Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

Cant Open Bitdefender !

Options

Something really strange happened with my bitdefender yesterday.I looked in the antivirus event list. And saw that an system scan had been stoped ,and when i looked at the log i it stod that it found 13 infected items.I scanned the computer again but bitdefender did not find anything.So i went to the program path and scanned them.And then bitdefender found all the virruses.But i accedently packed one of them (RgmLoader) to an zip archive.Now i cant find it.And this morning when i clicked on the Bitdefender Total Security 2015 icon.Nothing happened i tried again and again but stil nothing. :wacko:<img class=" /> :angry: HELP !!!!


Sorry for my bad english !

Comments


  • Something really strange happened with my bitdefender yesterday.I looked in the antivirus event list. And saw that an system scan had been stoped ,and when i looked at the log i it stod that it found 13 infected items.I scanned the computer again but bitdefender did not find anything.So i went to the program path and scanned them.And then bitdefender found all the virruses.But i accedently packed one of them (RgmLoader) to an zip archive.Now i cant find it.And this morning when i clicked on the Bitdefender Total Security 2015 icon.Nothing happened i tried again and again but stil nothing. :wacko:<img class=" /> :angry: HELP !!!!


    Hi Andreas Salomonsson,


    The safest tip:


    Make a rescue cd reboot on it and analyze your system in safe mode.


    Sorry for not giving you link straight away, I'm writing from a small phone. Someone else will probably do that.


    It's safer to analyze your hard disk before going further.


    Regards,


    L

  • dch48
    Options
    Something really strange happened with my bitdefender yesterday.I looked in the antivirus event list. And saw that an system scan had been stoped ,and when i looked at the log i it stod that it found 13 infected items.I scanned the computer again but bitdefender did not find anything.So i went to the program path and scanned them.And then bitdefender found all the virruses.But i accedently packed one of them (RgmLoader) to an zip archive.Now i cant find it.And this morning when i clicked on the Bitdefender Total Security 2015 icon.Nothing happened i tried again and again but stil nothing. :wacko:<img class=" /> :angry: HELP !!!!


    Sorry for my bad english !

    If it's zipped it can't do anything. Did you check the quarantine folder for the others?


    I would install the free version of Malwarebytes and do a scan with that to be sure.

  • If it's zipped it can't do anything. Did you check the quarantine folder for the others?


    I would install the free version of Malwarebytes and do a scan with that to be sure.


    I scanned my computer with the payed version and it found nothing !



  • Something really strange happened with my bitdefender yesterday.I looked in the antivirus event list. And saw that an system scan had been stoped ,and when i looked at the log i it stod that it found 13 infected items.I scanned the computer again but bitdefender did not find anything.So i went to the program path and scanned them.And then bitdefender found all the virruses.But i accedently packed one of them (RgmLoader) to an zip archive.Now i cant find it.And this morning when i clicked on the Bitdefender Total Security 2015 icon.Nothing happened i tried again and again but stil nothing. :wacko:<img class=" /> :angry: HELP !!!!


    Hi Andreas Salomonsson,


    The safest tip:


    Make a rescue cd reboot on it and analyze your system in safe mode.


    Sorry for not giving you link straight away, I'm writing from a small phone. Someone else will probably do that.


    It's safer to analyze your hard disk before going further.


    Regards,


    L


    Owww do you think its so bad !?

  • Rohugh
    Options
    Owww do you think its so bad !?


    No.


    First thing to do as your Bitdefender 2015 is not working is to repair it. Go to your computer Control Panel>Programs and Features>Bitdefender 2015, double click it and choose Repair. Let it complete and reboot the computer.


    If you are back working, run a full system scan.


    Ro.