Flash Games Not Working - Firefox, Unable To Get Flash Games In Neopets Working Correctly In Firefox

Dear Sheepdisease,

That is because you need to manually install the flash plug-in for Firefox. Visit this link in Firefox.Close Firefox. To be sure that Firefox is really closed do this press the windows button together with r now type taskmgr press enter now press once on the processes name tab and look for an entry called firefox.exe if present select it and press on end process. Now run the installer.Start Firefox afterwards. Try also to install virtoolsplayer again.. Can you please make a screenshot of it? You can do that by pressing the alt button together with the print screen button on your keyboard. Open paint and paste the screenshot.

Because I am able to see text when I start a game.

Best regards

Niels

I've already installed the flash plug-in for Firefox. Attached is a screen shot of Firefox compared to Internet Explorer.

unknown

I have BD AV normal and FF 2.0.0.13. I did checked about:plugins in FF and got:

Shockwave Flash File name: NPSWF32.dll Shockwave Flash 9.0 r115

MIME Type Description Suffixes Enabled

application/x-shockwave-flash Adobe Flash movie swf Yes

application/futuresplash FutureSplash movie spl Yes

The games from neopets are working and even played some (funny stuff ). They're working on FF as well as on IE. My BitDefender was set on aggressive with http scan on and it still works good. Maybe you should try to update the flash version or FF version. If this doesn't work you should also try to empty cookies and cache.

Good Luck!

Thank you for your suggestions, but I have tried all of the above.

I am using Firefox 2.0.0.13 and Flash 9.0.

Shockwave Flash

File name: NPSWF32.dll

Shockwave Flash 9.0 r115

MIME Type Description Suffixes Enabled

application/x-shockwave-flash Adobe Flash movie swf Yes

application/futuresplash FutureSplash movie spl Yes

Hello Sheepdisease,

Try to disable HTTP Scan.

BitDefender Security Center -> Settings -> Antivirus -> Custom Level -> Scan HTTP Traffic

Sometimes, the scanner interferes with the flash applets.

Cris.

Cris, thank you for this information.

However, when I disabled this service and tried the games again, it made absolutely no difference.

I should have said it before...

You should disable all modules which scan internet traffic. These modules are:

- HTTP Scanner (Antivirus)

- Identity Control and ****** Control (Privacy Control)

- Web Control and Web Heuristics (Parental Control)

Cris.

Tried this too, unfortunately this made no difference.

This is a stubbourne problem!

Hello?

unknown

Hello?

I don't know what causes this type of behavior because with BitDefender installed there's no similar problem. I don't think this is a BitDefender related problem, but it could be a mash-up of things (including BitDefender) that causes this.

My advice to you is to contact support over here: http://kb.bitdefender.com/site/KnowledgeBase/getSupport/ following the steps from here: http://kb.bitdefender.com/KB389-en--Asking...assistance.html and ask them to assist you.

Thanks for this information, I am actioning it.

robtap

Tried this too, unfortunately this made no difference.

This is a stubbourne problem!

However this problem come from HTTP Traffic Scan.

Try to disable HTTP Scan like Cris said :

BitDefender Security Center -> Settings -> Antivirus -> Custom Level -> Scan HTTP Traffic

After that, clear the firefox's cache, clear cookies and retry to play your flash games.

Other idea : did you tried to activate the game mode ?

Best regards

However this problem come from HTTP Traffic Scan.

Try to disable HTTP Scan like Cris said :

BitDefender Security Center -> Settings -> Antivirus -> Custom Level -> Scan HTTP Traffic

After that, clear the firefox's cache, clear cookies and retry to play your flash games.

Other idea : did you tried to activate the game mode ?

Best regards

You just quoted my previous response to the same question asked previously.

I've already tried activating game mode.

robtap

You just quoted my previous response to the same question asked previously.

Not only, I added this important information :

"After that, clear the firefox's cache, clear cookies and retry to play your flash games."

In my case, I can't play Neopets Flash games when HTTP Traffic Scan is enabled but they works fine without this option.

