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Bd Control Panel Not Working
Hi,
Two weeks of support tickets from BD, I have followed every suggestion they made. Used all the tools they sent, and emailed them all the results as per their outlines.
They have not gotten back to me in three days.
I have windows xp prof. Says my license has expired. Installed and reinstalled and given my license number three times so far.
No scan activity window, grayed out icon on taskbar, unable to use any of the scan functions on control panel of bd.
This is very scary. During one of the uninstalled, I installed another companies software, did a scan, found trojan, removed it. Uninstaled the software and reinstalled BD. Still have the problem.
I would like some help from BD.
Here's my ticket number: ID:200803261005192
Here's the whole email. You can see my absolute frustration growing.
Still waiting for a fix for this!!!
----- Original Message -----
From: "Carol Ann the Oracle" <greekandpolish@hotmail.com>
To: "BitDefender Support Team" <support@bitdefender.com>
Sent: Monday, March 31, 2008 07:15
Subject: Re: [Ticket ID:200803261005192] [Contact Site - Support] New
Contact Message Received
> Reinstalled bitdefender as per your instructions: (removed the programs
> you
> suggested (which I didnt have earlier in the week, but had to use them
> because Virtumunde infected
> my computer during this week).
>
> Bitdefender - no ability to scan from control center
> LIcense shows expried - gray icon
> No scan activity showing
>
> NOTHING has changed after ONE WEEK of repeated emails.
> Just give me a new license number!!! Why waste all this time?
>
> From: "BitDefender Support Team" <support@bitdefender.com>
> To: "Carol Ann the Oracle" <greekandpolish@hotmail.com>
> Sent: Monday, March 31, 2008 09:48
> Subject: Re: [Ticket ID:200803261005192] [Contact Site - Support] New
> Contact Message Received
>
>
> ---- BEFORE YOU START ----
> Please don't change the subject of the email in order to better keep track
> of
> the message history. Thank you!
> ----------------------------
>
> Dear Carol Ann the Oracle,
>
> The following programs could have interfered with BitDefender's
> installation.
> Please remove these programs:
> - CCleaner
> - HijackThis
> - Abexo Free Registry Cleaner
> - Spybot - Search & Destroy
> and reinstall BitDefender following these steps:
>
> 1 Use our uninstall tool in order to uninstall/delete any previous
> BitDefender
> related files:
> http://www.bitdefender.com/uninstall
>
> Access the link and when the window with the BitDefender file appears,
> please
> choose the "Save to disk" option. Save the tool on the PC, run it, restart
> the
> computer.
>
> 2 Install BitDefender using the latest installation kit available for
> download. Please note that you need to download (save) the installation
> kit
> prior to running it.
>
> The BitDefender Antivirus 2008 (formerly named Antivirus v10 edition)
> installation kit can be downloaded from one of the 2 locations:
> - 32 bit Vista compatible version (most commonly used version):
> http://download.bitdefender.com/windows/de...us_2008_32b.exe
>
> - 64 bit Vista compatible version:
> http://download.bitdefender.com/windows/de...us_2008_64b.exe
>
> The installation guide is available here:
> http://kb.bitdefender.com/KB382-en--Instal...virus-2008.html
>
>
> During the setup process you will be prompted for your license key. Please
> use
> the license key received when you purchased to register BitDefender.
> For more information on the registration process please read:
> http://kb.bitdefender.com/KB385-en--Regist...ender-2008.html
>
> In order to find out if you have a 32bit or 64 bit operating system,
> rightclick on My computer icon and select Properties.
> In the General tab from the window that pops up, under System and after
> "service pack 1/2" it either says 64b (in which case you have a 64bit
> operating system) or it doesn't say anything else (in which case you have
> a
> 32bit operating system).
>
> Best regards,
>
> Stefan Todirica
> BitDefender Technical Support Engineer
> -------------------------------------
> -------------------------------------
>
>
> ---------------------- Original Message ---------------------
>
> "Carol Ann the Oracle" <greekandpolish@hotmail.com> wrote
>
>> Can not do a scan from the control window.
>> Scan activity bar not present.
>> Icon is grayed out on task bar and says license expired.
>>
>> <(
)>
>> Carol Ann the Oracle of Woodstock NY
>> Eggceptional Art: http://www.eggs-pysanky.com
>>
>> ?.·? .·???))
>> ((??.·? ..·? -:|:-
>> -:|:- ((??.·?*
>> DARE TO DREAM!!
