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BD Free 2017 causing problems on Windows 10 x64 with Office

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Leeam
Leeam
edited August 2017 in Bitdefender antivirus free edition


BitDefender 2017 free antivirus is interfering with Office 2010, causing problems opening .xls files in protected view (excel xls files downloaded via mail with Outlook) with Excel 2010. It won't happen with Excel 2016. Disabling the antivirus won't help, but uninstalling it makes the problem disappear. When BDefender 2017 is installed and running, Excel will try to open the file, will show "opening in protected view..." but will never open. The problem is easily reproducible. System Windows 10 x64 up to date. 

NOTE: remember that Office 2010 open these "suspicious" files under a protected view using sandbox. 



PS: Also, couldn't report this via mail because http://www.bitdefender.com/support/contact-us.html doesn't work. "ERR_TOO_MANY_REDIRECTS".

Comments

  • suditu
    suditu ✭✭
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    Hmmm....intersting problem....try repairing the product from the programs list.If the problem is not solved the product has an inbuilt tech support portal.


    Bitdefender icon->right click->about->Bitdefender help &support. It will launch the support tool that will ask for all the details.

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