Safari Extension Keeps Trying To Install

Hello

I will send you some instructions via PM in about 5 minutes.

Take care.

I'm having the same problem on OSX 10.5.8

I also have the same issue on Mountain Lion, can you please PM instructions?

Thanks,

Andy

I am also having this problem. Could you tell me how to fix it?

I found this thread on Google, so maybe you should post the solution publicly on here so people can fix without having to sign up for an account.

Thanks in advance,

Paul

Nope, I'm just using Safari at the moment.

Thanks,

Paul

Hi Christian,

I have the same difficulties.

Could you please send me some instructions to get rid of it ?

Thank you

Frederic (OSX 10.8.2, Safari 6.0.1)

Hi Christian,

I'm still getting the issue every time I boot my Mac - any news on a fix?

Paul

I'm having the same problem. I'm a Mac consultant and as soon as you have a solution I have a number of clients whom I'm recommending your product to.

Thanks,

CJFearn

2de try.

Could you please post something to help us.

This is really annoying and we don't get any support on it.

Please help.

Many thanks in advance.

Frederic

It's now almost one month since I originally asked for some help for this, but I've still not had a PM or anything.

Everytime I boot my Mac, it takes me to the same extension error page and it is incredibly frustrating. I purchased a bulk license for all our office Macs, but I can't install it on them until this is resolved.

Could you please post an update with the steps you are taking to fix this bug?

Paul

Hello

I will send you some instructions via PM in about 5 minutes.

Take care.

I am also having same issues.. kindly PM the instructions as well.. Great thanks in advance..

I am having the same problem. Please send me the fix asap!

Thanks.

Hello - I am having this problem too - can someone please send me instructions to fix this ?

thanks

Hi, am experiencing the same issue. I would be very happy if anybody could PM the solution.

Am using Safari 6.0.2 with mountain lion 10.8.2

Thanks in advance.

Azwan

Hi all!

I got a bit miffed with this issue, and after trying to speak with Bitdefender Tech Support via online chat, I gave up and had a go at finding a proper fix myself.

This site (and others) along with BD tech support told me to delete the Bitdefender.safariextz file from /var/tmp or /private/var/tmp. Then the instructions state to click Fix in the Bitdefender Antiphishing section and that should fix it. IT DOES NOT. When speaking with BitDefender staff online, they told me NOT to click the fix button as the extension would just attempt to install again.

So I didn't. Rebooted Mac....and Safari came up again with the extension trying to install! I deleted the file again as instructed, then I decided to poke around and see what other files I could find for BitDefender.

In a folder located at /Library/Bitdefender/AVP, I found a bundle labelled antiphishing. I deleted that also. Then rebooted. FINALLY, no more Safari popping up.

Although this worked for me, your results may vary. I noticed since an update the bundle has returned, but Safari has not come up again asking to install the extension. Disappointingly however, the Safari extension included inside still does not work (at least on Mountain Lion). Does anyone with Bitdefender have it working fully? If so, what version of OS X/Safari are you using?

Note to Bitdefender: I was pleased initially with the PC and Android software, but a little disappointed with the Mac software. Not that the software doesn't work, obviously its only the Antiphishing plugin not working, but we are paying for this software and this issue still has not been resolved. The included Safari and Firefox extensions never get installed - this needs fixing. Other than that, your doing a great job.

Just to point out, the Bitdefender staff I spoke to were very helpful, professional and polite, so no issues there.

Hello all,

There are a few steps which might be helpful in this case, so I will post them below.

1)

-open Safari and go to "Preferences" then click on "Extensions";

- uninstall the Bitdefender extension if it is present

- close both Safari and Bitdefender

- open Bitdefender and click "Fix issue" under Antiphishing

- you will be prompted if you want to install the extension, click "install"

2)

If you had Firefox installed, there might be some traces of Firefox that are confusing the Bitdefender Antiphishing extension.

- open Finder > Library > Application Support and rename the Firefox folder, for example, instead of Firefox, write "Renamed_Firefox".

- try again the Antiphishing button to Fix this issue and if it is successful, you can remove the renamed folder.

I hope the above solutions work for you.

Each time I start my Mac, Safari opens and asks if I want to install the Bitdefender Safari extension.

I have now uninstalled Bitdefender.

The extension request keeps coming up.

Even if I delete private/var/tmp/bitdefender.safariextz and the com.bitdefender.avp folder, they reappear when I reboot.

It is driving me mad.

Any suggestions?

Hi,

I have this exact same problem happening too. Everytime, I open Safari, Bitdefender tries to install an extension, but I have uninstalled the program.

Please help.

I am having the same issue.  I'd appreciate if you send me a PM.  I'm desperate.  I need to find a solution.

Thanks