Real-time Protection

ketler
ketler
in Antivirus

Hello,


i have a BIG problem here. Today, suddanly bitdefender show me ERROR, that real-time protection is turning off now. So I click on it, and click on the button: Fix. and here you can se what happend. (in this video)




I already tried the repair tool of Bitdefender. But nothing changed. Please help :(

Comments

  • Lionet
    Lionet ✭
    Hello,


    i have a BIG problem here. Today, suddanly bitdefender show me ERROR, that real-time protection is turning off now. So I click on it, and click on the button: Fix. and here you can se what happend. (in this video)




    I already tried the repair tool of Bitdefender. But nothing changed. Please help :(


    Hi ketler,


    Welcome on the forum!


    Please give information on your system, it could help. Do you use windows?


    Since how long do you have your BD software? any problems before? windows problem?


    You could deinstall and reinstall the software (first, you could note your licence key you'll find in your dashboard)


    the uninstaller below:


    Uninstall BD


    but first, keep your licence key on a notepad! (I note all my necessary passwords & licensekeys in a notebook)


    another usable link:


    Bitdefender 2015 install/deinstall


    Another tip: to check your system first.


    Check your system regularly (2 actions)


    1. (file systems & clusters):


    CHKDSK


    2. The windows sfc


    system file checker


    3 microsoft answer to problems


    microsoft fixit


    Good luck...


    -_-


    L.

  • Georgia
    Georgia ✭✭✭

    @ ketler


    Please open instead Protection panel > Antivirus > check if the 'On-access scanning' is indeed disabled. I can't see this from your video.


    Thanks.

  • bocaratonsh
    bocaratonsh

    You also want to make sure that there's not other security software installed on your machine to make sure that you won't have issues. 1.gif

  • guyfogel
    guyfogel
    Hello,


    i have a BIG problem here. Today, suddanly bitdefender show me ERROR, that real-time protection is turning off now. So I click on it, and click on the button: Fix. and here you can se what happend. (in this video)




    I already tried the repair tool of Bitdefender. But nothing changed. Please help :(


    Same issue


    I've upgraded to windows 10. right after installation bit defender alerted on software upgrade.......


    after installation not able to turn on protection.


    On access scanning can't be turned on as well.


    Maybe something is blocking BD access


    4josad.png


    wrz3nc.png


    thanks for the help

  • Rohugh
    Rohugh ✭✭

    Hello Guy Fogel,


    Firstly run the Bitdefender uninstall tool to get rid of all BD files. After a computer reboot, download the latest Bitdefender Windows 10 listed here -


    http://www.bitdefender.com/support/-1452.html


    Let us know how you get on.


    Ro.

  • Lionet
    Lionet ✭
    Same issue


    I've upgraded to windows 10. right after installation bit defender alerted on software upgrade.


    Hi Guy Fogel,


    Welcome on the forum!


    The safest procedure to upgrade to W10 is: Deinstall BD, upgrade to W10, reinstall BD.


    Did you do that?


    You'd better deinstall BD and reinstall it, I'm not sure the repair procédure will fit... maybe, maybe not... :huh:


    Regards,


    L.

  • Georgia
    Georgia ✭✭✭
    @Guy Fogel Please restart Windows 10 once and the modules should be enabled afterwards.

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