Ticket

MiKreHnd
MiKreHnd
in Install activation


Maybe, I´m silly, but I don´t find my open Ticket (2017032117530004) . Please help. Thx Mike

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Comments

  • Sorin G.
    Sorin G. ✭


    Hello,


     


    From what I can see here, our support team asked for more details.


    Since they did not receive a answer from you the ticket was closed automatically.


    Have you not received the email from our team ? If yes, please check your Spam folder.

  • MiKreHnd
    MiKreHnd
    edited March 2017


    Thanks for quick reply. Yes, I know, but I don´t know, how I can reaches the support team. Reply result in an error, (Serverfehler: "554 5.7.1 <ebay@meineprodukte.de>: Sender address rejected: Access denied ) and I don´t find the ticket online. What can I do?

  • Sorin G.
    Sorin G. ✭
    edited March 2017


    Hello,


     


    The easiest way to respond to support tickets is to select the email from support and use the reply function on your email, it will keep the same thread and allow for the email to be received.


    I see that the team already contacted you on your newly opened ticket : 2017032614500001

  • owlowl106
    owlowl106


    Found a ticket? everything is fine?

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