I emailed Bitdefender , but...

freeuser
freeuser
in Bitdefender antivirus free edition


...no answer so far.


Why?

Comments

  • freeuser
    freeuser


    Still no answer from Bitdefender.

  • Sorin G.
    Sorin G. ✭


    Hello,


     


    Looking at your forum email and our ticketing system, I was unable to locate any open tickets.


    If you have an issue you wish to get support on the forum please state it in the thread. If you wish to make an official complaint please use this link.


     

  • Christopherc
    Christopherc


    You can put your question here.

  • freeuser
    freeuser
    edited October 2017


    On ‎10‎/‎17‎/‎2017 at 10:11 AM, Christopherc said:



    You can put your question here.



    Here is the question, let's see if anyone from Bitdefender will answer.


    Why in certain situations BD will delete something without offering the possibility of "EXCLUDE". See here:


    https://i.imgur.com/P0AtWYP.png


    There is no "EXCLUDE" available.

  • Sorin G.
    Sorin G. ✭


    Hello,


     


    Please let me know what version of Bitdefender Free are you using.

  • freeuser
    freeuser


    1.0.9.38 right now .


     

  • Danielst
    Danielst


    Hi Freeuser,


    We have opened the case number 2017102410160001 and sent you an email in regards to the situation you encountered. This issue needs to be further investigated as the file should have been sent to Quarantine.


    Thank you,

  • Danielst
    Danielst


    Hi Freeuser,


    We have in the meantime, further analyzed the actions taken by Bitdefender Free on the infection Spyware.22372.


    The screenshot you sent us displays the Event after an exclusion has been added for the file. Please reboot the computer, then go to the Quarantine area and restore the file.


    After that, a System Scan will no longer detect the file(since you excluded that path).


    Thank you,

  • freeuser
    freeuser


    Thanks!

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