>> ----- Original Message -----
>> From: "BitDefender Support Team" <support@bitdefender.com>
>> To: "Carol Ann the Oracle" <greekandpolish@hotmail.com>
>> Sent: Friday, March 28, 2008 09:36
>> Subject: Re: [Ticket ID:200803261005192] [Contact Site - Support] New
>> Contact Message Received
>>
>>
>> ---- BEFORE YOU START ----
>> Please don't change the subject of the email in order to better keep
>> track
>> of
>> the message history. Thank you!
>> ----------------------------
>>
>> Dear Carol Ann the Oracle,
>>
>> In order to better understand the situation you are dealing with we need
>> more
>> information about your operating system and BitDefender. Thus please be
>> so
>> kind to take few moments and read the following KB article:
>> http://www.bitdefender.com/KB389-en--Askin...assistance.html
>>
>> This article contains complete instructions on how to use the tools, what
>> the
>> tools do and how to submit the reports.
>>
>> NOTE: The information you send us is used for testing purposes only and
>> will
>> be treated accordingly.
>>
>> [Additional needed information]
>>
>> Additionally please include the steps to reproduce the issue.
>>
>> We will try to reproduce the situation in our lab and we'll get back to
>> you
>> with a possible solution.
>>
>> Best regards,
>>
>> Stefan Todirica
>> BitDefender Technical Support Engineer
>> -------------------------------------
>> -------------------------------------
>>
>>
>> ---------------------- Original Message ---------------------
>>
>> "Carol Ann the Oracle" <greekandpolish@hotmail.com> wrote
>>
>> > I am unable to do any type of scan.
>> > <()>
>> > Carol Ann the Oracle of Woodstock NY
>> > Eggceptional Art: http://www.eggs-pysanky.com
>> >
>> > ?.·? .·???))
>> > ((??.·? ..·? -:|:-
>> > -:|:- ((??.·?*
>> > DARE TO DREAM!!
>> > ----- Original Message -----
>> > From: "BitDefender Support Team" <support@bitdefender.com>
>> > To: "Carol Ann the Oracle" <greekandpolish@hotmail.com>
>> > Sent: Thursday, March 27, 2008 8:10 AM
>> > Subject: Re: [Ticket ID:200803261005192] [Contact Site - Support] New
>> > Contact Message Received
>> >
>> >
>> > ---- BEFORE YOU START ----
>> > Please don't change the subject of the email in order to better keep
>> > track
>> > of
>> > the message history. Thank you!
>> > ----------------------------
>> >
>> > Dear Carol Ann the Oracle,
>> >
>> > The situation has been acknowledged by our team and is currently being
>> > worked
>> > on for a fix. As soon as we have reached a solution, you will be
>> > notified
>> > via
>> > email. The fix will be done by means of automatic update and won't
>> > require
>> > any
>> > additional action from your part.
>> >
>> > Your system is fully protected against security threats. This is only
>> > an
>> > issue
>> > with the BitDefender agent icon.
>> >
>> > Thank you for your support and patience.
>> >
>> > Best regards,
>> >
>> > Stefan Todirica
>> > BitDefender Technical Support Engineer
>> > -------------------------------------
>> > http://www.bitdefender.com
>> > -------------------------------------
>> >
>> >
>> > ---------------------- Original Message ---------------------
>> >
>> > "Carol Ann the Oracle" <greekandpolish@hotmail.com> wrote
>> >
>> > > Yes, real time protection is enabled. BTW once windows starts and
>> > > the
>> > > desktop shows, it takes 2 minutes before the program loads and the
>> > > icon
>> > > shows up. Hangs up my whole system. Checked registry and there are
>> > > bitdefender stuff in there that doesn't go anywhere.
>> > > Shouldnt I just remove it all and start again?
>> > > Not sure if uninstalling will remove the registry stuff thats hung up
>> > > there,
>> > > maybe from previouis version?
>> > > <()>
>> > > Carol Ann the Oracle of Woodstock NY
>> > > Eggceptional Art: http://www.eggs-pysanky.com
>> > >
>> > > ž.·Ž .·Žšš))
>> > > ((žž.·Ž ..·Ž -:Š:-
>> > > -:Š:- ((žž.·Ž*
>> > > DARE TO DREAM!!
>> > > ----- Original Message -----
>> > > From: "BitDefender Support Team" <support@bitdefender.com>
>> > > To: "Carol Ann the Oracle" <greekandpolish@hotmail.com>
>> > > Sent: Thursday, March 27, 2008 5:31 AM
>> > > Subject: Re: [Ticket ID:200803261005192] [Contact Site - Support] New
>> > > Contact Message Received
>> > >
>> > >
>> > > ---- BEFORE YOU START ----
>> > > Please don't change the subject of the email in order to better keep
>> > > track
>> > > of
>> > > the message history. Thank you!
