Any way to report a possible false alert?
Today when I was doing a full system scan one file was reported being infected with a virus. The exact same file didn't trigger any alerts last week when it was scanned. I've had this file on my system for a long time and it comes from a reliable source which makes me think it's a false positive. Should also mention I have the same file in two different locations and it was reported in both these locations (and moved to quarantine).
Is there any way I can report this or have the file checked if it indeed contains anything harmful?
Comments
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yes, send an email to bitsy@bitdefender.comWindows 11 Pro - 11th Gen Intel Core i9-11900KF @3,50 GHz, 128.0 GB RAM
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2 hours ago, Matei M. said:
yes, send an email to bitsy@bitdefender.com
OK, was thinking there was some way doing it directly from inside the application by simply right-clicking the file/potential threat and especially when using the payware version but thanks for the email address!
Will send them an email.0 -
Just found this so I guess the file has already been automatically submitted.
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I'm glad for you that you managed to send for analysisWindows 11 Pro - 11th Gen Intel Core i9-11900KF @3,50 GHz, 128.0 GB RAM
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I report a generall false alram and that is detecting and moving to quarantine the crack,keygen and patch with bitdefender
I request that delete this false alarm because none of them or 99 percent of them not dangerous or virus but bitdefender says melicous and not correct
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Hello,
I would recommend submitting false positives on our website: https://www.bitdefender.com/submit/0 -
Thanks, will keep that in mind going forward.0
