Can't Get Access Anymore To Unibet

Hiya GuevaraNL,

I can access the site without problems and both Virus Total and Bitdefender Traffic Light show it as clear. However if you are having problems please submit the url by following the details in this pinned topic -

http://forum.bitdefender.com/index.php?showtopic=50195

Ro.

Thanx for your reply. I already did that a few days ago, but still got no answer ...

Did you receive any answer at all? You should have at least had an automatic acknowledgement and maybe something to say it was being sent to the virus lab, if not they may not have it and it is worth sending it in again.

Yes i got an automatic answer and there has been made a ticket for that ... But still not a solution ....

Please post back your ticket ID received when contacting Bitdefender support to further investigate the case. Thank you!

What you mean by that?

GuevaraNL:

When Bitdefender Support Center receives a URL submission, an automatic email reply is sent with a ticket number.

I found no problem accessing unibet.com. However many websites include third party content within their pages, i.e., files originating in a different domain may be included within a visited page. Third party content will be blocked within non-blocked page if it comes from a malware site. I cannot say if this affects you.

--graciliano

Ok, but why should it affects me and not you? I have installed AdBlock too ..

I use Adblock as well - as you know I can access that site without problems so it isn't that extension.

Don't forget to post here your Support Ticked ID so Georgia can follow it up.

Here you got my Ticket-Nr. and the whole conversation ...

Assigned ticket number is 2014081210160001

This was their reply ....

Dear Jan,

Thank you for your interest in our Bitdefender solutions.

Please note that we have checked your license key and we would like to inform you that we have a dedicated support line for your specific situation:

http://www.bitdefender.fr/site/Main/nousContacter/ French!! I am Dutch!

Jan, have a nice day!

Best regards,

Mihai Gageanu

Bitdefender Support Team

-------------------

http://www.bitdefender.com/support

http://forum.bitdefender.com

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On Sat, 9th Aug 2014 at 4:46 pm, Jan Willem Smits wrote:

Dear Support

Since upgrade to 2015, i am unable to play / bet at nl.unibet.com! After LOGIN there and then choosing BETTING, instead of all the games to bet, i see only a WHITE FIELD.

I am very frustrated by this! I found something in BD (see image) that probably causes this.

The problem occures in Internet Explorer, Chrome and Firefox. I had contact with SUPPORT there and they told me this is a BD-issue, because they got many more complains like this.

Well, I want to use Unibet! So please let it unblock aso. Unibet is wellknown website, with millions of users!

Hope to get a quick response, because it's now impossible to play from PC.

Thanx in advance!

Yours sincerely,

Jan ******

License Key: xxxxxx

GuevaraNL:

I never logged into unibet, but given you where able to do it, it is clear that Bitdefender is not blocking that domain. You wrote that some parts in the pages you see after you log in are left blank. Since you mentioned AdBlock, you may try to disable it and quickly verify if that was the reason for your problem. If Bitdefender is blocking anything, there is probably a log that would reveal it, but I cannot help you with that. As I wrote earlier, it may be something from a different domain.

--graciliano

I tried that already. Uninstalled it but no access to Unibet!

@GuevaraNL

I have checked your ticket.

My colleagues pointed that link so you can contact Editions Profil, as you have purchased your Bitdefender license key from them. We do not offer support for these keys. They do. However, since you do not speak French I will try to assist you here.

The first thing you would want to do is to turn off all Bitdefender modules to pinpoint the culprit one. You have here the steps:

http://forum.bitdefender.com/index.php?sho...st&p=220545

Please post back your results so I can assist you further. Thank you!

I have tested it like you advised and very quickly the cause of it appears.

If everything was unchecked there was no problem at all to play at Unibet. However when i turned on the Web Protection module, after logout from Unibet and then logged in again, the problem of not be able to bet at Unibet occures again. So i think the Web Protection is the cause of this!

Hello GuevaraNL,

Thank you for your response.

The web resource was blocked at that time by the Bitdefender http scan. We have removed the detection as it proved to be a false alert. You should be able to access the site now.

If you need further help with this please don't hesitate to post back.

I will give it a try Georgia. Thank you for the alert