Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

[escalated] Error Opening File

Options

When trying to open a file on samsung note III there is a message "There was an error while transferring ..."

Comments

  • Georgia
    Georgia ✭✭✭
    Options

    Hello,


    Are you trying to download a Safebox file on your Android smartphone or are you trying to open a file from it while it's connected to the PC?

  • wietse
    Options
    Hello,


    Are you trying to download a Safebox file on your Android smartphone or are you trying to open a file from it while it's connected to the PC?


    Trying download on my Samsung gives a sceeen opening 0 - 100% and after some time the message

  • cohbraz
    Options
    When trying to open a file on samsung note III there is a message "There was an error while transferring ..."


    Hi!


    The Safebox Android application is broken and not communicating properly with the Safebox servers. This has been an issue for at least several months.

  • Georgia
    Options

    Hello,


    The issue that you have reported has been acknowledged by our development team and is currently being worked on for a fix.


    We will keep you updated on this thread.