Bitdefender Slows Down Chrome Page Loading

I've opened a ticket...or reported it via the way we usually report these things. Did this weeks ago. No word from support, so I have no ticket number.

Should I report this every day? Seems support is too swamped to respond anymore to anything. I have reported three different issues over the last couple of months and no one has gotten back to me about any of them. So, I resort to posting the the forum. I always report to BD support first. Posting publically in the forum is a last resort attempt unfortunately.....and inevitably someone will tell me to report it.

Also, if you search the forum you will see that others have had, and are having, the same issue. Maybe not that many reports, but it is an issue, and it is related to BD 2016.

Nope. No response from support. Must be a feature.

I have tried to open tickets on this at least twice, thinking that the process succeeded. I never got any email conformations.

I have always used the same email address for the forum and BD registration.

The issue continues.

When it started the only security solution that was installed was BDIS. I have since installed CCleaner. That was suggested be BD support for another issue where BD would not install.

Disabling CCleaner doesn't change anything. The problem was there before CCleaner was installed. Disabling BD does seem to work around the issue, yet I do not know which module seems to be the culprit.

I have recently see others complaining about bandwidth issues when BD is enabled. I seem to be having that problem as well, but had not tied it to BD until yesterday. I know that is a separate issue, but the symptom of a slow internet connection and tabs opening slowly in Chrome could very definitely be related. As a matter of fact Chrome opening slow is exactly what I'd expect if the bandwidth was throttled back.

I have AT&T U-Verse. I am supposed to have 16Mbs DL and 1Mbs UL (yes UL does ###### that bad). Yet, internet speed tests consistently show speeds of 6-8Mbs DL and 300K to 500K UL. AT&T claims no problem and that the issue is with my equipment or software. My modem from their end tests up to their spec.

It's disheartening to not know what the problem really is or what to do to work around it, except to go unprotected.

Please provide references in the threads you make...

Not sure which threads you mean. This one in the forum? I used the support tool to try report this issue and one other. There are no reference numbers from those reported problems. As I already mentioned I never got any email responses, which is normally the case when using the support tool if a BD support wants more info. Based on past reported issues I don't always expect an email or even acknowledgement. The only way some traction into getting issues resolved seems to be to be vocal in public and get help from other users here in the forum.

...turn BD off and see if the speed of your connection to the machine speeds up.

With BD disabled the internet speed as reported by MS Network Speed Test (Win10 App) shows DL speed to be DOUBLE what the same app reports when BD is enabled. It goes up to more than 16Mbs. UL speed is no different as it's already crappy as heck.

Yes, internet speed is governed at the modem. I am paying for 16Mbs. I get it when BD is disabled.

This has been confirmed on four machines. Three have BD. One does not. Two machines are on a booster that cuts the speed in half (that's the way it works). Two machines are not on the booster. When BD is disabled on all machines the two machines on the booster have speeds of just over 8Mbs. The two going directly to the main modem show 16Mbs. When BD is enabled all four machines show 8Mbs.

Is BD cutting the speed in half, just as the booster does? Seems to be.

Bandwidth would cause slow wep-page loading but wouldn't effect chrome the program from opening fast, that's due to your hardware.

Correct. Chrome opening pages slow is indeed the issue, not the app starting up. This is not a fault of my hardware. Turn off BD and all is good.

No one is reporting that the app is slow to start, but that pages are slow to load.

Let me know if by disabling Block Port Scans the situation improves for all of you.

I suspect there are indeed two separate issues: 1)Chrome loading pages slowly, and 2)A slow internet connection when BD is running. While they are similar and may be related working around one (with a simple flip of a switch) does not significantly improve the other.

I can't see any obvious differences with just Block Port Scans disabled in either case (internet speed nor Chrome)

Disabling the Firewall completely will immediately cause the internet DL speed to double, as determined by Win10 Network Speed Test app. It will go from 8Mbs to 16Mbs (or slightly lower). This result is a 100% repro. At some times, observed over the last few days, the top speed will be as low as 12Mbs. This is still within spec of the connection.

Yet, even with the firewall completely disabled Chrome still loads pages slowly, but not quite as slow as with the firewall enabled. The difference in pages that load when the connection speed is 8Mbs compared to 16Mbs should not be too much as most pages as small enough to load quickly even with much lesser internet connection. This is why I believe the Chrome issue is something different.

I will experiment more. (Page loading may end up being a Chrome issue that BD is exposing.)