Restore From Quarantine Does Not Work
When looking at items in Quarantine (via the Threat Control tab), the restore button for each item listed does nothing at all...
I am running the latest-greatest version (1.0.20.1083) on Windows 8.1
Comments
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For what it's worth I'm running into something of the same issue. Possibly a false signal, but: when the quarantined item is on my C: drive I can restore it fine (and even click block again and switch it back and forth near instantaneously). For detections on my D drive for some reason, no amount of clicking Restore will do anything.
The .gzquar files are right there and accessible.
Windows 7, Bitdefender Free v. 1.0.21.1099. I even redownloaded the installer and 'restored' the installation, and updated all definitions files, as of today.0 -
When looking at items in Quarantine (via the Threat Control tab), the restore button for each item listed does nothing at all...
I am running the latest-greatest version (1.0.20.1083) on Windows 8.1
1.0.20.1083 is not the latest version. There was a bug in that version as I recall having to do with your problem.
Current version is 1.0.21.10990 -
I have almost the same problem. After performing a Full System Scan, restore, delete and delete all files from Quarantine doesnt work.
Any ideas except buying the Plus version?
Im using 1.0.21.1099 version on Windows XP 32-bit.
EDIT: After a while, it deleted all files
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I can understand why people calling Bitdefender Free ransomware or abandonware....well to be fair i guess its just bugged. I installed it as substitute for avira - and performance wise, it is a breeze of fresh air for my old machine! Allthough, i really don't know if i will keep THIS...
@88krzysiek: same here. Can't restore or delete files after i did a Full scan.
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But i realized, i CAN restore & delete a harmless EICAR-testvirus file which was immediately found and quarantined by the Virus Shield (and btw also found in Thunderbirds temp email-folder)
So maybe this is the bug? Automatically quarantined files (Virus Shield) delete&restore works, but files quarantined by Fullscan don't ??
BUGS & missing "features" (or BASICS):
-Restore&delete did not work AT ALL at first.
(only open folder works, after Windows restart and Registration(?), it works partially)
-RESTORE only works for "eicar", DELETE works for all.
(found by VirusShield, for other files quarantined by FULLSCAN, it didnt)
-RESTORE AND DELETE sometimes stop working for unknown reasons
(after fresh windows start, it works again, well partially at least)
-after restarting Bitdefender or resuming Laptop from standby: GUI says "Trying to login..." forever, after fresh win restart :"Logged in" properly
-No popup message or warning if something has been found!?!
-sleek engine but sluggish GUI
-No security prompt, when you exit BDF
-Fullscan didn't work directly afer BDF install->restart
-excluding drives is weird or not implemented/working properly
-missing Info: if you hover over the word "quarantine" in "Threat controll", the virus name is shown, and you can see progress of scans etc. by the surrounding "colour" in GUI. This isn't really obvious.
-proccess self-protection
...
Please keep developing this software, its a bit embarrasing for your fine company. Otherwise its like neat and highly sophisticated code, rotting in a halfdead corpse.
SYSTEM : win xp 32 (dual+win7 x64) BDF 1.0.21.1099 +Comodo+EMET +on demand scanners(all disabled for testing purposes) and YES i suppose, the system is clean, the quarantined files already were marked,zipped or isolated.
Maybe i should post this in a new thread...0 -
I can understand why people calling Bitdefender Free ransomware or abandonware....well to be fair i guess its just bugged. I installed it as substitute for avira - and performance wise, it is a breeze of fresh air for my old machine! Allthough, i really don't know if i will keep THIS...
@88krzysiek: same here. Can't restore or delete files after i did a Full scan." />" />
But i realized, i CAN restore & delete a harmless EICAR-testvirus file which was immediately found and quarantined by the Virus Shield (and btw also found in Thunderbirds temp email-folder)
So maybe this is the bug? Automatically quarantined files (Virus Shield) delete&restore works, but files quarantined by Fullscan don't ??
