Same Device ID on different PCs

nespe
nespe
in Install activation


Hello,


I´m updating my Windows 10 computers to Windows 10 Creators Update. I´m doing the update by a clean installation, but when I install Bitdefender, I´m facing a strange problem. When I finish the installation in one of the PCs, in my Bitdefender Central I see the PC correctly listed. When I install Bitdefender on another device, in Bitdefender Central, I don´t see the new installed PC. If I check the account information on the Bitdefender of the second installed PC, I see that the device ID is the same as the first installed PC.


So, in resume, I have Bitdefender installed on both devices, but both are reconigzed as the same computer, so I can manage them from Bitdefender Central as I was doing after the clean installation


I have a Total Security 2017 Family Pack license. Bitdefender was correctly working before the update (I got installed on 5 PCs and the 5 PCs were correctly listed on Bitdefender Central)


What can I do to have different device ID in each computer?


Thanks in advances and sorry about my English

Comments

  • Sorin G.
    Sorin G. ✭


    Hello,


     


    Are you using a Virtual Machine ?


    Did you clone your mac address?

  • nespe
    nespe


    Hello,


    No, both are physical PCs (a laptop and a desktop PC). I used the same pendrive for installing Windows.


    Thank you for your response

  • Sorin G.
    Sorin G. ✭


    Hello,


     


    Can you please check the MAC address of each of the devices and let me know if they differ or are they the same.


    http://www.wikihow.com/Find-the-MAC-Address-of-Your-Computer

  • nespe
    nespe


    I checked and both devices have differnet MAC address


     


    Thanks for your help

  • Sorin G.
    Sorin G. ✭


    Hello,


     


    Let me know if the issue still persists.


    We had some changes done to the Central platform.

  • nespe
    nespe


    Hello,


    I reinstalled BitDefender on both computers and I still have the same problem


    Thanks!

  • Firdovsi
    Firdovsi


    Hi nespe,


    You can use the Bitdefender uninstall tool to the updated PC to get rid to some unwanted leftover on the machine.


    http://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2017_UninstallTool.exe


    Reinstall this (go to Central) to refresh everything.


    After this, you can check if your PC's still have the same device ID. Cheers! default_happy.png

  • nespe
    nespe


    Hello Firdovsi,


    I ttried with the clean tool, but when I reinstall I got the same problem


    I´m going to reinstall Windows with a new ISO and see if that solves the problem


    Thanks

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