[submitted to developers] Steam Client Triggers Game Profile

Yes, it happens with me and Pale Moon browser. I reported this during the beta phase and it was acknowledged - but obviously not fixed.

Hello,

Where did you download your Bitdefender 2015 copy from? Please post back the download link.

Thank you.

This is well know in another thread here, happens to everyone for Steam and EA Origin as an example.

Hello,

Personally, I disabled the "Profile" function. It profits me nothing.

Why download on CNet?

Bitdefender 2015 Offline Installation Kits: http://forum.bitdefender.com/index.php?showtopic=54672

Or

http://www.bitdefender.com/Downloads/

Same issue here. Stuck in Game mode, even after rebooting and without running any other software.

Would like to use Autopilot, but may be forced to shut it off, as others have suggested.

Downloaded Bitdefender 2015 from Bitdefender site after purchase.

The Game profile in BD 2015 disables the Windows auto update function among other changes.

I have noticed that when BIS 2015 switches to Game profile when I open my Mail Client and Windows auto update is disabled, the BD 2015 Windows Vulnerability module reports this as an event and gives a warning about it.

It looks like one hand doesn't know what the other hand is doing at BD! Talk about adding insult to injury! " />

I've noticed that Bitdefender Internet Security 2015 has been staying in Game mode most of the time, because any time the Steam client is running, it triggers game mode. As soon as I exit the client, it goes back to standard.

The problem is, that while Steam is a gaming service, the Steam client isn't a game, and many of it's features are meant to keep running. I use the messaging and community features constantly, when I'm not gaming, no matter what I'm doing.

So is there a way to exclude Steam or in some way remove it from the programs watched for Game mode? Otherwise the profile feature is pretty much useless.

First, let me say I have been using Bitdefender (BD) for many years and I am very happy with its overall performance and protection. Yes, there have been some problems. But, that happens with any robust software product such as this and problems occur in other vendor products too.

Second, I think the new “Profiles” feature is a great concept and has a lot of potential. However, this new feature has some problems that BD needs to address quickly because those problems are decreasing the security and protection that we, the customer, demand and expect with a quality product such as BD.

I initially documented some problems in other subforums because I found the problem when looking at and using the settings in those sub-features. Now, I realize that the primary problem is with the way “Profiles” turns on and off certain settings based on BD predefined rules for the “Profiles” Work, Movie, and Game categories.

BD “Profiles” changes settings such as Antivirus On-access scanning from Normal to Permissive, Web Protection Search Advisor from Checked to Unchecked, and Intrusion Detection from Aggressive to Permissive when BD detects software that it classifies as Work, Movie, or Game. The problem is that BD sometimes leaves those temporary setting changes as permanent changes even when the Work, Movie, or Game software is no longer running. And, the fact that those settings were permanently changed means that my system security and protection values have been reduced dramatically unless I go back and manually change those setting back to the way I had them originally.

I hope this helps others who are experiencing strange problems with their setting being changed, either temporarily or permanently. And, I hope this lets BD know that we ask you to quickly go back and resolve the problems with “Profiles” setting changes not resetting properly.

One other thing. I agree with others in this forum that BD should allow users to somehow decide whether or not a specific software application is impacted by the “Profiles” Work, Movie, or Game categories through the use of a whitelist, exclusions, etc. and I have noted that in the “Feature request” forum.

There is a major problem with Bitdefender.

When in auto pilot mode it constantly keeps the laptop in game mode.

But I'm not playing any games and there are no games running in the background.

It doesn't matter if the laptop is running in mains or battery either.

The only time it leaves game mode is if the battery runs low.

Because of this windows update keeps switching off and it hasn't done an auto-scan in over 40 days

How can I fix this?

Hey, I posted exact same thing previously. Still the same story even with latest update.

I am having the same problem. I have notified Bitdefender through Chat. They have still not resolved my issue; however, I did get a message stating they are still looking at it. I told them I did not want work arounds, I want the program to run as it is suppose to. Chat personnel stated they escalated it to get it resolved faster but still no fix.

