Active Virus Control And Intrusion Detection Sys Uncheck Themselves (stop)

Jordan500
Jordan500
edited September 2014 in Antivirus

I'm running BD Internet Security 2015 build 18.15.0.1127 on Win 7/64, 12GB memory and no other AV products. This is also a re-installation of Windows 7 (in place).


About a day after the re-installation, I noticed that Active Virus Control is unchecked (unticked) and when trying to check it, the check mark instantly disappears. Yesterday, I believe there was a Windows notification that security coverage might not be working properly. I checked this morning and the Windows settings are as to be expected (Windows Firewall OFF, etc.)


The same exact behavior also for Intrusion Detection System, but not any other features.


I ran the BD Repair process twice and updated the program version to the latest build, but it made no difference.


Also, I thought the program version gets updated automatically during update... This morning, it was build 18.12... meaning, there were several builds that didn't get updated automatically (my Updates are set to run automatically). Might this be related to a general problem?


Thank you,


JF

Comments

  • Georgia
    Georgia ✭✭✭

    Hello Josephus,


    Thank you for reporting this issue.


    Please post here a support tool log to see what is wrong:


    http://www.bitdefender.com/support/how-to-...t-log-1168.html


    If the file is too big to attach, upload it on http://www.sendspace.com or any other file transfer website and post the download link.


    If you were already asked to generate these logs, disregard the above message and just post the ticket ID.


    Thank you.

  • Jordan500
    Jordan500
    Hello Josephus,


    Thank you for reporting this issue.


    Please post here a support tool log to see what is wrong:


    http://www.bitdefender.com/support/how-to-...t-log-1168.html


    If the file is too big to attach, upload it on http://www.sendspace.com or any other file transfer website and post the download link.


    If you were already asked to generate these logs, disregard the above message and just post the ticket ID.


    Thank you.


    Thank you for replying. I uploaded the support tool log file to OneDrive, with the following link:


    http://1drv.ms/1tyVEQU


    Please reply once you save the file so I can remove the link.


    Also, where do I find the ticket ID?


    Thank you again,


    JF

  • Rohugh
    Rohugh ✭✭
    Also, where do I find the ticket ID?


    Thank you again,


    JF


    If you had already contacted Bitdefender Support via e-mail you would have a ticket number, if you hadn't then ........... no ticket. :)

  • Jordan500
    Jordan500
    edited September 2014
    If you had already contacted Bitdefender Support via e-mail you would have a ticket number, if you hadn't then ........... no ticket. :)


    Thank you, Rohugh!


    Georgia - no update yet?


    Thanks!

  • Georgia
    Georgia ✭✭✭

    Hi JF,


    I couldn't retrieve the data. It says "This item might not exist or is no longer available."


    Please upload the diagnostic log on another file transfer site such as the one indicated in my previous post.


    Thank you for you understanding.

  • Izumino
    Izumino

    Not to be too snarky, but are actual answers ever posted to this forum, or just requests to send in logs? :)


    I am having the same problem as this user in my Win 8.1 system, and it would be nice just to have a fix sent out or something a user can do to fix rather than sending logs and then hearing "Everything's fixed!" without an explanation.

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