Search Advisor not working in Windows 10 ver. 1803

Math_Matei
Math_Matei ✭✭✭✭
edited May 2018 in Protection


Hello, boys!
Search Advisor is present in yours browsers after updating to version 1803 of Windows 10?
Not for me
I have reinstated BitTS 2018, but unsuccessfully, Green Bulline is missing
Not in Mozilla Firefox, not in Google Chrome ...

  What to do?

Windows 11 Pro - 11th Gen Intel Core i9-11900KF @3,50 GHz, 128.0 GB RAM

Comments

  • columbo
    columbo ✭
    edited May 2018


    Confirmed on my end, too after the Windows 1803 update. 


    Both for FF and Chrome, both for Google and Bing.


    BDIS Build#  22.0.20.260.


    I'm sure something that significant from Microsoft will require a patch from BD, understandable.


     

  • Soxa
    Soxa
    edited May 2018


    same also got problems with bitdefender internet security 2018 it looks that the firewall wont open for some reason .


    Can you guys fix this pls


    thx in advance


    edit: when press it for turning on it auto disable it self

    bitdefender.jpg

  • Math_Matei
    Math_Matei ✭✭✭✭
    edited May 2018


    14 minutes ago, Soxa said:



    same also got problems with bitdefender internet security 2018 it looks that the firewall wont open for some reason .


    Can you guys fix this pls


    thx in advance


    edit: when press it for turning on it auto disable it self


     



    Just re-install BD2018


    this will solve your problem

    Snap4.png

    Windows 11 Pro - 11th Gen Intel Core i9-11900KF @3,50 GHz, 128.0 GB RAM

  • Math_Matei
    Math_Matei ✭✭✭✭


    23 minutes ago, columbo said:



    Confirmed on my end, too after the Windows 1803 update. 


    Both for FF and Chrome, both for Google and Bing.


    BDIS Build#  22.0.20.260.


    I'm sure something that significant from Microsoft will require a patch from BD, understandable.


     



    thanks a lot for confirmation! I sent mail to bitsy

    Windows 11 Pro - 11th Gen Intel Core i9-11900KF @3,50 GHz, 128.0 GB RAM

  • Soxa
    Soxa


    41 minutes ago, Matei M. said:



    Just re-install BD2018


    this will solve your problem


    Snap4.png



    thx alot it worked :D mr. Matei

  • Math_Matei
    Math_Matei ✭✭✭✭
    edited May 2018


    Mr. SOXA:


    with lots of pleasure, always!


    greetings from Romania


     

    Windows 11 Pro - 11th Gen Intel Core i9-11900KF @3,50 GHz, 128.0 GB RAM

  • columbo
    columbo ✭
    edited May 2018


    1 hour ago, Matei M. said:



    thanks a lot for confirmation! I sent mail to bitsy



    Thanks for sending in the email alert to bitsy for us, Matei :)

  • Math_Matei
    Math_Matei ✭✭✭✭


    with pleasure, Columbo!

      But from the email dialog, I understand that they do not have the problem, or do not want to admit it

      They ask me to make various settings, settings that are already made default

    I apologize for English, written in many mistakes

    Windows 11 Pro - 11th Gen Intel Core i9-11900KF @3,50 GHz, 128.0 GB RAM

  • columbo
    columbo ✭


    No problem as far as the English, (your post is understood) as I only know 1 language and sometimes not even that very well, so kudos to you :)

  • jitzy
    jitzy ✭✭
    edited May 2018


    No problems here


     


    Windows 10 Pro - 1803  - 64bit


    SNAG-0097.png.41c59e34a026d8e6981fb078bc7f4ae2.png


     


    Bitdefender Total Security 2018 - 22.0.20.260 - 64bit


    SNAG-0098.png.d45a9e0dc2ed5c2173bd9df7bf24c10e.png


     


    Mozilla Firefox - 59.0.3 - 64bit


    Bing - 


    SNAG-0099.thumb.png.4b2acace34705e0c7caf1f52b6699ded.png


    Google - 


    SNAG-0092.thumb.png.1876c9d30e1771f54deeec1f8c7b4c4d.png


     


    Google Chrome - 66.0.3359.139 - 64bit


    Bing - 


    SNAG-0100.thumb.png.50496c6b3c4713cd4238597526cc1074.png


    Google - 


    SNAG-0091.thumb.png.62caa779876d0f32e404920a20a1d917.png


     


    Microsoft Edge - 42.17134.1.0


    Bing - 


    SNAG-0093.thumb.png.85070a46d5ab81a67998124de857bf80.png


    Google - 


    SNAG-0094.thumb.png.e313c3ef72a8ac9d58d3537a8aa70ed0.png


     


    Internet Explorer - 11.1.17134.0


    Bing - 


    SNAG-0095.thumb.png.11addfa0f955e599f31722ae86281a8e.png


    Google - 


    SNAG-0096.thumb.png.36b80632df0d7d45c1c77049623f8551.png


     


     

  • columbo
    columbo ✭


    Still no Search Advisor on my end after another day and running a BD update and PC reboot. This will probably work itself out in the coming days. At least I didn't have a Firewall issue :)

  • Hoke88
    Hoke88 ✭


    I have same issue. Still no Search Advisor after updating to Windows 10 version 1803. I even completely uninstalled Bitdefender and reinstalled but I never had an issue with the firewall. 

