[submitted to developers] Steam Client Triggers Game Profile

I installed today new Internet Security and updated and so far looks awesome but one thing is bothering me is autopilot!


When ever i open Steam it turns gaming mode on and thats stupid and anoying. My steam client always stays open even when i dont play games but bitdefender switched to gaming mode anyways :unsure:


Gaming mode should be switched when only i play games and after closing games should be switched back to standard mode i gues they didnt much focused on this area and relesed buged autopilot mode!


I hope it will be fixed soon or im switching back to 2014 version that worked fine! <img class=" />


Windows 8.1 update 1 x64

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Comments

  • edited July 2014

    Me too. When I open Cyberfox, Game mode is enabled. :wacko: I added Cyberfox.exe to Work Profile, but It can't resolved for me. :(

  • RohughRohugh ✭✭

    Yes, it happens with me and Pale Moon browser. I reported this during the beta phase and it was acknowledged - but obviously not fixed.

  • Hello,


    Where did you download your Bitdefender 2015 copy from? Please post back the download link.


    Thank you.

  • I installed today new Internet Security and updated and so far looks awesome but one thing is bothering me is autopilot!


    When ever i open Steam it turns gaming mode on and thats stupid and anoying. My steam client always stays open even when i dont play games but bitdefender switched to gaming mode anyways :unsure:


    Gaming mode should be switched when only i play games and after closing games should be switched back to standard mode i gues they didnt much focused on this area and relesed buged autopilot mode!


    I hope it will be fixed soon or im switching back to 2014 version that worked fine! <img class=" />


    Windows 8.1 update 1 x64


    Yes I agree. When a game is closed, Profile should switch back to standard.

  • Hello,


    Where did you download your Bitdefender 2015 copy from? Please post back the download link.


    Thank you.


    This is well know in another thread here, happens to everyone for Steam and EA Origin as an example.

  • edited July 2014

    I found another bug,if i start "Windows Live Mail 2012" or watching a Video on youtube with FireFox it switches always in "GameMode".


    The Download was from the Mainpage too : http://www.bitdefender.com/

  • Hello,


    Personally, I disabled the "Profile" function. It profits me nothing.

  • I've had profiles disabled because of these bugs. Mine was staying in the game profile even after closing every possible application I could without resorting to killing them with task manager or stopping services. Steam was likely the initial cause for the profile change, but it wasn't reverting to standard after that was closed.


    In it's current state, the profile feature is just too buggy/quirky for me to use. Autopilot is incorrectly assigning many applications to profiles, and there are no settings that allow the user to control/fix this, aside from disabling the feature entirely.


    My install is BD Total Security, downloaded (online installer) from CNet. http://download.cnet.com/Bitdefender-Total...4-10284555.html

  • Why download on CNet?


    Bitdefender 2015 Offline Installation Kits: http://forum.bitdefender.com/index.php?showtopic=54672


    Or


    http://www.bitdefender.com/Downloads/

  • I got it from CNet 2 days before the offline installer links were posted on the forum. I don't think http://www.bitdefender.com/Downloads/ had even been updated to the 2015 yet. It was fairly early on the 9th, and the site was still being changed over for the new version.


    I'm pretty sure the CNet link was from somewhere on bitdefender.com, because I would not have gone to CNet for the download myself.

  • Same issue here. Stuck in Game mode, even after rebooting and without running any other software.


    Would like to use Autopilot, but may be forced to shut it off, as others have suggested.


    Downloaded Bitdefender 2015 from Bitdefender site after purchase.

  • Its sad they still didnt fixed this crap <img class=" />

  • The Game profile in BD 2015 disables the Windows auto update function among other changes.


    I have noticed that when BIS 2015 switches to Game profile when I open my Mail Client and Windows auto update is disabled, the BD 2015 Windows Vulnerability module reports this as an event and gives a warning about it.


    It looks like one hand doesn't know what the other hand is doing at BD! Talk about adding insult to injury! <img class=" />

  • Hello,


    Where did you download your Bitdefender 2015 copy from? Please post back the download link.


    Thank you.


    Hello,


    I upgraded to BD TS 2015 today and found this same bug. I downloaded my copy from http://download.bitdefender.com/windows/in...r_tsecurity.exe


    If you have Steam or Origin running in the background (in my case, Steam runs when computer starts), BitDefender sets profile to Gamer even if no game is running. When I close Steam entirely (even from system tray), Autopilot automatically switches the profile to Standard.


    I see this bug have been reported more than 20 days ago, and if previous experiences are any indication, this will remain active for several more weeks, even months. :(


    Cheers,

  • I've noticed that Bitdefender Internet Security 2015 has been staying in Game mode most of the time, because any time the Steam client is running, it triggers game mode. As soon as I exit the client, it goes back to standard.


    The problem is, that while Steam is a gaming service, the Steam client isn't a game, and many of it's features are meant to keep running. I use the messaging and community features constantly, when I'm not gaming, no matter what I'm doing.


    So is there a way to exclude Steam or in some way remove it from the programs watched for Game mode? Otherwise the profile feature is pretty much useless.

  • Hello,


    The best thing for now is to disable the Profile tool.

  • edited August 2014

    First, let me say I have been using Bitdefender (BD) for many years and I am very happy with its overall performance and protection. Yes, there have been some problems. But, that happens with any robust software product such as this and problems occur in other vendor products too.