>> > > ----------------------------
>> > >
>> > > Dear Carol,
>> > >
>> > > Thank you for your interest in our security solution, BitDefender.
>> > >
>> > > Please open BitDefender and select Settings. Tell me if the Real-time
>> > > protection is enabled.
>> > >
>> > > Best regards,
>> > >
>> > > Stefan Todirica
>> > > BitDefender Technical Support Engineer
>> > > -------------------------------------
>> > > http://www.bitdefender.com
>> > > -------------------------------------
>> > >
>> > >
>> > > ---------------------- Original Message ---------------------
>> > >
>> > > "Carol Ann the Oracle" <greekandpolish@hotmail.com> wrote
>> > >
>> > > > Here is the information you requested. Took a screen shot.
>> > > > ----- Original Message -----
>> > > > From: "BitDefender Customer Service"
>> > > > <customerservice@bitdefender.com>
>> > > > To: "Carol Ann the Oracle" <greekandpolish@hotmail.com>
>> > > > Sent: Wednesday, March 26, 2008 12:20 PM
>> > > > Subject: Re: [Ticket ID:200803261005192] [Contact Site - Support]
>> > > > New
>> > > > Contact Message Received
>> > > >
>> > > >
>> > > > ---- BEFORE YOU START ----
>> > > > Please don't change the subject of the email in order to better
>> > > > keep
>> > > > track
>> > > > of
>> > > > the message history. Thank you!
>> > > > ----------------------------
>> > > >
>> > > > Dear Carol,
>> > > >
>> > > > Thank you for your interest in our security solution, BitDefender.
>> > > >
>> > > > Please open BitDefender, click on Register and tell us what license
>> > > > key
>> > > > you
>> > > > can see there. Also, please right click on the red BitDefender icon
>> > > > and
>> > > > choose
>> > > > 'About'. You will see now all the product information that we
>> > > > need -
>> > > > the
>> > > > entire name and version of BitDefender.
>> > > >
>> > > > We are looking forward to receive this information.
>> > > >
>> > > > Best regards,
>> > > > Anca Dimofte
>> > > > BitDefender Customer Service
>> > > > -------------------------------------
>> > > > http://www.bitdefender.com
>> > > > -------------------------------------
>> > > >
>> > > >
>> > > > ---------------------- Original Message ---------------------
>> > > >
>> > > > "Carol Ann the Oracle" <greekandpolish@hotmail.com> wrote
>> > > >
>> > > > > Notice is in bottom right hand corner of task bar. Grey icon
>> > > > > instead
>> > > > > of
>> > > > > red.
>> > > > > ----- Original Message -----
>> > > > > From: "BitDefender Customer Service"
>> > > > > <customerservice@bitdefender.com>
>> > > > > To: <greekandpolish@hotmail.com>
>> > > > > Sent: Wednesday, March 26, 2008 9:58 AM
>> > > > > Subject: Re: [Ticket ID:200803261005192] [Contact Site - Support]
>> > > > > New
>> > > > > Contact Message Received
>> > > > >
>> > > > >
>> > > > > ---- BEFORE YOU START ----
>> > > > > Please don't change the subject of the email in order to better
>> > > > > keep
>> > > > > track
>> > > > > of
>> > > > > the message history. Thank you!
>> > > > > ----------------------------
>> > > > >
>> > > > > Dear Carol,
>> > > > >
>> > > > > Thank you for your interest in our security solution,
>> > > > > BitDefender.
>> > > > >
>> > > > > Please open BitDefender, click on Register and send us a
>> > > > > screenshot
>> > > > > so
>> > > > > that
>> > > > > we
>> > > > >
>> > > > > can better pinpoint the issue. You will find below the
>> > > > > instructions
>> > > > > on
>> > > > > how
>> > > > > to
>> > > > > create a screenshot:
>> > > > >
>> > > > > 1. When the window is on the screen please press the
>> > > > > "PrintScreen"
>> > > > > key
>> > > > > ("PrintScreen" is located at the top of the keyboard, at right.
>> > > > > At
>> > > > > this
>> > > > > step
>> > > > > we can not see anything, as the picture is copied into Windows's
>> > > > > clipboard).
>> > > > >
>> > > > > 2. Open a graphic editing application (We recommend using either
>> > > > > Microsoft
>> > > > > Word, or the Paint program, that comes with every Windows
>> > > > > installation
>> > > > > (Start
>> > > > > > Programs > Accessories > Paint)).
