Can't Connect To Bd Login/or Update Or Register

pozzo
pozzo
in Install & register

I have just installed BDIS 2015 trial (ordered the product, on its way) on my lappie (Win 8.1), and it can't connect to register, login or anything BD - even update!!! I'm seeing several complaints about this. No I can't connect to my.bitdefender.com on my IE 11, before you ask that. What do I do. I use my home Wifi. No wired connection can be done here. WIll my upcoming license be a waste of money?

Comments

  • Lionet
    Lionet ✭
    I have just installed BDIS 2015 trial (ordered the product, on its way) on my lappie (Win 8.1), and it can't connect to register, login or anything BD - even update!!! I'm seeing several complaints about this. No I can't connect to my.bitdefender.com on my IE 11, before you ask that. What do I do. I use my home Wifi. No wired connection can be done here. WIll my upcoming license be a waste of money?


    Hi Pozzo,


    You could contact BD support there:


    Bitdefender support


    Regards,


    L.

  • pozzo
    pozzo
    Hi Pozzo,


    You could contact BD support there:


    Bitdefender support


    Regards,


    L.


    Thanks. Done that now.

  • bocaratonsh
    bocaratonsh

    Hi Pozzo, when you say you cannot register, can you describe how you did this? An error message would help too. 1.gif

  • pozzo
    pozzo
    edited July 2015

    I think this has something to with BD and Wifi connections, coupled with IE settings.

  • pozzo
    pozzo
    edited July 2015

    Here is a screenshot . I can't find an alternate update server. I can't open my.bitdefender.com My connection is working just fine.

    post-34089-1438000829_thumb.png

    post-34089-1438001130_thumb.png

  • pozzo
    pozzo

    I haven't got any sort of reply from Bitdefender support - to my complaint.

  • pozzo
    pozzo

    Uninstalled BDIS 2015 and cancelled order. End of matter. Frustrating and disappointing experience.

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