I have BD AV normal and FF 2.0.0.13. I did checked about:plugins in FF and got:

The games from neopets are working and even played some (funny stuff ). They're working on FF as well as on IE. My BitDefender was set on aggressive with http scan on and it still works good. Maybe you should try to update the flash version or FF version. If this doesn't work you should also try to empty cookies and cache.

Good Luck!

Someone had already advised me to do this, as displayed in the above quote.

robtap

Someone had already advised me to do this, as displayed in the above quote.

Sorry, I didn't saw that :huh:

That's okay, so any other suggestions?

Hello Sheepdisease,

Let's try this:

First close Firefox to do that see my first reply.

Start Firefox in safe by going to start,all programs,Mozilla Firefox,Mozilla FireFox (Safe Mode) Now check the boxes: reset toolbars and controls,reset all user preferences to Firefox defaults then press on make changes and restart.

Make sure that none of these plug-ins are installed.

Be sure that Firefox is closed now navigate to start,my computer,double click on the icon of your hard disc,open the Program Files folder,Mozilla Firefox,plugins cut and paste the content of that folder to a different folder. Now install Flash player and virtual player as I described in my first reply to your account.

If that still doesn't work:

First back-up your FireFox profile to do that take a look here.

Remove Firefox reboot your pc and install again.

Best regards

Niels

Hello Sheepdisease,

Let's try this:

1. First close Firefox to do that see my first reply.

2. Start Firefox in safe by going to start,all programs,Mozilla Firefox,Mozilla FireFox (Safe Mode) Now check the boxes: reset toolbars and controls,reset all user preferences to Firefox defaults then press on make changes and restart.

3. Make sure that none of these plug-ins are installed.

4.1. Be sure that Firefox is closed now navigate to start,my computer,double click on the icon of your hard disc,open the Program Files folder,Mozilla Firefox,plugins cut and paste the content of that folder to a different folder. 4.2 Now install Flash player and 4.3 virtual player as I described in my first reply to your account.

If that still doesn't work:

First back-up your FireFox profile to do that take a look here.

Remove Firefox reboot your pc and install again.

Best regards

Niels

Thank you for your response, I have followed all steps up to 4.3. Website states it was incompatible with Windows Vista and Firefox combination.

Hello Sheepdisease,

What version of Firefox are you using? This flash version is only compatible with FireFox 2.0 You can verify which version you are using by going to help,about Mozilla Firefox. Version 2.0.0.13 is the latest version. It must work on windows vista see here.Otherwise it's very strange why they state that it works on vista.

Best regards

Niels

Hello Sheepdisease,

What version of Firefox are you using? This flash version is only compatible with FireFox 2.0 You can verify which version you are using by going to help,about Mozilla Firefox. Version 2.0.0.13 is the latest version. It must work on windows vista see here.Otherwise it's very strange why they state that it works on vista.

Best regards

Niels

Flash player installed, Virtual Player didn't.

I am using Version 2.0.0.13.

Hello Sheepdisease,

You need to install the latest drivers for your graphics card to be able to run virtools player correctly. First I need to know which graphic (3d/video) card is installed in your computer. To receive that kind of information please do this press the windows button together with r now type dxdiag press enter. Go to the display tab and tell me what is written after name more specificly under the device section and tell me also what is written after date. You must have set your screen on 16 or 32 bit in the control panel but in this situation I think that is the case. Try the following go in Firefox to the tools menu,options (settings) navigate to the security tab press on the exceptions button near the option warn me when a site wants to install an add-in now type player.virtools.com press on add,close. Now try again to install virtools player by pressing on my link and press on the install now! button. If installation still fails you need to contact virtools.

