No Solutions to Problems

ahdunit
ahdunit
edited April 2017 in Bitdefender antivirus free edition


I know that BitDefender Free is a free service and I appreciate it.  However, I note that few if any of the problems noted in your forum are ever answered.  I have had a few questions, also not answered.  I realize that his is a free app, but if you maintain a forum, couldn't you possible reply to some of the problems?  Most other free apps that maintain  forums do attempt to reply to problems.


I asked a question about BitDefender Anti-ransomware back sometime in 2016, was told to send an e-mail, which I did several times and never received an answer.

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  • Alternator
    Alternator


    Hi ahdunit, sorry for the inconvenience.

    I would like to help you! default_happy.png


    What was your question about anti-ransomware?

    Have you tried contacting support on bitsy@bitdefender.com?

  • ahdunit
    ahdunit


    5 hours ago, Alternator said:



    Hi ahdunit, sorry for the inconvenience.

    I would like to help you! default_happy.png


    What was your question about anti-ransomware?

    Have you tried contacting support on bitsy@bitdefender.com?



    My question about anti-ransomware was that the icon periodically disappears.  Am I still covered even though there is no icon? 


    I was told to e-mail  remtools@bitdefender.com, which I did several times to no avail.  I will now try to contact bitsy@bitdefender.com.  Maybe I will receive a reply.

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