Unable to connect to the server
I just purchased Antivirus Plus 2017 tonight from BestBuy and installed using the CD. The install instructions suggested I download a newer version from the web instead of using the CD version so I accepted and allowed the web version to download. The software installed but when it was done a window popped up asking me to register. I entered the registration info but when I clicked on the submit button I got an error message. Tried several times to register but no lock so I closed the registration window. Another window then popped up telling me it was Unable to connect to the server, please try again later. That was 4 hours ago and the same window continues to pop up. Please note that I just uninstalled a working copy of Avast anti virus software (free version) that was working perfectly so I don't believe this is a PC issue. Can you confirm if you servers are actually down and if so when will they be up again? I am using a high end Dell desktop PC with Windows 10 pro installed.
Mark
Comments
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Hello,
We did have a unscheduled maintenance and we apologize for the inconvenience.
Please try again and let me know if the issue still persists.0 -
HI TECHNICAL SUPPORT,
Im having the same issue here. I purchased Bitdefender Antivirus Plus 2017 and It says, "unable to connect server". Do you still have issue on the server, its already June
Hope someone can help me out. By the way, this is my first time using your product, hope buying it is a good move. Thanks!0 -
Hello,
/index.php?/profile/209835-mimi/&do=hovercard" data-mentionid="209835" href="<___base_url___>/index.php?/profile/209835-mimi/" id="ips_uid_261_7" style="" rel="">@Mimi The issue depicted in this thread was resolved.
If you are using a Wi-Fi connection try a cabled one. Should the issue persist please contact our support team via bitsy@bitdefender.com with the logs from the Bitdefender Support Tool attached so we can further investigate and assist in resolving it.
https://www.bitdefender.com/support/How-to-generate-a-support-log--1168.html0
