BUG - External hard drives won't eject with Bitdefender

I'm having this same exact issue and I disabled scanning everything under the Drives and Devices tab. This started on 9-3-18 at 8:15 pm according to the event logs.  Anything I connect to my computer through USB will not stop blinking and the only way I can remove the devices is to shutdown my computer and remove them!  None of my externals are connected to my computer at startup!  I manually connect them as needed and used!  I've tried 4 different External Hard Drives at every USB port on my computer and Thumb Drives as well and none of them will Safely Remove via the windows process.  I figured I'd check the event log and see if any flags came up.  This is what showed up in my latest attempt in the event log:

The application \Device\HarddiskVolume2\Program Files\Bitdefender\Bitdefender Security\vsserv.exe with process id 884 stopped the removal or ejection for the device USB\VID_0BC2&PID_3322\NA8X70T8.

I'm running Windows 7 64-Bit and I have the most current version of Internet Security 2019 installed!  This never caused a problem for me in the past and I just renewed for my 2nd year using your software!  Any help would be greatly appreciated!  Thanks and all the Best!!!

Hi, 

The issue has been reported to our development team. Thank you. 

I am having the same problem as Jay-Z...Every device I connect to a USB port just blinks constantly non stop.  This started after the upgrade to BD Total Security 2019.  This issue makes keeping my external USB Hard Drive connected a concern as I do not know if this is causing the drive any harm.

Please fix this issue as soon as possible.

Thank you.

I have had the same issue since the update in the beginning of September. If I try to eject a USB drive it says it's in use on both my Windows 7 system and Windows 10 system, both are running Bit Defender Total Security 2019. If I disable Bit Defender I have no issues. It's September 12th... when is this getting fixed?

Restarting Windows Management Instrumentation doesn't fix the issue on Windows 7. I tried it.

Edit, I tried it again and it did work this time.

It would be nice if they just fixed the issue.

10 hours ago, Moggy said:

A Note to Developers

I think the problem is you are detecting which drives are fixed without testing whether they are USB removable drives. (Some removable drives have the DRIVE_FIXED bit set in hardware).

You then set up file handles to monitor the drive so preventing their release.

You will find the following useful

https://stackoverflow.com/questions/1665969/c-sharp-getdrives-with-type-fixed-but-without-usb-harddisks

Hope that helps

This is neither a problem, nor a solution, in current situation BD is setting up a handles to the roots of all partitions at startup and never releases them.. So detecting USB drives would only be a cover up for much bigger problem. Imagine having 2 drives, main SSD for system and additional HDD for files that you use rather rarely, like once per day. In this type of situation you would want HDD to be working only when you're using it, right? You rather should... because the hdd drive spinning all the time is slowly killing itself without any reason, and with BD it happens even if it's completly empty.. Previously you was able to disable the drive in the system to prevent this, but now it's not possible. As you can see nobody cares about "details" like this.

Reason is probably very simple and it's sometimes called "lazy programming", devs are getting a task, they're lazy so they do it "the easy way" which means that they only care about the result and "verified/closed" response from testers. I would bet a lot, that devs implementing this, knew from the beginning how it will be working, but some of them simply don't care about stuff like that, their task is closed, if there will be some issues reported then probably somebody else will have to deal with it. I'm a dev too, sadly I know a lot about this kind of "developers",  you will encounter them in every IT company. And sadly this is my last year with BD, I'm tired of this problems that other products somehow don't have...

And BTW, the solution with restarting winmgmt will not work for everyone (me included)..

Support...Do we have any kind of ETA on a fix for this issue?

Thank you in advance.

If this problem is not solved quickly then is BD exit for me " data-emoticon="" src="https://us.v-cdn.net/6031943/uploads/ipb_attachments/emoticons/default_angry.png" title="" />

I made a support ticket with a detailed description.

The first response told me, how to eject a usb stick using windows!!! Arrrgh...

So I wrote again and added even videos of this strange behaviour... Now I'm waiting!

I'll inform about the answer - if there will be one.

This makes BD almost not usable and they should think about a refund or extend the subscription!

Very sorry. Just realizing that I am on an English forum

All in all, same concern on my side. This is unnacceptable as this concern was raised beginning of the month, can générate HDD crash and is still not fixed.

To Bitdefender team : You better fix this asap because if not your are going to lose customers.  

Same problem here. Why does it take BD-devs so many weeks to solve this issue.

Is there a way to revert to BD 2018 and prevent auto updating to BD 2019? My license is valid for another 832 days  

On 9/18/2018 at 7:16 PM, SageWolf said:

Support...Do we have any kind of ETA on a fix for this issue?

Thank you in advance.

Unfortunately no ETA at this time, though the issue is considered a high priority one. 

8 hours ago, Sergiu C. said:

Unfortunately no ETA at this time, though the issue is considered a high priority one. 

We are paid customers, so we want to have at least an option to go back to the older version, wich was working ok.

This version $#@^%, it already demoledged one of my USB harddrives !!!! " data-emoticon="" src="https://us.v-cdn.net/6031943/uploads/ipb_attachments/emoticons/default_angry.png" title="" /> " data-emoticon="" src="https://us.v-cdn.net/6031943/uploads/ipb_attachments/emoticons/default_angry.png" title="" />

The same bad problem, all my external USB-HDD's, SSD's and sticks are endangered (See also my post on German forum)!!!

