Unable To Use Hp Officejet Pro 8600 Scanner When Firewall Is On

bazgrant
bazgrant
in Firewall

When the firewall is active I am unable to use the HP scanning utility for my HP Officejet Pro 8600. I have tried adding many .exe's from the HP > Bin folder to the allowed list in the firewall but I still have to disable the firewall for it to even start scanning. It is connected via ethernet to my router, as is the laptop I am trying to scan from. I get the error shown in the attachment. Can anybody help please?

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Comments

  • Rohugh
    Rohugh ✭✭

    Hello Barry,


    I have an HP Officejet 4620 connected via WiFi and it works fine, both from the printer control panel and from the Start Menu (HP>HP Officejet*>HP Scan). I had to originally enable the printer in "Manage Scan to Computer". Sorry I can't be of more help.


    Ro.

  • Georgia
    Georgia ✭✭✭

    Hello Barry,


    I would recommend going through the steps available in this knowledge-base article:


    http://www.bitdefender.com/support/i-canno...twork-1098.html


    Feel free to post back should you require further assistance.

  • alaves
    alaves
    When the firewall is active I am unable to use the HP scanning utility for my HP Officejet Pro 8600. I have tried adding many .exe's from the HP > Bin folder to the allowed list in the firewall but I still have to disable the firewall for it to even start scanning. It is connected via ethernet to my router, as is the laptop I am trying to scan from. I get the error shown in the attachment. Can anybody help please?


    Delete the software try to install again.

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