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This Page Could Not Be Verified We Were Unable To Scan This Page At This Time"
Hi, Bitdefender Internet Security 2015 v18.14.0.1088 does not shows safe pages: "This page could not be verified We were unable to scan this page at this time" http://i.imgur.com/61ebRYD.png (Windows 7 x64)
What to do?
Comments
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already working
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Hi
I have the same issue since upgrading to Total Security 2015 approximately a week ago. Version 18.14.0.1088.
Issue occurs in both Internet Explorer and Google Chrome when searching with Google, Bing and Yahoo.
Dashboard states "You are protected", no warnings of anything not working.
Any advice appreciated0 -
For a moment, try to disable all in "web protection", and then turn it on again.
I think it helped, but I'm not sure.
Sorry for my english...0 -
Hi
Assume you go from the "Dashboard" to "Protection" to "Web Protection" and untick all the options and then tick them again? (see attached picture). If that's the case, it didn't help in my case unfortunately.
Thanks for the help though.
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Hello all,
The orange question mark that indicates "This page could not be verified by Bitdefender. We were unable to scan the page at this time." appears due to a timeout with the Bitdefender cloud servers. The connection to our servers is either blocked by your ISP or is due to a misconfiguration of the router (if any).
To be able to provide you with further details on this matter we need information about your internet connection. Please access the link below and run this tool on your PC:
http://www.bitdefender.com/files/Knowledge...vity_issues.exe
- a black command prompt will pop up with the message, <this will take a few minutes>. Once the gathering process is completed, you will see the message "Press any key to continue" and once you are pressing a key the command prompt window will disappear.
- a log will be created on the same location called "BDconnection.log".
Attach it to your reply and make sure there are no other HTTP traffic filters on the same computer.0 -
Hi
Please find attached the log file as requested.
I don't believe there are any other http filters on the computer.
Thanks0 -
Hello,
Thank you for attaching the log. It indicates a lot of lost packets.
Please try reboot the rooter and if the issue persists connect the computer to a wired connection instead of the current Wi-Fi.
Let us know how it goes!0 -
I just upgraded to Bitdefender 2015 and I'm having the same problem "this page coud not be verified ..." It worked fine with Bit defender 2014. I tried the recommendations discussed in this string but it still doesn't work. I've attached BDconnection.log
Please help0 -
Hello all,
The orange question mark that indicates "This page could not be verified by Bitdefender. We were unable to scan the page at this time." appears due to a timeout with the Bitdefender cloud servers. The connection to our servers is either blocked by your ISP or is due to a misconfiguration of the router (if any).
To be able to provide you with further details on this matter we need information about your internet connection. Please access the link below and run this tool on your PC:
http://www.bitdefender.com/files/Knowledge...vity_issues.exe
- a black command prompt will pop up with the message, <this will take a few minutes>. Once the gathering process is completed, you will see the message "Press any key to continue" and once you are pressing a key the command prompt window will disappear.
- a log will be created on the same location called "BDconnection.log".
Attach it to your reply and make sure there are no other HTTP traffic filters on the same computer.
I have the same Issue after upgrading windows 8.1 to windows 10. I uninstalled and reinstalled BD in order to compatible with windows 10. But Web protection is not working at all. It is not scanning web pages. No notifications are appearing on Events as well.0 -
Hi, I've noticed the same problem with Bitdefender on the web, the last few days!
Here is my log.
Thank you.0
