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There was an error while downloading one of the installation files

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IHateSpammyAds
IHateSpammyAds
in Install activation


I have been trying to install Bitdefender 2017 for the past 2 weeks. I thought maybe bitdefender download servers were congested... but this is getting to be ridiculous. Just to download the installer was difficult without the download dying halfway.


I'm running a freshly formatted Windows 8.1 desktop. This download issue happens both on my Windows 8.1 desktop and Windows 10 laptop. How can I install bitdefender if their servers are constantly over capacity? Should I file paypal chargeback?

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Comments

  • Sorin G.
    Sorin G. ✭
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    Hello,


     


    The servers are not congested and there is plenty of bandwidth to go around.


    What kind of connection do you have?


    How is the machine connected to the internet ? Cable / Wi-Fi ?


    Do you have any other security solutions on that machine ?


    Have you tried disabling the router's firewall? It would make sense to encounter the same issue if both of the machines are connected to the same router.

  • IHateSpammyAds
    IHateSpammyAds
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    I've tried two different routers, two different connections, two different computers, and both wired and wireless. This problem persists and I can guarantee you it is either a problem with your servers or a hop between your servers and my connection in Ontario, Canada.


    As a web developer, I do a lot of downloading - funny enough, bitdefender downloader is the only application I've had trouble with in the past 6 months.


     


     

  • Sorin G.
    Sorin G. ✭
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    Hello,


     


    Please contact our support team via bitsy@bitdefender.com and provide them with the logs from the Bitdefender Support Tool.


    https://www.bitdefender.com/support/How-to-generate-a-support-log--1168.html


    Also please link this thread in your ticket.

  • Dante
    Dante
    Options


    Hi,


    I had the same issue with 'Total Security 2017'. I did not turn off the firewall or windows defender I just removed the program with the uninstall toolkit https://www.bitdefender.com/site/view/uninstall_consumer_paid.html, rebooted my laptop and connected to the internet with a LAN cable not over WI-FI and it worked.

    Usually my download speed is about 600 KB/s but when downloading Bitdefender it was about 100 KB/s, max 300 KB/s. I think this has to be an issue with the bitdefender servers, so connect to an internet with good speed. 

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