Bitdefender Total Security 2018 hides hidden and system files after disinfecting a virus

Solarr
Solarr ✭
in Protection


I tried installing 2 application lock softwares which were blocked and disinfected by Bitdefender after which hidden and system files can't be seen. (after the disinfection process is fully complete)


Before installing the softwares, I had checked on hidden items in the view tab and unchecked on "Hide protected operating system files" under Options -> Change folder and search options -> View


The 2 application lock softwares are:-

1. Free App Lock: http://www.freeapplock.com/

2. Smart-X AppLocker: https://download.cnet.com/AppLocker/3000-2653_4-10910060.html


I had installed the first software "Free App Lock" on Windows 8.1 while the "Smart-X AppLocker" I had installed on Windows 10 home (both Windows versions on different laptops).


In both the cases, hidden and system files can't be seen after disinfection. No matter what workaround or registry fix you do, the hidden and system files won't be displayed.


However, this lasts only temporarily. After a restart, you can again check on hidden items and uncheck on "Hide protected operating system files" after which hidden and system files can be seen.


I have encountered the same problem while installing some other softwares as well (will provide details if required). Even though this bug lasts temporarily, I felt that I should inform this over here on Bitdefender forum so that the bug gets fixed.


Thank you.

Comments

  • Sergiu C.
    Sergiu C. ✭


    Hi, 


     


    This was determined to be intended behavior when first reported, with the official resolution being to restart your computer (no other steps need to be taken to restore functionality). The settings are protected after some disinfection routines which are completed after a computer reboot. 

  • Solarr
    Solarr ✭


    Every time a disinfection is complete, the "desktop.ini" (a hidden and protected operating system file on the desktop) gets hidden/can't be seen. The first time, I encountered this I thought that bitdefender had failed to completely block/disinfect the virus. This is because from my experience most viruses (not anti-viruses) hide hidden and system files. I hope that the Bitdefender team recognizes this inconvenience.


     


    Hence, I would kindly request the Bitdefender team to please show a pop-up notification: "The following windows settings have been set to default/changed. Please restart to complete disinfection after which the windows settings can be changed by the user" (or something like that).

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