No extension of my subscription after paying

vet_ca
vet_ca
in Install activation


On March 5, 2017 I submitted payment for an additional year of BitDefender Family Pack.  This was an early renewal.  I can provide both screen captures of the receipt as well as an email from BitDefender confirming my payment.  I sent a support message last week and have heard nothing so far.  When will my account be credited for the extra year I paid for?


Thank you

Comments

  • Sorin G.
    Sorin G. ✭


    Hello,


     


    Commercial issues have no place on the forum due to their privacy requirements.


    If you already sent a email to our support team, please provide me with the ticket number.

  • vet_ca
    vet_ca


    I haven't heard back from BitDefender for over 2 weeks now.  That's why I posted in the forum.  Usually BitDefender gets back to me very promptly.  I don't know why they haven't gotten back to me.

  • Sorin G.
    Sorin G. ✭


    22 hours ago, Sorin G. said:



    If you already sent a email to our support team, please provide me with the ticket number.



     

  • vet_ca
    vet_ca
    edited March 2017


    I sent a message to BitDefender thru the BitDefender > Support page > Contact Support option.  I sent another yesterday and still have not heard back from anyone so I don't have a ticket number to give to you.  I don't know why BitDefender won't reply to my Contact Support submissions.


    Would you be so kind as to tell me how to contact BitDefender via email?


    Thank you.

  • Sorin G.
    Sorin G. ✭


    Hello,


     


    Yes, please use bitsy@bitdefender.com

  • vet_ca
    vet_ca


    Thank you very much Sorin G.  I just now sent and email requesting assistance.

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