Best regards

Niels

Hello Sheepdisease,

You need to install the latest drivers for your graphics card to be able to run virtools player correctly. First I need to know which graphic (3d/video) card is installed in your computer. To receive that kind of information please do this press the windows button together with r now type dxdiag press enter. Go to the display tab and tell me what is written after name more specificly under the device section and tell me also what is written after date. You must have set your screen on 16 or 32 bit in the control panel but in this situation I think that is the case. Try the following go in Firefox to the tools menu,options (settings) navigate to the security tab press on the exceptions button near the option warn me when a site wants to install an add-in now type player.virtools.com press on add,close. Now try again to install virtools player by pressing on my link and press on the install now! button. If installation still fails you need to contact virtools.

Best regards

Niels

Tried installing again, nothing.

Specification:

CPU:

Intel Core 2 Quad Q6700 2.66GHz 1066MHz FSB Socket 775

Motherboard:

ASUS P5K-E/WIFI-AP AiLifestyle Series P35 Socket 775 Socket eSATA 8 channel Audio ATX Motherboard

Memory:

Corsair TwinX 2x2GB DDR2

Storage:

3 x Samsung SpinPoint HD501LJ 500GB SATAII Hard Drive 16MB Cache - OEM

Graphics Card(s):

BFG 8800GTX OC2 768MB GDDR3 Dual DVI HDTV Out HDCP enabled PCI-E Graphics Card

PSU:

Corsair HX Series 620W Modular PSU - ATX12V v2.2 APFC

Case:

Kandalf LCS

Monitor(s):

Samsung 22" LE22S86BDX HD Ready Freeview Widescreen LCD TV (32 bit display setting)

/applications/core/interface/file/attachment.php?id=1894" data-fileid="1894" rel="">npvirtools.zip

Hello Sheepdisease,

I am not sure if this is going to work. Close Firefox first and download the virtools file that I have uploaded. I needed to archive because otherwise I wasn't able to upload it here. Let the zip file extract to this location: C:\Program Files\Mozilla Firefox\plugins\ Change C: by the drive letter or partition where your software and windows is installed. If that still doesn't work you need to contact virtools.

Where you able to install virtools? For me that wasn't very clear.

Go to this website. By product series select Geforce 8 series,Product: 8800GTX don't forget to select windows vista by operating system press on search,you have first to check the box that you accept the license agreement and press on download now. But do not install the drivers yet. Place them on your desktop.Now uninstall your previous drivers by doing this press the windows button together with r now type devmgmt.msc press enter. Expand the display adapters section now right click on the entry or entries that have 8800GTX in the name choose for uninstall if there is still another entry that has 8800 gtx in the name choose no for the question to reboot. After you uninstalled the latest entry reboot your pc. It's normal that you are now in a very low resolution run now the installer of the drivers that you previously downloaded.

Best regards

Niels

npvirtools.zip

Hello Sheepdisease,

I am not sure if this is going to work. Close Firefox first and download the virtools file that I have uploaded. I needed to archive because otherwise I wasn't able to upload it here. Let the zip file extract to this location: C:\Program Files\Mozilla Firefox\plugins\ Change C: by the drive letter or partition where your software and windows is installed. If that still doesn't work you need to contact virtools.

Where you able to install virtools? For me that wasn't very clear.

Go to this website. By product series select Geforce 8 series,Product: 8800GTX don't forget to select windows vista by operating system press on search,you have first to check the box that you accept the license agreement and press on download now. But do not install the drivers yet. Place them on your desktop.Now uninstall your previous drivers by doing this press the windows button together with r now type devmgmt.msc press enter. Expand the display adapters section now right click on the entry or entries that have 8800GTX in the name choose for uninstall if there is still another entry that has 8800 gtx in the name choose no for the question to reboot. After you uninstalled the latest entry reboot your pc. It's normal that you are now in a very low resolution run now the installer of the drivers that you previously downloaded.

Best regards

Niels

Thank you for your suggestion.

First instruction followed and completed, no change.

Second instruction was read but dismissed as I only recently installed the latest graphics card drivers, there are no more recent updates.

Hello Sheepdisease,

To be sure that the driver update was successfully installed it's best that you post the driver date which can be obtained by typing the dxdiag command. But I assume that you indeed have installed the latest drivers.

