Bitdefender Free crashes Firefox 56.0 64bit on Windows 10

Juan Fernandez
Juan Fernandez
in Bitdefender antivirus free edition


Bitdefender Free crashes Firefox 56.0 64bit on Windows 10.


I tried restarting Firefox in safe mode, disabling all plugins, factory reset, uninstalling and starting with a clean environment. In whichever scenario I tried, Firefox was running for about 2 minutes and then it became unresponsive, but hogging CPU time.


Turning off Bitdefender Free Protection Shield made all the crashes go away.


Antivirus Free Edition: 1.0.9.25

Engine version: 7.73318

Comments

  • Christopherc
    Christopherc


    Maybe an idea to email de tech support, maybe they can fix.

  • Sorin G.
    Sorin G. ✭


    Hello,


     


    Please try creating a new profile for Firefox and see if the issue persists.


    - right click on the Windows logo on the taskbar

    - click on Command Prompt (Admin)

    - type in the command  start firefox -p and hit enter.

    - click on the Create Profile button and follow the on screen instructions.

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