BUGS & missing "features" (or BASICS):
-Restore&delete did not work AT ALL at first.
(only open folder works, after Windows restart and Registration(?), it works partially)
-RESTORE only works for "eicar", DELETE works for all.
(found by VirusShield, for other files quarantined by FULLSCAN, it didnt)
-RESTORE AND DELETE sometimes stop working for unknown reasons
(after fresh windows start, it works again, well partially at least)
-after restarting Bitdefender or resuming Laptop from standby: GUI says "Trying to login..." forever, after fresh win restart :"Logged in" properly
-No popup message or warning if something has been found!?!
-sleek engine but sluggish GUI
-No security prompt, when you exit BDF
-Fullscan didn't work directly afer BDF install->restart
-excluding drives is weird or not implemented/working properly
-missing Info: if you hover over the word "quarantine" in "Threat controll", the virus name is shown, and you can see progress of scans etc. by the surrounding "colour" in GUI. This isn't really obvious.
-proccess self-protection
...
Please keep developing this software, its a bit embarrasing for your fine company. Otherwise its like neat and highly sophisticated code, rotting in a halfdead corpse.
SYSTEM : win xp 32 (dual+win7 x64) BDF 1.0.21.1099 +Comodo+EMET +on demand scanners(all disabled for testing purposes) and YES i suppose, the system is clean, the quarantined files already were marked,zipped or isolated.
Maybe i should post this in a new thread...
I haven't been able to test this since I have yet to have anything get quarantined on any of the 3 machines BD free is installed on. On one machine, 2 websites have been blocked but that's it. I tested with eicar and they are all working.0 -
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...Can't restore or delete files after i did a Full scan." />" />
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...the quarantined files already were marked,zipped or isolated.
As far as I know Bitdefender Antivirus Free Edition cannot quarantine files within archive files (compressed file systems). The quarantine mechanism simply adds the extension .######.gzquar to the malware file (where ###### stands for some digits) and the file access is blocked by Bitdefender Antivirus Free Edition's service. This cannot be done within a compressed file. I think malware detected within an archive is deleted to clean the container and files deleted from an archive cannot be recovered.0 -
-proccess self-protection
Additionally, what do you mean by process self protection?
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Thanks for your input! First of all i'd like to share my solution. Well it is not. But its a simple workaround at least. GUI still remain heavily bugged in my case.
SOLUTION FOR Restore From Quarantine Does Not Work
1-RESTART IN SAFEMODE
2-RENAME FALSE POSITIVES (delete ".gzquar")
3-OR ZIP IT (if you want to be sure, use PW:"virus" e.g., so even Fullscan wont be able to detect)
4-RESTART NORMAL AND MARK FILE/CLICK ONCE(only 1x, dont exec!!!)->BDF WILL DETECT
5-NOW GUI WORKS: RESTORE ("EXCLUDE") IF YOU WISH
6-BEWARE ENTRIES CAN GET BUGGED AGAIN SO UN-EXCLUDE ("BLOCK") MIGHT NOT WORK LATER! (so you have repeat proccedure)
MY CONCLUSIONS:
-GUI easily gets bugged, delete and VS (as well as the service)still works
-GUI gets bugged...
...completely after exiting gui:
-then restore AND delete does not work.
-also VShield doesnt show recent scans anymore
-NOT logged in
-"right click" on demand scan fails
...partially after standyby:
-delete works, restore doesnt (even eicar, which is ALWAYS restoreable after fresh win start!)
-VShield not updated
-"logged in"
-rest seems to work
@graciliano: your right, BDF adds .gzquar extension and locks access, but files within archives are not deleted automatically! Or did you mean the "delete" functionallity in gui? I guess the whole archive is deleted then.
@darge:to be honest, i only read that - maybe its fixed or obsolete...
