BitDefender will not update no matter what on a fresh Windows 10 install.

Ive been using BitDefender for years, have changed many systems and it always worked like a charm. Today I installed it on a new PC (mobo is MSI 250m Gaming Pro with Intel® I219-V Gigabit LAN controller in case thats the issue).

I have internet, I download the latest version of BitDefender Free (2017), it downloads/installs just fine; however if I go to "Protection" option from dropdown it says that last update time is "-", even hours after install, meaning it never performs even the initial update. This is a fresh Win 10 Pro (64bit) install; literally BitDefender is the first thing im trying to install after Windows installed and booted, so there are no conflicts.

Ive also tried using older version (1.0.21.1109) that I run on two other PCs in the house but it under "Last Updated" just says "Updating" indefinitely. Ive waited over an hour with no change, in the past this process took seconds.

I do not think its my network as I have 2 other PCs running BitDefender and they update just fine. I dont think its a software conflict since there is nothing else on the system. And I dont think its compatability as Ive tried both older and 2017 versions with same results. I am out of ideas of what to try... too bad there is no "check for updates" button anywhere to maybe force it to re-check?

I really want to keep using BitDefender; but I dont know if Iam able to? Could this be something with the Ethernet controller? Its a fairly new board (few months since it came out) so maybe its not supported yet? Ive tried using latest LAN driver from Intel (driver dated this month, Feb 2017).

Thanks for any help!

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Duxa

Here is an image of 2017 edition.... its not clear if the update actually succeeded or not...

bigape456789@gmail.com

(i will post/ paste my reply to win 10 and bitdef sites that i am trying to circulate, below)

I purchased and was forced to uninstall the following programs!! Crashplan, Dashlane, Bitdefender, Malwarebytes

I had to scrap all 4 programs to get win 10 to function!! I have been forced to take a loss on all of this money!!

Win 10 has caused me to totally scrap hundreds of dollars of the above software!!

It seems everything interfered with Win 10! I am, however, very very fearfully, using the Lastpass extension! Also Adblocker and that Onenote Screenshot editor!

I had MONTHS OF updates failing, odd restarts, crashes, browser crashes, disk usage buried forever, super, super long logon/ logoff, you name it!!

I now use only Windows Defender!! This morning I also reinstalled Win 10 after months and months of complete !!

It seems Win 10 is very "proprietary" and only seems to allow it's own products. This seems to be the way it behaves. (?????)

So far, as of today, it seems to be a very smooth, well running, much faster system. Almost a beautiful thing if you just leave it alone and let the Windows World run the whole show!!

As an end user, I strongly advise you just let Win 10 do it's own thing!!

I am terrified to uninstall or change ANYTHING ON WIN 10!! for fear it will make it totally unstable again!!

I am terified to, even, try to get rid of all the Crapware! For fear I will be "punished" with instability!!

I am going to try to keep it running by just using Windows things and not even change a single thing on the updated PC (as of this morning.) I'm too terrified to even try to move some icons around!!!

I have been a PC hobbyist since the 1980's! I took programming classes way back when I was in college. I used to write my programs in 2 languages on KEYPUNCH CARDS! I have been on every Windows machine since Windows 98 SE.

Win 10 seems to be running well, so far, for now..... like I say, fast... and almost.... oddly.... beautiful.... (!!!!)