2014 version needs too wait longer untill the 2015 version is out , that isn't a good service from Bitdefender too let everybody wait and let them with a HIGH memory use!! They pay also a lot too get a GOOD product!

Hovering at around 200 (185,376 as I type this) megs for vsserv.exe at any given time, and higher during activities like a scan, is pretty much unacceptable. I don't know don't what you guys over there did, but please get this sorted out. My eyes are wandering to other AV solutions, AV test results be damned.

I thought that maybe the 1191 update was going to fix it, but it did nothing for this issue.

Come on guys, you can find more negative reviews of your product than positive ones lately. Even if you're in the top 3 of AV solutions as far as catching the bad stuff. This thing is acting like Norton pre-2008, which they're STILL trying to recover from. Public opinion means everything. People STILL say Norton is bloated even though normal memory usage is under 20 megs.

If you guys don't get this fixed soon, people are going to remember this. Oh Bitdefender? Too bloated! Moving on....

I have recently purchased bit defender total security 2014, and it seems to take over my computer so that there is not enough memory left to run my programs, I switched my computer on at approx 9am, it is now 2pm and I can still hear my hard drive being scanned, and vsserv.exe is still running, this happens every day, every time I switch on - I cannot get on with my work, what on earth is happening???????

My subscription is going to end in 5 days...but i am not going to renew it because of its heavy memory consumption issue...goodbye..

HEY BITDEFENDER TECH PEOPLE!!!!!!!!!!!!!!!!!!!!!!

Would you PLEASE FIX THIS PROBLEM!!!

How long do us customers have to wait until you do something about this?

I have had this problem for about 5 months now and STILL no solution.

In earlier posts back in April, you said you were going to look into it and we STILL have not heard back from you!

There is NO excuse for this!!! You either need to fix this issue or find another job!!! " />" />" />

P.S. I apologize to all the members out there for my outbreak, but being cordial and polite has not worked with the Bitdefender staff.

My patience has run out!!! Enough is enough!!!

AMEN and DITTO!!!!!

On my Win 7 64b, VSSERV is sitting at 194,386 as I type this. A few patches ago, BIS sat comfortably at around 20 or so megs total for both vsserv and bdagent combined. So, something happened and it needs to be addressed.

Hello all,

Thank you for your patience.

What you reported in this thread is not an issue/bug/defect. It is the normal behavior of the product. Although it may seem as a large quantity of memory is being used, you have to keep in mind that there is a lot of malware out there and we need many malware signatures in order to catch them, signatures that reside in the memory.

In order to limit the amount of memory used, what the Bitdefender developers did starting with build #17.27 was keeping the memory usage at a low level by continuously swapping a large portion of it to the disk. This keeps the memory usage at a low level but has a cost in performance. As today’s standard computer has a lot more memory than when we first introduced this behavior, we no longer deem necessary swapping memory to disk.

I'm not overly impressed with the 'functions as designed' stance either. So here is my constructive feedback.

The only time it should be loading the system like that for outright performance is during on-demand scans. Any other time the old disk swapping behaviour is far more preferable in my view.

Not everyone has new equipment with a large amount of RAM. Therefore it does impact on performance of other applications when Bitdefender takes up that amount of physical RAM permanently because the other applications are forced to use the pagefile instead more than they would otherwise need to. There are ways of optimising the malware database code size and your leading competitors are able to. That is clearly what your developers really should be focusing on right now.

Also, just because a new machine has a reasonable amount of memory it is there to serve other purposes and not just to run your security product.

So one question I have for you and I would like a clear and concise answer here. When gaming mode is enabled does Bitdefender swap this information it no longer swaps to the hard drive to free up the physical memory footprint for games? If it does not it really should.