I had opened a support-ticket, but no answer till today. Top urgent for apparently many customers. If no fix comes very soon, I leave BD.

I had the same issue with Bitdefender not allowing USB drives to cleanly disconnect.  I also had issues with Ransomware Mediation wiping out several of my Usenet search programs along with several issues with Firefox.  I liked Bitdefender 2018 but the 2019 update has created more problems than I'm willing to deal with so, for the time being, I revived my Norton's subscription.  If the Bitdefender folks fix the numerous problems that 2019 has caused I'll come back to it but not until then.

Guys

Because I was really starting to get enough of all this, last night I posted few lines on the French forum. I was quite pushy and BD answer this morning was : 

Nous sommes vraiment désolés pour les inconvénients provoqués par cette situation.

Je vous assure que nous avons pris la mesure de cette problématique. Le correctif est à priori en finalisation et va être testé avant déploiement, nous faisons le maximum pour corriger la situation.

Means something like : 

We are very sorry for the inconvenience driven by this situation. I can assure that we have taken the right measure of this problem. The fix is at a finilization stage and will be tested prior deployment. We do our best to correct this situation 

So let's see

Marc

Rebate...LMAO!  I submitted support ticket about multiple issues including this one with the 2019 version and because it was 5 days past 30 this was their response"

" As per our refund policy, we can issue a refund within the first 30 days from the date of purchase. After checking your account we have noticed that you exceeded that period of time and we are unable to process a refund; however, you have all of our attention if you wish to give our product another chance. "

Even though I've been dealing with these issues for weeks which would put me before the 30 day period they refused to budge so there's no chance of you getting anything from Bitdefender!  The problem is that they chose to build a PRETTY looking program with the 2019 product line without caring about it working properly.  Every day more and more posts are included here on the forums and with every so called fix, another problem and issue arises.  If this ever gets fixed hold on for the worse problem that happens due to it.  The issues get worse with every fix!  It's a shame when I loved the 2018 version that caused ZERO issues for me!!!

I don't think it makes sense to fall into hysteria. It is indeed a nasty slip-up, but let's give the Bitdefender a chance. I hope, however, that they will correct this mistake relatively quickly. Bitdefender is still one of the most effective programs in its class. This does not change the fact that testing the program before it is released on the market should be better...

I am also in IT.  And I am also very angry about this situation. And I have quite a lot of experiences with various antivirus programs. To be honest, I had problems with all of them. Not only Bitdefender is causing problems. I have seen much worse problems / crashes than the one we are now writing about... 

First of all, I think it would be really good if Bitdefender did more thorough testing of its products. This is their main problem.

The problem is the additional load on the drives. At least on my machine, when external USB drives are attached, their read/write heads are permanently moving. This probably reduces their lifespan. This is what I'm concerned about the most (besides not being able to eject the drives). I think I have to uninstall Bitdefender until this bug is fixed. I don't know what else I could do as I always need the external drives being attached.

"Bitdefender is well known for fixing their mistakes"...LOL!  Around 20 plus days give or take and still waiting for a fix.  Also, why is that most of these issues and problems started happening after their "update error" fix was implemented.  I never had a USB nor a system resource hogging issue until after I restarted my PC after that fix.  You don't even want to know how things look on the ticket side when they respond.  I got a response today telling me that after looking into it and researching further it was found that the developers have been made aware of the problem.  Something that was made aware in my earliest reply from BD weeks ago.  I asked this person if they even bother to read the messages before just sending a generic reply.

I'm with the majority of the posts here on the forum.  We didn't pay for a Beta, highly flawed and buggy version of a software that until 2019 I had ZERO issues with.  BD Internet Security 2018 worked like a well oiled piece of machinery.  Flawlessly.  With 2019 it seems that every day brings something new and more ridiculous then the previous day.  They are making us wait forever so some of go past our 30 day period and we can't even get a REFUND for this junky 2019 version.  That's the part that angers me the most.  I can't even get a refund even though I've waited almost a month and still no fix in sight.

The Bitdefender team doesn't seem to use its own product as this problem is so annoying they wouldn't want to live with it.

Remember that your product promises to make your customers life easier and hassle free. But instead you're doing to opposite and continuing to disappoint again. This won't be a sustainable business practice forever.

I did multiple clean uninstalls + installs of Bitdefender 2019 Build 23.0.10.31 and can confirm that Bitdefender is the root cause of not being able to safely remove USB devices anymore. This is a major problem for my daily workflow and so I'll be forced to use Windows Defender instead until you're willing to fix this problem - while paying for a product which doesn't fully work.

Another week passes and still no fix nor end in sight.  I didn't even get a generic dumb response to my ticket reply that I sent on Thursday.  Has anybody ever in the history of Security Suite software ever come across another software that acted in the behavior that the 2019 version of Bitdefender is doing.  I've used Mcafee, Norton, AVG (back in early to mid 2000's), Avast and Kaspersky and never seen anything like this software.  It's a shame when I loved the 2018 version of Bitdefender which is why I renewed my license again this year.  That version was a dream come true to me.  It protected and caught so many possible threats that I never knew of which made me a very grateful and happy customer.  Don't know what happened to the company with this version.  Definitely didn't test it properly before releasing and forcing it upon us.