[Sent2Devel] Trying to install TS2017 but only TS2016 installing

Hello,

In what language are you trying to install the product?

Have you used the Bitdefender Uninstall Tool to clean the machine ?

On 11/15/2016 at 1:19 PM, Ultimatebas said:

hi

i am using the english language i tried last night using the uninstall tool and then reinstalling it installed 2016 again not sure why

anyone has any other ideas for me to try to get it working

I had exactly the same problem. It happens on my both laptops. I kept installing 2017 products. I used the authentic uninstaller of Bitdefender.

15 hours ago, Sorin G. said:

 

 

Hello,

 

Please use the uninstall tool to clean the machine again and then use the installer from the link below :

http://download.bitdefender.com/windows/installer/en-us/bitdefender_tsecurity.exe

Should the issue still persist please open a ticket with our support team and provide them with the Support Tool log to be able to further investigate this occurrence.

http://www.bitdefender.com/support/How-to-generate-a-support-log--1168.html

 

 

Hello,

I tried everything Unstaller 2017, 2016 and even manually uninstall. But I'm stuck with 2016 version. Every time the 388 mb file was downloaded.

I really do not know what is the problem with Bitdefender, it must came from the online installer stuff. Why couldn't you just release a offline link so that everybody do not loose time for this kind of never-supposed-to-be happened issue.

Kind regards,

Same issue here. Already opened a ticket and sent the logs.