Bitdefender And Dell Notebook

lhcomp
lhcomp
in General talk

Hi Support Team,


I just bought 2 new DELL laptops, Inspiron 1420 with Vista Home Premium. I also bought 2 set of new Bitdefender Internet Security 2008 for them. However, the Bitdefender is not working properly. First, it keeps asking for the CD key everytime I start the Vista. Then all the function inside the Bitdefender such as Virus protection, firewall are disabled. I have restart so many times and still have no luck.


The funny thing is both DELL laptops are not working properly with Bitdefender. Personally I am also using Bitdefender in my HP laptop and have no problem. So I wish to find out what I can do for my 2 new DELL laptops.

Comments

  • Unknown
    Unknown
    edited May 2008

    Hello LHCOMP,


    There shouldn't be any problem between these two products but let's see how we can solve this problem and let's try the following:


    - Download the Uninstall Tool from here : http://www.bitdefender.com/uninstall


    - Run it and restart your PC after the program has done uninstalling.


    - Download the latest BitDefender Internet Security Kit form here: http://download.bitdefender.com/windows/de...ty_2008_32b.exe


    - Install the kit and restart the PC after it finishes installing.


    - And the last thing that you have to do ist to tell us if everything worked fine, and if it is working now.


    Thanks,


    Rudi

  • lhcomp
    lhcomp

    Thanks for the reply!


    I tried this method before but still can't solve the problem.


    I already uninstall the bitdefender twice from the new laptop. First I install from the CD. Second time I installed using the method you recommended. However, both laptop are still not functioning well with the antivirus after the attempts.


    Hope to hear more solution from you....


    Thank you

  • Unknown
    Unknown

    Hello,


    I am very sorry to hear that this method didn't worked out for you, you will be contacted by the BitDefender Support Team via E-mail in order to see what your problem is and how it can be solved.


    Thank you,


    Rudi

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