    Second, I think the new “Profiles” feature is a great concept and has a lot of potential. However, this new feature has some problems that BD needs to address quickly because those problems are decreasing the security and protection that we, the customer, demand and expect with a quality product such as BD.


    I initially documented some problems in other subforums because I found the problem when looking at and using the settings in those sub-features. Now, I realize that the primary problem is with the way “Profiles” turns on and off certain settings based on BD predefined rules for the “Profiles” Work, Movie, and Game categories.


    BD “Profiles” changes settings such as Antivirus On-access scanning from Normal to Permissive, Web Protection Search Advisor from Checked to Unchecked, and Intrusion Detection from Aggressive to Permissive when BD detects software that it classifies as Work, Movie, or Game. The problem is that BD sometimes leaves those temporary setting changes as permanent changes even when the Work, Movie, or Game software is no longer running. And, the fact that those settings were permanently changed means that my system security and protection values have been reduced dramatically unless I go back and manually change those setting back to the way I had them originally.


    I hope this helps others who are experiencing strange problems with their setting being changed, either temporarily or permanently. And, I hope this lets BD know that we ask you to quickly go back and resolve the problems with “Profiles” setting changes not resetting properly.


    One other thing. I agree with others in this forum that BD should allow users to somehow decide whether or not a specific software application is impacted by the “Profiles” Work, Movie, or Game categories through the use of a whitelist, exclusions, etc. and I have noted that in the “Feature request” forum.

  • edited August 2014
    I've noticed that Bitdefender Internet Security 2015 has been staying in Game mode most of the time, because any time the Steam client is running, it triggers game mode. As soon as I exit the client, it goes back to standard.


    The problem is, that while Steam is a gaming service, the Steam client isn't a game, and many of it's features are meant to keep running. I use the messaging and community features constantly, when I'm not gaming, no matter what I'm doing.


    So is there a way to exclude Steam or in some way remove it from the programs watched for Game mode? Otherwise the profile feature is pretty much useless.


    I have the same issue and have asked several times and have had no answers except for disable the Automatic Profiles... BUT this is one of the MAIN NEW FEATURES, so I wish they would fix it ASAP.

  • There is a major problem with Bitdefender.


    When in auto pilot mode it constantly keeps the laptop in game mode.


    But I'm not playing any games and there are no games running in the background.


    It doesn't matter if the laptop is running in mains or battery either.


    The only time it leaves game mode is if the battery runs low.


    Because of this windows update keeps switching off and it hasn't done an auto-scan in over 40 days


    How can I fix this?

  • Hello,


    Excluding apps from the Profile list is not available but I have forwarded this request to our product manager.


    Thank you all for your feedback!

  • Hey, I posted exact same thing previously. Still the same story even with latest update.

  • @ Malacath


    Please post here a support tool log to see what is wrong:


    http://www.bitdefender.com/support/how-to-...t-log-1168.html


    Replicate the issue when running this diagnostic tool.


    If the file is too big to attach, upload it on


    http://www.sendspace.com or http://www.speedyshare.com


    and post the download link.


    If you were already asked to generate these logs, disregard the above message and just post the ticket ID.


    Thank you.

  • edited September 2014

    I am having the same problem. I have notified Bitdefender through Chat. They have still not resolved my issue; however, I did get a message stating they are still looking at it. I told them I did not want work arounds, I want the program to run as it is suppose to. Chat personnel stated they escalated it to get it resolved faster but still no fix.

  • Hello,


    Excluding apps from the Profile list is not available but I have forwarded this request to our product manager.


    Thank you all for your feedback!


    Has this been fixed yet?

  • I have two computers, a DELL laptop and a Maingear tower. Both have 2015 BD TS installed with identical lists for entering game mode (primarily backup and video editing apps). On my tower, BD TS 2015 stays in


    Standard Profile unless one of the listed apps is executed, as expected. The laptop seems to be permanently in Game Mode. I tried disabling the Battery feature, but that made no difference. I have seen a number


    of posts about issues with Profiles, and I am aware that I can turn off the option to allow Auto-Pilot to manage Profiles, but I would still like to know why the Auto-Pilot selects the Game Profile constantly for the


    laptop.


    Any enlightenment would be appreciated. Have a great day.


    Regards,


    -Phil

  • Just an update to my previous post. The new build of BD TS 2015 (18.17.0.1227) seems to have corrected the issue of the laptop going into Game mode constantly, though it did it again for no reason on


    one occasion after the new build was installed on the laptop and it was rebooted. I am kind of disappointed that there has been no response from BD about this issue.


    Have a great day.


    Regards,


    -Phil

  • I think that's basically the behavior. As seen below, it is the description at the user guide. Disabling auto pilot would make sense too, I think. 1.gif


    Bitdefender Profiles assigns more system resources to the running applications by temporarily modifying protection settings and adjusting system configuration. Consequently, the system impact on your activity is minimized.
  • I spoke too soon. On my laptop, Game mode appears to be the default most of the time, even when no programs are running, other than the OS, BD, and anti-malware programs.


    I sure hope this gets fixed.


    Have a great day.


    Regards,


    -Phil

  • Hi Phil,


    Have you tried disabling any other security programs that are running? Those that have real time scans active could be the cause, other than that send an e-mail support to BD and ask their advice.


    http://www.bitdefender.com/support/contact-us.html

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