>> > > > >
>> > > > > 3. Paste the picture in a new document.
>> > > > >
>> > > > > 4. Save the file and send it to us as attachment.
>> > > > >
>> > > > >
>> > > > > Should you need further information, please do not hesitate to
>> > > > > reply
>> > > > > to
>> > > > > this
>> > > > > message.
>> > > > >
>> > > > > Best regards,
>> > > > > Anca Dimofte
>> > > > > BitDefender Customer Service
>> > > > > -------------------------------------
>> > > > > http://www.bitdefender.com
>> > > > > -------------------------------------
>> > > > >
>> > > > >
>> > > > > ---------------------- Original Message ---------------------
>> > > > >
>> > > > > Carol Ann
>> > > > >
>> > > > > >
>> > > > > > Content: 2007 version message: corrupted. Was told to download
>> > > > > > 2008.
>> > > > > > Put
>> > > > > > in
>> > > > > > serial number said I had 168 days left (true). Then when I
>> > > > > > started
>> > > > > > up
>> > > > > > again,
>> > > > > > said was expired.Please help
>> > > > > >
>> > > > > > I
>> > > > > >
>> > > > > > Department: Support
>> > > > > >
>> > > > > > GeoIP Country: United States
>> > > > > >
>> > > > > > Referer URL: [1]http://www.bitdefender.com/site/contact/
>> > > > > >
>> > > > > > Last Browsed Products: None
>> > > > > >
>> > > > > > Last Articles Red: None
>> > > > > >
>> > > > > >
>> > > > > >
>> > > > > > [1] http://www.bitdefender.com/site/contact/
>> > > > > >
>> > > > >
Comments
-
Dear pdragonfly,
I am no technical person. Did you already checked your system date? Right click on the system clock and see if the month and the year is correct. Verify that also the BIOS time is correct. When you start your computer immediately press on ESC,DEL,or one of the F function buttons such as F10. You have to look for system date/time and verify that it's correct. You have to choose for save and exit. Was it still being a license key that was for version 10? If so you can try this.
Best regards
Niels0 -
Dear pdragonfly,
I am no technical person. Did you already checked your system date? Right click on the system clock and see if the month and the year is correct. Verify that also the BIOS time is correct. When you start your computer immediately press on ESC,DEL,or one of the F function buttons such as F10. You have to look for system date/time and verify that it's correct. You have to choose for save and exit. Was it still being a license key that was for version 10? If so you can try this.
Best regards
Niels
HI, Page is not loading. My clock is right. Link keeps timing out. And yes I do have a license key from version 10.0 -
Dear pdragonfly,
Did you also checked the date? I mean if it's the right month,year,day... Sorry if you meant that also when saying that the time is right. You can download the patch here also. You have to run this fix afterwards. Perform an update of BitDefender afterwards.
I don't know if it also works with BitDefender 2008 products.
Try this also download the BitDefender uninstall tool.
Redownload BitDefender Antivirus 2008 from here.You have to open of your language if not present open the en folder and download BitDefender from there.
Right click on the red BitDefender icon near the system clock choose exit. Now the run the uninstall tool. You will be asked to reboot your pc do so. Now install the BitDefender version you just have downloaded and enter your previous key (the key for version 10). See if the problem is solved.
You can always ask what the status is of your problem by using livechat.Select customer care and ask the person what the status is of your support ticket in your case that is Ticket ID:200803261005192. License issues can only be solved by customer care.
Best regards
Niels0 -
Dear pdragonfly,
Did you also checked the date? I mean if it's the right month,year,day... Sorry if you meant that also when saying that the time is right. You can download the patch here also. You have to run this fix afterwards. Perform an update of BitDefender afterwards.
I don't know if it also works with BitDefender 2008 products.
Try this also download the BitDefender uninstall tool.
Redownload BitDefender Antivirus 2008 from here.You have to open of your language if not present open the en folder and download BitDefender from there.
Right click on the red BitDefender icon near the system clock choose exit. Now the run the uninstall tool. You will be asked to reboot your pc do so. Now install the BitDefender version you just have downloaded and enter your previous key (the key for version 10). See if the problem is solved.
You can always ask what the status is of your problem by using livechat.Select customer care and ask the person what the status is of your support ticket in your case that is Ticket ID:200803261005192. License issues can only be solved by customer care.
Best regards
Niels
Hi,
Yes, I have done all that any number of times. I will check live chat. Date, time and year all are correct. Did use the patch, twice, never got the confirm message. Trying live chat now. Thanks.0 -
Still not resolved.
0 -
How do I edit a post.? I don't see an edit button. thanks.
0
