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Problem With Registration Bitdefender 2015

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envie89
envie89
edited October 2014 in Install & register

Hello,


I bought a bitdefender internet security 2015 yesterday, i registered my licence yesterday, and i checked today that at my bitdefender internet profile that there is another option of registering so i typed my license again and registration failed. I don t understand it, please tell me what i did wrong, do i have to double register my license? i bought it so why double register and why register failed at my profile but it is good at my at computer? It says i registered my bitdefender yesterday. Sorry for my english.

Comments

  • Lionet
    Lionet
    Options
    Hello,


    I bought a bitdefender internet security 2015 yesterday, i registered my licence yesterday, and i checked today that at my bitdefender internet profile that there is another option of registering so i typed my license again and registration failed. I don t understand it, please tell me what i did wrong, do i have to double register my license? i bought it so why double register and why register failed at my profile but it is good at my at computer? It says i registered my bitdefender yesterday. Sorry for my english.


    Hi Envie,


    Probably a bug... or a time lag?


    You need not enter your license key again.


    In mybitdefender, you have two options to check:


    the welcome page, with the computer that indicates which is your license, how long you will have the subscription, if you want to update... to register. I guess you entered again the number there.


    Another option: Top of the page, just under your email in the the list "profile / products / Leave" click on products, you can see the license key and the license's number of days to come.


    Do you see them?


    If nothing appears, it's clearly a bug. I guess a BD admin will answer you soon to update


    Regards,


    L.

  • Rohugh
    Rohugh ✭✭
    Options

    This is normal. Once the license is registered to your account any further attempts will return the "already registered" reply. :)


    Ro.

  • envie89
    envie89
    Options

    thank you for your answers. i understand it right now. I have a registered product so i didn t know why i have a such option on my internet profile, it should be translated better. Instead of register product it should be "buy a product", i have a registered product so it was confusing.

  • damianr
    damianr
    Options

    +1 on this. I hope that there will be changes set. It's a simple issue but could cause a lot of confusion on users. 1.gif

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