You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
bitdefender free beta "installer initialization failed"
I get error message: "installer initialization failed"
this comes after it downloaded the installer, and scanned. In the third,final stage, I get the error.
windows 10 pro x64
standard user account
Comments
-
Hello,
Please retry the install as Administrator.
Also ensure you remove any other security solution from the machine.
Also let us know what version of the BD Free are you trying to install ? The 2016 BETA or the old version, as the old version does not have support for Windows 10.0 -
I am using the 2016 BETA.
bitdefender_online.exe
I tried again from admin account, same issue
I have COMODO firewall installed, it has no AV component.0 -
Hello,
Wanted to ensure you are using the Beta version as these two can be mixed-up.
Comodo Firewall is more than just a firewall and it is known to interfere with Bitdefender products.0 -
On 06.10.2016 at 11:30 AM, Sorin G. said:
Comodo Firewall is more than just a firewall and it is known to interfere with Bitdefender products.
Hello.
The same is true for the stable version?0 -
I also tried to install Bitdefender Free beta version (the latest one) on Windows 10 Home 64-bit but I also get this error. I don't have any other 3rd party AVs or firewalls. I tried it on the admin account but the same issue occurred.0 -
Hello,
/index.php?/profile/206003-f0rumch3ck/&do=hovercard" data-mentionid="206003" href="<___base_url___>/index.php?/profile/206003-f0rumch3ck/" id="ips_uid_4214_8" rel="">@f0rumch3ck Please open a case with our support team using bitsy@bitdefender.com and provide them with the logs from the Bitdefender Support Tool.
http://www.bitdefender.com/support/How-to-generate-a-support-log--1168.html0
