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Optimizer control

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Nicelonglags
Nicelonglags
in Tools


I recently (less than a week ago) installed Bitdefender Total Security 2017 on a few devices including my laptop running Windows 7 (Build 7601). For the last couple days my laptop has been running like crap - lagging browser pages, lagging Microsoft Word, looong startup time...this after 5 years of smooth sailing with this laptop. Since Bitdefender is the only change I've made I started there. Apparently the "Optimizer" has deleted tons of items including Registry items. Obviously some of those should have stayed. Is there a way to 'undo' the changes? As well, is there a way to turn off or uninstall the "Optimizer" without losing functionality of the other Bitdefender components? I've now turned off the autopilot feature but am not confident that it will stop files from being deleted...I recall during setup that I selected to only have tools run when prompted but I guess that got changed somehow. I definitely don't want an application making changes to the Registry. Btw, my techno-savvy is about equal to my 11 yr olds so...any suggestions are appreciated...this really ######.

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Comments

  • Sorin G.
    Sorin G. ✭
    Options


    Hello,


     


    Sorry to hear about the situation you encountered. The Optimizer even with the Auto Pilot on will not start optimizing the machine, that feature is strictly user controlled.


    Please contact our support at bitsy@bitdefender.com and provide them with the logs from the Bitdefender Support Tool to assist with the slowdown.


    http://www.bitdefender.com/support/How-to-generate-a-support-log--1168.html

  • casiasser
    casiasser
    edited December 2016
    Options


    Hello,And excuse me from interrupting,but is one click optimizer safe to use(or should i use Ccleaner without scanning the registry)


    I have heard again and again,never mess with the registry(on Malwaretips and others)but you people must know,you designed the best AV in the world.


    Please help,i have not done anything yet.:unsure:I have just booted my computer back to factory settings,and i dont wanna do any mistakes this time.

  • Firdovsi
    Firdovsi
    Options


    Hi, 


    The best solution for this is to contact the support to avoid errors on your side.


    Please contact the support using this link: https://www.bitdefender.com/support/contact-us.html?last_page=ConsumerCategory


    Cheers! default_happy.png

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