Do you have any security add-ins/plug-ins installed in Firefox? If so that could also be the case that it's blocking the working of virtools player and flash.

Can you please check the following settings in Firefox:

First go to the tools menu,press on the content tab see if all boxes are checked.

Download the latest java runtime version which you can find here. Do not install it yet. But first go to software,add/remove and search for entries that starts with Jave select them and uninstall them first. Reboot your pc and install it.

Install also the latest shockwave player version.

Once the installer is downloaded be sure that Firefox is closed.

Best regards

Niels

/applications/core/interface/file/attachment.php?id=1895" data-fileid="1895" rel="">DxDiag.txt

Hello Sheepdisease,

To be sure that the driver update was successfully installed it's best that you post the driver date which can be obtained by typing the dxdiag command. But I assume that you indeed have installed the latest drivers.

Do you have any security add-ins/plug-ins installed in Firefox? If so that could also be the case that it's blocking the working of virtools player and flash.

Can you please check the following settings in Firefox:

First go to the tools menu,press on the content tab see if all boxes are checked.

Download the latest java runtime version which you can find here. Do not install it yet. But first go to software,add/remove and search for entries that starts with Jave select them and uninstall them first. Reboot your pc and install it.

Install also the latest shockwave player version.

Once the installer is downloaded be sure that Firefox is closed.

Best regards

Niels

dxdiag log attached.

I have GreaseMonkey installed, Roboform, Stumbleupon and Flashgot.

All boxes are checked.

Java failed to install, "Internal Error 2755. 1642, http://javadl.sun.com/webapps/download/Get...-iftw.msi".

Shockwave Player installed.

DxDiag.txt

Hello Sheepdisease,

I think that your drivers didn't updated properly because the date of your driver is 12/11/2007. So I would advise that you follow my previous instructions how to update the drivers correctly. What I also see is that the refresh rate of your screen is set too low. This will have an effect when playing 3d-games.

None of the plug-ins or add-ins you have installed are security related. But Greasymonkey could be possible to cause a conflict please disable that plug-in and close Firefox first and open it afterwards. Because with this plug-in you can change the way pages look it could be that with what you have changed the neopets website games doesn't display properly.

For your java problem please download microsoft installer cleaner from here Install it and run it search for an entry called Java select it press on remove confirm the warning. Reboot your pc. Now right click on the java installer and choose for run as administrator and see if it now works.

Best regards

Niels

Hello Sheepdisease,

I think that your drivers didn't updated properly because the date of your driver is 12/11/2007. So I would advise that you follow my previous instructions how to update the drivers correctly. What I also see is that the refresh rate of your screen is set too low. This will have an effect when playing 3d-games.

None of the plug-ins or add-ins you have installed are security related. But Greasymonkey could be possible to cause a conflict please disable that plug-in and close Firefox first and open it afterwards. Because with this plug-in you can change the way pages look it could be that with what you have changed the neopets website games doesn't display properly.

For your java problem please download microsoft installer cleaner from here Install it and run it search for an entry called Java select it press on remove confirm the warning. Reboot your pc. Now right click on the java installer and choose for run as administrator and see if it now works.

Best regards

Niels

I'll download the drivers again, that's cool. Although I am happy with the refresh rate as I like the resolution that my monitor is set to and for that resolution there isn't a supported refresh rate that is higher.

I can confirm that I installed the GreaseMonkey add-on after I began to have problems playing the flash games on Neopets.

I've somehow managed to install Java and it's now successfully working.

Hello Sheepdisease,

Sorry I just saw now that you had a lcd tv as monitor. A higher refresh rate is only necessary for older crt monitors.Did you meant with successfully working that neopets now works or did you meant that java installed correctly?

Best regards

Niels

Hello Sheepdisease,

Sorry I just saw now that you had a lcd tv as monitor. A higher refresh rate is only necessary for older crt monitors.Did you meant with successfully working that neopets now works or did you meant that java installed correctly?