But as far i tested, the proccess or service is not killable in taskmanager, nor the service type can be stopped or altered, not even deactivated for next restart (so the only way was safemode or uninstall ;-)) Also exiting the GUI doesnt deactivate defense, as stated in the manual.
What systems do you use? I didnt dare to try in win7x64 yet. My thought was this might exhibit only in outdated XP...? might be wishful thinking ,too ;-D
Other thoughts, my experience & reports & Bugs etc. -some interesting stuff in here...Logging in...
still being logged in without inet connection(red X in tray connection)
with deactivated hardware/device manager):"Can't connect..."
loggout-> x days left? and after that you MUST be logged in?
-archives only scannned ->fullscan /od
-delete did NOT allways delete file (only not shown anymore in gui)...but after deletion in gui, manual delete works in explorer
standby->GUI PARTIALLY BUGGED :
virusshield is not updated:"nothing scanned yet."
quarantine bugged
sometimes "logging in.." not working?
exit BDF->GUI COMPLETELY BUGGED (see above)
testfiles: A_exe.vir; B_vir.rar; C_exe.vir; Eicar.txt
1. first time: unzip B ok, ->deleted
2.second time: unzip B refused, empty folder not deletable, shift del gone
3. third: unzip B ok with different name "B_vir_new.rar" (renamed)
4. shield+auto off-> scan from context->auto reactivate shield!->QU
5. AGAIN not deletable or restoreable (incl. eicar) GUI BUGGED
6. shift delete with scanner off->ok
7. restart ->GUI ok
C_exe.vir
8. C didnt Quar.(Bitdefender 7.2 say clean on virustotal(21/55))bd-
scan on demand clean! also no gui bug after rightclick scan!
9. This file was detected by Full or Deep-scan before: cloudscanner(?) in fullscan or updated sig?
10. resuming from standby ->ok
Shutting inet off while updating
11. Cut inet off while gonzalesupdate.exe-> update idle and open
12. scan with bdf -> no effect(shield not auto re-enabled)
restart-> eicar ok other AGAIN not restoreable
B_vir.rar scan with bdf->QU-> restore works-> block again doesnt
13.Exit bdf and restart bdf ->eicar+rest doesnt restore/delete
virusshield "nothing scanned yet" and "trying to log in..."
repair Install
14. repair install "fail...", bdf is removed, restart, repair install continues! "install succeeded"...ok
15. VirusShield is OFF after product update restart req"->ok
16. eicar works rest not, "open folder" NOT working for "Excluded" .rar!?
17. restart safemode...
Case sensitive? GUI: "D:\DATA\Eicar.txt" working <-> "d:\data\othervir.vir" NOT WORKING (rest./del.)
18. "test" folder,D:\test, VS off->no detection, VS on->detect.
19.second test with "+TEST" folder d:\+TEST
20. NOT shown case sensitive(gui:d\+test), but working(rest./del.).
21. exit bdf and restart to see if it "gets bugged" again
22. both bugged...not restoreable but deleteable
23. Question remains: Why only eicar's path is shown correctly, ie. case sensitive
last not least :first install window STILL in romanian language(incompability check) second window default romanian, (at least changeable!)0 -
damnit, is the spoiler working for you? i can only see black bars
Anybody know why html code isnt working for me in this forum?!?0 -
Highlight those bars and you'll see the difference.
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Well, I just tested it on XP SP3 (virtualbox) and it simply will not restore. How can they release a product that simply does not work??? I tested this a year ago as I wanted to use it then and it was broken back then too. Nothing has changed. Such a shame as this is pretty basic and otherwise the detection rate is great. Ah well. Sticking with Avast Fre.
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I'm running Win 7 Home Premium 64 bit, fresh install with latest BitDefender Free just installed as well.
It falsely quarantined some files for an app (Crosscheck Travel), and the "Restore" button doesn't do anything. Silently.
This is November 16 2015... surely this bug hasn't found its way back?0 -
Problem resolved itself after a reboot.
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