  • Math_Matei
    Math_Matei ✭✭✭✭


    @jitzy:


    it looks like you are unique! I have Windows 10, x64 and no search advisor works

    Windows 11 Pro - 11th Gen Intel Core i9-11900KF @3,50 GHz, 128.0 GB RAM

  • jitzy
    jitzy ✭✭


    Just now, Matei M. said:



    @jitzy:


    it looks like you are unique! I have Windows 10, x64 and no search advisor works



    Hmmm, guess I'm lucky. I also didn't encounter any issues whatsoever upgrading to 1803... 


    Are you all using 64 bit version of Firefox and Chrome ? 

  • Hoke88
    Hoke88 ✭


    I checked 2 computers. One running all 32 bit including Windows, the other computer running all 64 bit and both are missing Search Advisor in the browsers. 

  • Math_Matei
    Math_Matei ✭✭✭✭
    edited May 2018


    9 hours ago, jitzy said:



    Hmmm, guess I'm lucky. I also didn't encounter any issues whatsoever upgrading to 1803... 


    Are you all using 64 bit version of Firefox and Chrome ? 



    Yes! I use the 64-bit versions


    I use Bitdefender TS 2018

    Windows 11 Pro - 11th Gen Intel Core i9-11900KF @3,50 GHz, 128.0 GB RAM

  • Math_Matei
    Math_Matei ✭✭✭✭


    Does anyone in the Bitdefender team confirm that the problem has been sent to the developer?

    Windows 11 Pro - 11th Gen Intel Core i9-11900KF @3,50 GHz, 128.0 GB RAM

  • Marius G.
    Marius G. QA Engineer BD Staff


    Hello,


    The situation should be resolved after a restart. Can you confirm? 

  • Math_Matei
    Math_Matei ✭✭✭✭
    edited May 2018


    Hi Marius!

    No, search advisor it is not present after the PC restart in any blowser


    I would appreciate if you could talk on the section in /index.php?/topic/78807-asistenta-la-cautare-search-advisor-nefunc%C8%9Bional%C4%83-%C3%AEn-windows-10-1803/" rel="">Romanian

    Windows 11 Pro - 11th Gen Intel Core i9-11900KF @3,50 GHz, 128.0 GB RAM

  • Math_Matei
    Math_Matei ✭✭✭✭


    4 hours ago, Marius G. said:



    The situation should be resolved



    I am happy! Thanks to super technician Marius G!

      He has made it possible to fix the problem!

      Thousands of thanks!

    Windows 11 Pro - 11th Gen Intel Core i9-11900KF @3,50 GHz, 128.0 GB RAM

  • Math_Matei
    Math_Matei ✭✭✭✭


    All problems come from Bitdefender Certificates that do not install correctly

    Windows 11 Pro - 11th Gen Intel Core i9-11900KF @3,50 GHz, 128.0 GB RAM

  • Math_Matei
    Math_Matei ✭✭✭✭


    My tip: From Programs and Features, double-click on Bitdefender and choose Reinstall
    After installation, before the first update of Bitdefender, open the browsers and check if the search advisor is working.

      It should work

      After the first restart, the Bitdefender  Certificates should not be modified, so search adviser will continue to work
    The second reboot, imposed by Bitdefender updating, will fix the wallet issue (key recognition)

    Good luck to everyone!

    Windows 11 Pro - 11th Gen Intel Core i9-11900KF @3,50 GHz, 128.0 GB RAM

  • Hoke88
    Hoke88 ✭
    edited May 2018


    Reinstalled and checked browsers but Search Advisor is still missing. 

  • Math_Matei
    Math_Matei ✭✭✭✭


    I regret that you did not succeed!

      now everything is ok, to me


    Moziila Firefox, Google Chrome and Edge


    Snap3.thumb.png.a473c577d7ddc12408d1dbbc57300df4.pngSnap4.thumb.png.3298620bf0800c00a77598da1dc8a218.pngSnap5.thumb.png.419b42cf68417d5a2c9180b4bde0ddb3.png

    Windows 11 Pro - 11th Gen Intel Core i9-11900KF @3,50 GHz, 128.0 GB RAM

  • columbo
    columbo ✭


    /index.php?/profile/211201-marius-g/&do=hovercard" data-mentionid="211201" href="<___base_url___>/index.php?/profile/211201-marius-g/" rel="">@Marius G. Yes, they're all back on FF & Chrome with Google search as well as Bing. I thought I'd wait for the update fix and noticed it late last night.


    Thanks for the good work, BD team :)

  • Hoke88
    Hoke88 ✭
    edited May 2018


    Tried a complete uninstall with Bitdefender Uninstall Tool and removed leftover Bitdefender folders from ProgramData. Reinstalled Bitdefender and Search Advisor is still missing.  I guess I’ll have to wait for update.

  • Hoke88
    Hoke88 ✭


    Tried one more time to reinstall Bitdefender and still no Search Advisor.

  • Hoke88
    Hoke88 ✭


    Finally got Search Advisor to work. I had Scan SSL turned off. I turned it on rebooted and Search Advisor was on all browsers except Chrome. Had to disable Experimental QUIC Protocol in Chrome and it works. I used the following to disable it:https://www.bitdefender.com/support/how-to-disable-quic-protocol-in-google-chrome-1669.html

  • Math_Matei
    Math_Matei ✭✭✭✭


    honest congratulations :)

    Windows 11 Pro - 11th Gen Intel Core i9-11900KF @3,50 GHz, 128.0 GB RAM

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