Update 1004 error

Sinowal Rootkit
Sinowal Rootkit
in Archive


Hello


 


I have an issue with Bitdefender Internet Security 2019. When, i try manually update the product, Bitdefender say - Your database is not up to date. I am try to reinstal Bitdefender, but It did not help. And once in notification menu show warning about the update. The warning said - update error 1004. How can I solve this issue? 


 


Thanks 

Comments

  • Paul.R
    Paul.R ✭✭✭
    edited September 2018


    That error is: Could not connect to proxy or server


    Press Windows key + R then type: appwiz.cpl "smash" enter - locate Bitdefender "smash" enter again - click uninstall on Bitdefender and select repair

  • Sinowal Rootkit
    Sinowal Rootkit


    Thank for your reply. I am did this step. But it didn't help

  • Paul.R
    Paul.R ✭✭✭


    Sorry to hear that.


    Please contact bitsy@bitdefender.com , they can help you better then me :)

  • Sinowal Rootkit
    Sinowal Rootkit


    Ok, I'm solved this issue yesterday. It was wrong translated. When I do manual update, Bitdefender show me - your product is not up to date. And when I click about, I can see that virus database are up to date. Thanks for your, to help. 

  • Paul.R
    Paul.R ✭✭✭


    You are welcome :D


     

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