I emailed Bitdefender , but...
...no answer so far.
Why?
Comments
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Still no answer from Bitdefender.0 -
You can put your question here.0 -
On 10/17/2017 at 10:11 AM, Christopherc said:
You can put your question here.
Here is the question, let's see if anyone from Bitdefender will answer.
Why in certain situations BD will delete something without offering the possibility of "EXCLUDE". See here:
https://i.imgur.com/P0AtWYP.png
There is no "EXCLUDE" available.0 -
Hello,
Please let me know what version of Bitdefender Free are you using.0 -
1.0.9.38 right now .
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Hi Freeuser,
We have opened the case number 2017102410160001 and sent you an email in regards to the situation you encountered. This issue needs to be further investigated as the file should have been sent to Quarantine.
Thank you,0 -
Hi Freeuser,
We have in the meantime, further analyzed the actions taken by Bitdefender Free on the infection Spyware.22372.
The screenshot you sent us displays the Event after an exclusion has been added for the file. Please reboot the computer, then go to the Quarantine area and restore the file.
After that, a System Scan will no longer detect the file(since you excluded that path).
Thank you,0 -
Thanks!0