Best regards

Niels

Java was installed successfully.

http://www.nvidia.co.uk/Download/Scan.aspx?lang=en-uk

Product Current Installed Driver Recommended Driver

NVIDIA GeForce 8800 GTX 169.25 Your PC currently has the latest driver installed for your GPU. No driver update is necessary at this time.

Hello?

Hello Sheepdisease,

Can you test if the problem also exist when you try to visit neopets on another useraccount? Did you also contacted virtools support? Because you have all necessary plug-ins installed. I don't know if the installation of virtools succeed by the way I suggested.Try to completey uninstall Greasymonkey plug-in and close and start Firefox again. For me neopets is working without any issues in Firefox. Try a complete uninstall of Firefox but first back-up your profile how to do that I already said in one of my answers.

Best regards

Niels

Hello Sheepdisease,

Alternatively, to just skip all this trouble, you can install the IE Tab Firefox plugin, and set it to automatically enable when you access Neopets. That way, you will still be in Firefox (and use it like you want and like), but the tab(s) which you open for Neopets will use the IE engine (which you said that works fine). This might actually work, so give it a try

Please let us know if it works.

Cris.

Hi Sheepdisease,

Did you tried to disable both Parental Control and HTTP Traffic Scan together ?

It's work for me...

Hi Sheepdisease,

Did you tried to disable both Parental Control and HTTP Traffic Scan together ?

It's work for me...

Wow, I don't believe it! I didn't think I had any parental controls enabled but it appears as though I did. I followed your instructions and now the games work perfectly! Thank you so much.

Wow, I don't believe it! I didn't think I had any parental controls enabled but it appears as though I did. I followed your instructions and now the games work perfectly! Thank you so much.

No problem ! It's seem like people working for support don't know how this software works.

They tell you to do many operations for no result while solution was simple.

No problem ! It's seem like people working for support don't know how this software works.

They tell you to do many operations for no result while solution was simple.

That's right, it does seem that way.

It's a shame that you weren't around when I first posted this thread as I wouldn't have had to wait so long for a solution.

That's right, it does seem that way.

It's a shame that you weren't around when I first posted this thread as I wouldn't have had to wait so long for a solution.

<img class= " /> Sorry, I do what I can to help others users when I have the time to read their posts... As I'm french I try to help french users first and sometimes I read english posts.

" /> Sorry, I do what I can to help others users when I have the time to read their posts... As I'm french I try to help french users first and sometimes I read english posts.

As demonstrated today! I really appreciate your help, by the way you speak extremely good English.

Hello yann,

If you are referring to us moderators we are no support people this is only a user forum. I already had disabled parental controls from the beginning when I first installed BitDefender Total Security so I forgot to check that option. In this case the http-traffic scanner isn't the cause because I am able to play games on neopets.com with it enabled.

Best regards

Niels

Hey!! Not that I complain or anything...but take a peak in Post #8, right at the beginning of this topic. I told you to disable all modules which monitor traffic scan (including Parental Control!). You said you already did, so don't blame us for not following suggestions... :rolleyes:

Cris.

Hey!! Not that I complain or anything...but take a peak in Post #8, right at the beginning of this topic. I told you to disable all modules which monitor traffic scan (including Parental Control!). You said you already did, so don't blame us for not following suggestions...

Cris.

And I believed that I had disabled all parental controls, some of them sneakily remained enabled.

OK, but don't accuse us of not knowing how the software works. We might not know all the internal stuff (because we don't actually work for BitDefender), but we know how it works.

Cris.

OK, but don't accuse us of not knowing how the software works. We might not know all the internal stuff (because we don't actually work for BitDefender), but we know how it works.

Cris.

I don't personally believe that our friend was referring to you guys when they said that the staff did not understand how the program worked. She was referring to the technicians who send us these emails which go into a lot of technical detail when the solution was simple.

Hello Niels and Cris,

Like Sheepdisease said, I'm not referring to moderators but to official support. The proof is that they answer to users to ask on this forum when they don't know the solution...

And thanks for the good job that you are doing on this forum.

Best regards