I have two computers, a DELL laptop and a Maingear tower. Both have 2015 BD TS installed with identical lists for entering game mode (primarily backup and video editing apps). On my tower, BD TS 2015 stays in

Standard Profile unless one of the listed apps is executed, as expected. The laptop seems to be permanently in Game Mode. I tried disabling the Battery feature, but that made no difference. I have seen a number

of posts about issues with Profiles, and I am aware that I can turn off the option to allow Auto-Pilot to manage Profiles, but I would still like to know why the Auto-Pilot selects the Game Profile constantly for the

laptop.

Any enlightenment would be appreciated. Have a great day.

Regards,

-Phil

I think that's basically the behavior. As seen below, it is the description at the user guide. Disabling auto pilot would make sense too, I think.

Bitdefender Profiles assigns more system resources to the running applications by temporarily modifying protection settings and adjusting system configuration. Consequently, the system impact on your activity is minimized.

Hi Phil,

Have you tried disabling any other security programs that are running? Those that have real time scans active could be the cause, other than that send an e-mail support to BD and ask their advice.

http://www.bitdefender.com/support/contact-us.html

This program runs like "Iwanttoruningamemodesoidoit". For some reason my bitdefender antivirus plus 2015 is running in game mode from this week. I don´t know why, it just happenned.

I have seen problems with profiles enabling when I don't want them to so now I have profiles enabled but "Let autopilot manage my profiles" turned off. The only time I need to use them is if I play a game, then I will manually enable the game profile. Bit of a pain when it should do it automatically but saves further aggravation.

Of course I do it manually. It is just....BD is trying to be too clever. Is there a possibility to create our own app. list in profiles? Yes. But I am much more better, I can do it myself, no matter if you want it or not :-p.

Same issue for me. On a brand new 8.1 laptop with nothing else installed apart from BitDefender Total security 2015, Autopilot switches randomly to Gaming mode and disables Windows Autoupdate. With Autopilot off, everything seems to be fine. So, for now, I will leave it turned off and disable the Profile function.

BD is a good product and I have used it for a long time but this bug seems so obvious and basic that I am starting to be tempted to switch to Kaspersky. The bug kind of indicates that BD have not done their pre-launch testing properly. A response from BD would go a long way to helping with this

Like the Steam client, the Origin game client also triggers game mode, thereby diminishing Windows security 24/7.

I'm new to BD and I must say I am concerned that this obvious oversight (which makes me wonder if the devs even use their own product) occurs in the vital parts of BD.

I would also be concerned that BD is drifting away from their specialty--security--and into all-in-one bloatware that has absolutely nothing to do with security, lest BD be confused with IObit, et. al.

We inform you that the fix for this issue will be released in a couple of hours, via Bitdefender signature updates. Please make sure that the Bitdefender product updates daily, and in order to do this open Bitdefender and click Update.

Steam client will no longer trigger Game Profile in Bitdefender.

The Origin client still does trigger the game profile.

Like the Steam client, the Origin game client also triggers game mode, thereby diminishing Windows security 24/7.

I'm new to BD and I must say I am concerned that this obvious oversight (which makes me wonder if the devs even use their own product) occurs in the vital parts of BD.

I would also be concerned that BD is drifting away from their specialty--security--and into all-in-one bloatware that has absolutely nothing to do with security, lest BD be confused with IObit, et. al.

Nope, XFire is still in Game mode. Battle.net as well...still waiting for some White list.

Nope, XFire is still in Game mode. Battle.net as well...still waiting for some White list.

Steam is still triggering Game mode for me, even when running in the background.

Please let us know as soon as this is fixed.

Hello and thank you for your feedback.

The signature update released back in December should have removed by now Steam from the list of apps that trigger Game Profile.

Let me check again with our testing team. I will post back new information as soon as I hear from them.

I can confirm that Steam and Origin is still triggering Game Profile on Bitdefender Antivirus Plus 2015

Hello,

Please update Bitdefender to solve this.

If Steam still triggers Bitdefender Game Profile afterwards, check if you have any running gaming/video card software or game managing systems, besides Steam/Battlenet/Origin.

Thank you, we are looking forward to your results!

Now my PC is on game mode all the time. Is there a way for me to submit my systeminfo for you guys to troubleshoot what is triggering game mode?